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4.5/5
Excellent
SShepha SBooked for my family of 7 for one night on 26th Dec. Arrived at 5pm but unfortunately the apartment wasn't ready. We finally managed to check in at 6.30pm and allowed for late checkout at 4pm next day. Due to the pandemic situation, limited numbers of guests can use the pool at one time. Completely understandable. The management created, for my opinion, an irrelevant SOP for the pool. When checking in u need to book time to use the pool. Only 10person per hour. By the time the 10th group checked in, the pool booking already full. When i visited the pool the next morning, the group that booked the pool for the hour didn't show up & the pool left empty because people who didn't managed to book the pool earlier were denied entry & the people who booked did not show up. Should've make First In First Out rule. I did raised my concern twice to the reception & also manager on duty. They said they cannot do anything about the rule. Most of the guests were family with kids, of course all want to enjoy the pool. The pool booking system/SOP was absurd. The apartment was superb though. But the elevators does not make sense. And as an accommodation by the beach, would appreciate if you can provide some kind of facilities so that guests can clean themselves after enjoying the beach so the lobby won't be as messy. Your security guard locked the tap water at the beach entrance. I guess my stay would be much better if it wasn't the long weekend, but you guys can improve. Apartment was excellent, i got the sea view one. Your staff were good & patient.
GGuest UserI stayed at Hompton hotel by the beach in March. My room # 2101 is very nice with views on both sides ( city and sea view). I booked the same hotel and asked for the same room or as high as possible with good view. Then in July, my girlfriend and l checked in. They gave us as l asked for, same view and higher # 3101. I appreciate it. Friendly and good service. Penang is a food paradise and right in front of the hotel in a food court. 100 meters from the hotel is the bus stop. Grab is available in Malaysia. I used bus and grab, very convenient. Next time when l come to Penang, l will book Hompton by the beach again.
High recommended.
BBenjamin0212Little dusty under the bed we cleaned it ourselves though…Hairdryer was spoiled but got replacement after requested. Other than that it is really good stay. Great view, good food, comfy bed, good water pressure, good soundproof and very good hotel staff service.
GGuest UserWe visited this vibrant, welcoming resort in Penang on the way to Batu Ferringhi. Upon arrival, we were greeted by friendly staff. The resort, filled with beautiful flowers, was a feast for our eyes. Our room was large enough for our whole family, styled with Balinese decor. It truly felt like a slice of Bali in Penang. Come morning, we enjoyed sunrise by the sea from the garden. The resort has two pools, both having accessible spots for children. The restaurant, Bira Bira, offered great sea views, although with limited vegan options. However, our room's fridge was spacious, helping us store food. Overall, this family-owned resort—which seemed almost magical— provided us a peaceful, relaxing three-day stay.
NNur SyafikaWe booked 3 bedroom family suite.we got room with seaview.the service is good.breakfast food is decent.room is clean.but we found quite a number of semut charlie.luckily notice and kill the semut charlie before the kids.swimming pool is large and okay (not too chlorinated as kids didnt felt itchy and sore eyes).just the drawback is thay while staying on saturday, that night the bass sound/music is so soooo loud, coming from beside hotel/resort.i heard they having weekend barbeque party.Anyhow we quite satisfied with our staying here.Keep up the good work !
MMyat Htoo HtetMy stay at Seriental Hotel was delightful, thanks to the exceptional service at the reception and the hotel's charming classical design. From the moment I arrived, the staff made me feel welcome with their warm greetings and helpful attitude, always ready to assist with any requests. The location was also fantastic—close to major attractions and public transportation, making it easy to explore the city. The room was clean and comfortable, with all the basic amenities needed for a short stay. The hotel's elegant architecture and well-maintained structure added a timeless charm, with beautifully decorated common areas creating a cozy yet refined ambiance. Although it's a 3-star hotel, the attention to detail in both the service and design made my stay memorable. Perfect for travelers looking for budget-friendly comfort with a touch of classic elegance!
AAnonymous UserWhat a wonderful hotel, booked for 2 nights and the stay was awesome. My son really enjoyed the pool. The room was so spacious, a king size bed and a single bed with alot of space leftover. This hotel and room has lots of antique furniture and pianos. Eventhough this hotel is brand new (completed in 2024) but it give out an old world charm, it's like living in a hotel from the 60s. I especially love the flooring, it's totally mesmerising. Parking was sufficient enough for my suv. There was even a coway water dispenser in the pantry. This hotel doesn't have a reception counter but it has a very unique key box check in system. I highly recommend it to everyone visiting Penang.
KkumlungBreakfast hall too small.. need waiting.. food always need wait... 1st day bathroom no hot water... not enuf parking ... park roadside always got someone request parking fee even is free.. if u dare to not paid just leave it...
CChris BiggerNice location on the beach. Hotel was as described, I visited at the start of low season with very few guests in the hotel, Pool closed at 18:30 everyday, only 4 local tv stations on tv, The wifi worked well but service only in our room, A popular beach bar is attached to the hotel with a great fire show (try the fish and chips), the breakfast buffet was a good value if booked with the room, We found that going early (08:00) was the best time to hit the buffet,
Kkimloon48The location of the resort is convenient, near the main road and the beach. The rooms are large and comfortable. Spacious living and dining area . But maintenance and tidiness of the resort needs to improve. The aircond at the twin bedroom is leaking water when in use. Looking at the ceiling mark, it appears that the water leak has not been properly fixed. Also, there is no soap tray in the bathroom. Potted plants are not taken care properly. Rubbish are dumped in front of the hotel. The surrounding area is quite untidy. We don't see any supervising manager around. The management office is closed most of the time. Looks like only the front desk and some maintenance staff are operating the resort.
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