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Explore honest ratings and real traveler reviews to help you find the perfect stay
4.7/5
Outstanding
FFrancisco A1) When we checked in, we were told we could enjoy a 20 percent discount from the hotel's restaurants. We ate therefore at Jiang Nan Chun, the Chinese restaurant of the hotel
( total bill S$242), and the next day, at Nobu Japanese restaurant ( total bill- around $402). When we checked out, however, the discount was not given, even if the restaurant's
waiter told us that the discount would be given upon check out from the hotel. ( The total amount spent on the two restaurants was S$645!)
2) The most shocking thing was that the flush of the towel bowl did not work on Sunday, May 26. We used the flush but the water was overflowing and the feces were floating about. So we tried to pour water into the toilet bowl three times by using the waste can of the toilet to fill it full with water to flush the toilet but still to no avail. Finally, we had to ask for help from the hotel staff to solve the problem. The hotel staff later gave us a plate of fruits and a short letter of apology for the inconvenience caused.
AAnonymous UserThis is my 2nd stay here, for my birthday this year! Always loved how the location is convenient and it has everything I need for a simple but satisfying stay. Everything was great, I got upgraded to the 24th Floor 🥹🥹! Only slight downside was that the door had to be pushed really, REALLY hard to close / open it (it won't close properly). Not a huge nuisance but I do have to use my whole body weight to close the door lol. And there were dust bunnies in the gaps where the door lock (the black latch) is. I had to wipe that down myself. Besides these, the stay was comfy and great! Thank you once again! :)
SswVery enjoyable stay and the bed was nice. Would particularly like to thank chef nisalaka and our cleaner Joanna, but other staff were good too.
Nice lounge food
GGuest Userthe room was huge for my family. and there is a lot of friendly staff all over the hotel with mini-events for my children to participate in.
the morning breakfast buffet was awsome too! really really great choice and unforgettable feast
there is also this pool side game which my child manage to win a cup of brain freeze ice drink! awsome! although my stay was a short 2days one night. but my family and I had such a wonderful time there. will definaly book again for a long stay the next round.
JJoycelynWe faced some hiccups during check-in, which was frustrating. The daytime front desk staff were not welcoming or friendly, making the start of our stay less enjoyable. In contrast, the night shift staff were much more engaging and motivated, which was a relief.
Duty Manager Dahlia made an effort to address my concerns after I provided feedback, and I appreciate her attempts at service recovery.
The hotel itself is nice, with comfortable rooms and a pleasant atmosphere. However, the inconsistency in service left us disappointed. I hope they can improve the front desk experience in the future. Overall, while we had some enjoyable moments, it wasn’t the celebration we had hoped for.
GGuest UserI had an absolutely wonderful stay at Park Avenue Rochester Hotel during New Year's Eve. The service was excellent, and the staff, including the security personnel on duty on both December 31st and January 1st, were amazing. From the moment I emailed to make a special request until the moment I checked out, everything was handled perfectly. The hotel accommodated our requests, and we were given a room with a fantastic view facing the residences and Star Vista Mall. The pool area was breathtaking, surrounded by beautifully maintained plants that created a relaxing ambiance. The hotel's location is also very convenient, within walking distance of Star Vista Mall and the MRT station. The malls nearby offer a variety of Halal food options, which was a huge plus for me. I received complimentary breakfast for two, but unfortunately, it wasn’t Halal-certified. Perhaps the hotel could consider introducing Halal bento meals in the future to cater to more guests. Just a suggestion! Overall, my experience at Park Avenue Rochester Hotel was outstanding, and I highly recommend it. Perfect service, great location, and a memorable stay! Thank you!
SSeat 2APerfectly situated amidst countless shopping and dining options in the busiest commercial area of Singapore. Though this is clearly a much older property, it appears to be well maintained and clean. Slept well during my stay and appreciated the rooftop pool and comprehensively equipped gymnasium. For the price paid, this was good value, especially considering how expensive hotels are in Singapore.
AAkhorAmazing hotel for a family staycation, especially over the New Year countdown. The location isn’t convenient for travellers, and much of the moving around is by foot. Although 5 stars, the overall room amenities is bare minimum (only 2 toothbrush, without comb, shave kit, etc). Also the room comes with just 2 capsule of coffee. Not quite what we expect for a USD500 per night room.
EEmma S.Good hotel with very good location with reasonable price, the hotel is only 1km to Vivo city which is very convenient for me who have a semi nar at Sentosa for 5 days. The bus stop is just right at the front of the hotl, I usually take the bus in the morning as I don't want to sweat and either walk or take a bus to the hotel at the evening. The staff is very helpfull and fiendly.
XxtineeeWe had a great stay. Near to the city center. We had a great stay. Near to the city center. We had a great stay. Near to the city center. We had a great stay. Near to the city center.
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