Hotels near Shantala Spa, Tulum

The staff is amazing! Our visit was over Chris**as. We stayed in the adventure penthouse with the suspension bridge access. Unfortunately and very unexpected the restaurant was not open. I inquired about making reservations for Chris**as Eve and Chris**as.. I was not informed that it was closed. That was the only disappoin**ent and inconvenience. You will need a taxi or take a bike to get supplies. Town is close and a nice adventure 😉. They provide cookware for the stove top. The stairs connect each floor. When it rains they get very slippery. My husband slipped and fell, be very careful The rooms are beautiful. Everything you need even big spray! Use it!!!! We were not a big fan of the rainshower over the tub with no curtain. Everything gets wet and the floors get slick so you end up using the towel to dry the floors. The private rooftop space with the plunge pool is amazing. The pool swing needs updating. The bikes to town were the best. We also did the beach. We definitely want to explore more next time. Rubi is definitely a very special place. If the restaurant would have been open it would have been perfect! The new airport opened in Tulum. That will make it easier.. It is down a bumpy dirt road. We had difficult time getting a cab to bring us back when we went into town for dinner. Need a van or SUV. Make sure you arrange this ahead of time.. It was the little hiccups that made the experience that much more special. We are very easy going so we made the best of it. We look forward to returning and experiencing Baxale..

Warm and beautiful Mexican-style hotel, the balcony is the swimming pool, next to the restaurant. Breakfast includes scrambled eggs, salami and ham, fruit, various breads, coffee, tea, milk and juice. Although there are not many types, they can all be eaten comfortably. The location is good to find, just entered the second intersection of Tulun left hand and went in, there is parking space, ten minutes to Tulun site, X park half an hour to forty minutes, airport two hours, 7 word hotel area less than three hours . It is convenient to eat around, there is a big supermarket, and there is a local life atmosphere, which is not experienced in the 7-character area.

The landlord is very good. Not bad. We have encountered difficulties in staying. The landlord fell asleep. We waited outside for a long time. The two girls were a bit dangerous to be honest. The taxi driver and the police behind helped us wake up the landlord hahahaha.

We really enjoyed learning about what the nature reserve does for the animals & the environment. We hope others tske the upportunity, rdpecially thise that need to hear about & see what happens when you try to domesticate wild animsls. The true rescue aspect of it is also amaxing. The cenote was brearhtaking! Take the chance to change in the banyo if you want privacy ;). Also, note 2 banyos, one at start/end & one in middle of tour. Bring water, walking shoes, bug repellant, bathing suit, sunscreen, hat, msybe a microfibre towel for after cenote. Pics don’t do it justice!

I usually don’t leave reviews, but after this wild experience, I had no choice. I was absolutely disgusted by the treatment I received at this hotel. I booked the hotel for a women’s retreat and interacted with 3 different people over the course of my time at the hotel. The first person checked us in and I informed him that Oke of the participants had COVID and wouldn’t be attending and the other person would be staying with me to nanny for my child. He said okay he would let the manager know and they would remove it from the bill. He took a deposit for the 5 rooms ($50 per day). He told us breakfast was served at the sister hotel, Zenses and we should eat there after yoga in the morning. He also informed us that while the website says bikes are complimentary, they don’t offer bikes and the beach is actually an hour away, not 30 minutes! What the hell? The next day, another woman asked for the remaining balance on the room. I asked if that was customary because I am used to paying that upon departure and she said yes, so I paid the balance. The day before our departure, I interacted with a 3rd woman who was very rude, impatient and said she was charged two rooms that weren’t even in my party for breakfast. I told her breakfast was included. I asked for her name. She refused to give it to me so I sent a screenshot of her to the manager and he failed to respond. She called the manger and both of them very rudely said breakfast was not included and told me they would be charging me for the room my nanny didn’t use and for breakfast, even though it was included. I requested a print out of my payment. They couldn’t provide it for a while and finally provided a document that was inaccurate I challenged them and questioned them over and over and they failed to address the issue or provide any type of resolve. I also advocated for bikes and when we took them out, the pedal fell off and we had to rely on the help of strangers to get us back because no one at the hotel was willing to come get us or support the issue. In addition, our rooms were not cleaned daily, despite the multiple requests. I had to come and get tissue, washcloths and empty the trash. Absolutely terrible service! I have been going back and forth with the “owner” for a while and he has ceased responding because there is 0 accountability. There’s also construction across the street constantly and wild dogs running around, it’s just not worth it. DO YOURSELF A FAVOR AND AVOID THIS PLACE AT ALL COSTS!!!! IT’S NOT WORTH THE HEADACHE!!

