I started contacting this hotel in May to reserve a room block, ask about a shuttle, rates, etc., for a wedding. I should have known after a full month of no response and the same issues from other family members that we should move on. Instead, I went online and booked my room. Fast forward to July when I started calling and emailing their sales director, Katie Kidd and GM, Joshua Ross for a response to a simple billing issue. 14 emails, over 10 direct phone calls, and multiple calls to their direct hotel line still left me with ZERO responses. ZERO responses from a GM of a hotel to simply help me with a rate correction. (I originally reserved two nights at $250-ish a night, cancelled one night and it left my rate as $460-ish for one night). I sent screen shots and politely and kindly asked for a response. 4 weeks of calls and emails when I finally sent an email that begged for someone to take 5 mins out of their day to respond to me. The GM, Joshua Ross FINALLY responded for the FIRST time and told me there is nothing he can do about the rate. He told me ”Kindness would have got me places and since I aired a review publicly on Facebook he will not do anything for me”. Apparently he didn't read the first 14 emails I sent. Only the 15th when I begged for a response. $460 dollars for one night at a 3 star hotel with not many good reviews is ridiculous. We are all short staffed in all jobs right now. I get it. But, this is a company based on hospitality. 4 weeks to return a call or an email and when he does, he is mean and punishes the customer. Maybe you need a lesson in kindness, Joshua Ross.