Hotels near Ann Arbor Hands-On Museum, Ann Arbor

Stayed in this store for a total of seven days, no indoor cleaning, lack of hygiene supplies to yourself, breakfast to take your own. Twice snow, epidemic and legendary Detroit security problems, basically around, happy that finally can go home

The air conditioning sound is too loud. Most American hotels are cabinet air conditioners. They are placed on the floor below the window and the sound is too loud. Parking is also available for a fee. Close to Northwestern University, the environment is good

We had such negative, disappointing experience at this hotel, from our check-in to check-out. As we had power outage, we decided to stay at this hotel. On Internet it said $155 for the room with two queen size beds. My husband called and made a reservation. Upon arrival we were told that there’s no room so we had to wait for a while. The front desk staff called my husband loud (she said “Smith!!”, not “Mr. Smith”) and we were offered a room with only a dim desk light working. The lights in the bathroom and bedsides didn’t work. Later, they explained that the electric company put a limit on their electricity use. We were told to use “the flashlight on your phone” to take shower. The room was cold no matter we set the temperature higher and not so clean (tired). At check out, nobody was present at the front desk. I waited for 10 minutes and a staff came out reluctantly. She charged us $240. I asked her why and she said “because we didn’t have full electricity”. We are very disappointed because this hotel basically took advantage of those of us who needed a warm, lit place to stay during a power outage by charging $100 more that their usual price. The quality of the service and their hygiene standard were disappointing. My husband called Hilton customer service afterwards, but they were not nice nor understanding at all, transferred the call multiple times over 30-40 minutes. We have been a Hilton honors member but we will switch to Marriot. One last note: when we were waiting to check in, a homeless person with lots of paper bags came in casually, grabbed a paper cup in the breakfast room across the front desk, attempted to get some coffee from the dispenser. He put his cup back when he realized that there’s no coffee left. There were two staff at the front desk and one cleaning staff close to him but they really didn’t care, it appeared that this person was a frequent visitor.

We have stayed at other hotels when visiting our student and this is one of the best. Great location, great rooms. We were only there for a night but it did not disappoint. We walked to amazing restaurants and shopping. The curtains are actually blackout and the bed is so comfortable you will want to know what mattress it is. When you walk up the view over Ann Arbor is great.

I started contacting this hotel in May to reserve a room block, ask about a shuttle, rates, etc., for a wedding. I should have known after a full month of no response and the same issues from other family members that we should move on. Instead, I went online and booked my room. Fast forward to July when I started calling and emailing their sales director, Katie Kidd and GM, Joshua Ross for a response to a simple billing issue. 14 emails, over 10 direct phone calls, and multiple calls to their direct hotel line still left me with ZERO responses. ZERO responses from a GM of a hotel to simply help me with a rate correction. (I originally reserved two nights at $250-ish a night, cancelled one night and it left my rate as $460-ish for one night). I sent screen shots and politely and kindly asked for a response. 4 weeks of calls and emails when I finally sent an email that begged for someone to take 5 mins out of their day to respond to me. The GM, Joshua Ross FINALLY responded for the FIRST time and told me there is nothing he can do about the rate. He told me ”Kindness would have got me places and since I aired a review publicly on Facebook he will not do anything for me”. Apparently he didn't read the first 14 emails I sent. Only the 15th when I begged for a response. $460 dollars for one night at a 3 star hotel with not many good reviews is ridiculous. We are all short staffed in all jobs right now. I get it. But, this is a company based on hospitality. 4 weeks to return a call or an email and when he does, he is mean and punishes the customer. Maybe you need a lesson in kindness, Joshua Ross.

The location is located in the city center and the university campus. The hotel is clean and comfortable, with advanced facilities, user-friendly design, and good service attitude. The son is very praised, saying that it is on the same level as a five-star hotel, and the breakfast is good!

The hotel was quite clean, there was no elevator, and two large boxes were on the second floor. Like an upgraded version of the motel, but the room is very comfortable, the bed is big, the quilt is very soft and comfortable!

It's very close to Briarwood Mall. There are buses nearby. The accommodation environment is relatively hygienic and clean, but the breakfast is average.

Hotel is good, (*๓ ́╰╯`๓) The only thing that can be included if breakfast is perfect! The surrounding traffic is quite convenient and the parking lot is big enough. The hotel to the restaurant can walk from the indoor passage, it is also very convenient!

This quirky and homey B&B was delightful! It's a perfect location to the university and walking into town for restaurants & shops. Pat, the proprietor, was friendly and responsive to any and all requests. The rooms were comfortable and spacious, some with outdoor spaces and each of our bedrooms had ensuite bathrooms. There were great amenities (fridge, microwave, snacks, tea, etc). The rooms could use a deep cleaning but aside from that, met all our needs. The breakfast in the morning was great (both food set- yogurt, cereal, fresh fruit, coffee) and freshly prepared eggs or quiche! The main area has different collectibles housed on the shelves. If you want a true B&B experience, this is the place!