Sol is an amazing instructor of Acro!! We started with just basic warm ups and Sol ended up teaching me a head stand in my first class. Just all around fun and good vibes in the class, I’d go to every single class if I could. she also does a 7am run class which I’m really excited about trying!

We stayed in one of the honeymoon suites. It was amazing!! Air conditioning kept us nicely cool at night , and the pool right off our balcony was so cool! Service on golf carts was amazing and the guys were all so friendly and happy. The grounds were beautiful and there were hundreds of people cleaning all the time. There was always chairs and day beds available. The snorkeling was good. One day was pretty windy, and the lifeguard wouldn’t let us in the ocean. The food was not great. My husband rated it a 2 out of 10. Room service was always booked up for breakfast. People in restaurants were always working very hard and aimed to please. Bar tenders were quick and friendly, and there was never a wait for a drink.

The hotel is very small, shop, not busy and has all the luxury. The staff are ready to help you day and night. The service is good but the staff is so helpful and subdued that it feels almost uncomfortable. The breakfast is a la carte, and you will have two choices every time, very diverse and with healthy options. The hotel has a great deal of facilities such as snorkeling with a guide (including) if you wish. However, the hotel was very difficult to find algae on the beach when we were there (in July). They can do little more, it is cleaned regularly, but the split algae are kept a little next to the beach, and then removed. The location is tricky. On the one hand, very remote and on a quiet beach with enough facilities. On the other hand, if you are looking for more variation and not want to use the surrounding restaurants of ”luxe” hotels you should also have some trouble. Tulum center is a quarter with the car which is not the problem but the access to the hotel****** It is very hobbit and full of deep holes. You need to make some effort to get out there. The airport is also at 1.5 hours driving, with a lot of beach traffic even early morning (7 hours). If you want to use the restaurant, the price-quality ratio is questionable, and we found it very highly overpriced because you paid 20 euros for all simple plastic cocktails or hamburgers. If you don't find that a problem, you can get all kinds of food to your room. And lastly, the whole setting looks more luxurious than it is, and for the price-quality ratio, it must be noted that small details such as TV that does not work properly or slow internet connection become important.

The property is gorgeous and right on the beach! The mopeds and bikes the had were way cheaper than any rentals you find on the street. Only a 1-10 minute walk to anything you need. However, shops near by are expensive for food drinks and water (for good reason). Sand is soft and the sea**** does not stink anymore! One of the two AC units broke once but they refunded us for 1 of the 4 nights. Great staff here. They even responded to my messages at midnight.

We had an amazing time at Tago for our honeymoon. We stayed for 9 days. The rooms were beautifully situated right on the beach with private pools. They were also very big, comfortable and had air conditioning. It was not too busy being low season, which was perfect as it felt like everything was just for us. The food was amazing and the staff really went out of their way to make sure the trip was perfect. Betty helped book trips, activities and anything else with needed, she was amazing! Also supported by Luis and the great bartender Aimee who made some unique tasty drinks. We received desserts to the room each night and welcome messages in the sand every morning. The location was perfect and allowed for a 15 minute walk down the beach to other restaurants and cafes. Could not have asked for a better experience.