Hotels near Sanborns Acapulco Centro, Acapulco

All the family had a great experience. We would definetly come back again and highly recommend hotel for everyone.Hotel staff is extremely nice and welcoming and made our experience unforgettable. Everywhere we went since we arrived everyone was making us feel like at home and went extra mile to make our stay special. We particularly enjoyed dinner at Andiamo Restaurant. Food was beautiful , but Moises and Aide were exceptional in making our time with the family special.

🚗 Transportation: Take a taxi to the airport for 450 pesos per person, on a very beautiful small peninsula, 25 minutes from the airport by car. 🧹 Hygiene: Impeccable, the yard is even clean 🍃Environment: Each one is a single-family villa with a private small swimming pool, with good privacy. The bay view is already beautiful and very good value. 🔔Service: 24-hour room service, call the golf cart in the park anytime, anywhere. The Thai restaurant is worth trying. The fish soup really has the taste of grandma. The restaurant can watch the sunset and unforgettable scenery. The best hotel in Acapulco without a doubt, deserves 5 stars.

The Covid-19 pandemic has really hit Acapulco HARD! Additionally, the recent earthquake didn't help hotels in the area either. But, guest looking to book this hotel should know a few things. I was willing to let a lot of things go that would normally concern me about a hotel. But..... First: This hotel has not been updated at all since it was built. There were only 2 (2-pronged) outlets in the room. If you had a computer to charge/use - you were out of luck. The plumbing fixtures appear to be original to when the building was built. If you had children - it would be very easy for them to scald themselves while taking a shower. The toilet is updated and very noisy. It could wake the dead. The wifi works sufficiently as this room was right outside the repeater which is clearly visible from the hallway. And, the AC worked too. Second: The room looked and felt dirty after seeing mold growing on the ceiling of the bathroom and shower curtain; you start to notice all the things that needed to be addressed/cleaned. The sink was intended to be ”under mount” but appears to be cemented in place. The sliding patio door had a huge crack in it (I assume after the earthquake) Third: EVERY SINGLE HOTEL in a tropical area should supply their guests with ICE! This hotel charges $20 pesos for ice. It's a small amount; but, given all the other crummy elements you put up with staying at this hotel - - it is the least they could do for their guests. I spoke with the manager to let him know that other hotels in Acapulco have ice machines and provide that ice to their guests as part of their room rates. He re-stated the hotel policy (absolutely useless!) FINALLY: there are 2 elevators for a 22 story tower hotel. That is not sufficient. Additionally, they appeared to be mal-functioning. When you would press the PB button - every floor below you would light up. The elevator would stop on all floors below you and no one was waiting to get on. The floor of the elevator was never even with the floor it stopped on. I tripped a few times. Getting on these elevators after a earthquake was SCARY to say the least. The location of this hotel is the only reason why I booked this location. I had nicer hotels that were less expensive that I could have stayed at - but chose this one because of the location. It is safe to say, I would never stay here again - under the current management and without a complete/full renovation.

Two things, amazing chef at Carnivore. Also the other was amazing service by Leticia Esteban. Thank you coming back tomorrow. Thank you for also making everything so festive and organized it makes me feel very welcomed. I will be bringing business this weekend here.

Should you visit Acapulco (highly recommend!) do stay at the Mirador: it is clean, it is secure, the staff are lovely and helpful, and you can sit in the lobby or one of its restaurants and watch the famous cliff divers of Acapulco to your heart’s content. Our room was dated but clean - beds were comfortable, air-con worked well, shower was ok, basic toiletries included (soap bar, shampoo), 2 bath towels and 1 hand towel. No coffee in the room as other reviews have mentioned - but based on stays in other hotels in Mexico I don’t think it’s a thing here. The swimming pool was clean and we had it to ourselves. (There are a number of steps down to it but the hotel sits on a cliff after all). We had dinner in the restaurant one night and the food and service were very good. Cheaper options are available nearby but you don’t get the incredible view over the sea and of the amazing cliff! Breakfast is worth it - plentiful food and coffee. Part of this experience is the nostalgia - the Mirador used to attract the famous and has served as a filming location. Doubtless there are newer, smarter places to stay in Acapulco. But this place has history and soul. Sure it’s seen better days, but haven’t most of us?

We were traveling as an extended family and had the three-bedroom suite facing the bay. Very nice, very clean, absolutely no complaints. Each room had a balcony. We saw sea turtles swimming in the water by the rocks numerous times. The hotel staff is pleasant and helpful. We did not encounter any staff members who were not. Part of what made the visit so enjoyable is that the taxi drivers located outside the Fiesta Americana provide a great service. We booked a daylong tour with Jose Luciano Callejas Gonzalez. We paid less than then tour companies were charging, traveled in a spotlessly clean air conditioned Suburban, and got a personalized tour. Jose took us to numerous scenic outlooks, the Chapel of Peace (a must see), the Diego Rivera mural (another must see), the Mirador for lunch and to watch the cliff divers, the outdoor ampitheater, Los Flamingoes to see the view, and other stops. We really felt like we got a great overview of city. Jose's English is excellent and he's very knowledgeable. Look for the guy in the turquoise shirt, his service is exceptional! We also worked with several other drivers stationed at the hotel. Oscar Cervantes also has excellent English and outstanding service, as does Pedro. The pools at the hotel were very nice. One was closed for renovation while we were there (June 2023) but the others offered plenty of space. One nice surprise is that several floors offer washers and dryers free of charge. So great to be able to take home a suitcase of clean clothes! Our room had a small kitchen, stovetop only, no oven, plus microwave, dishwasher, and fridge. We made a run to the grocery store and were able to cook meals there some days. The hotel plays music throughout the evening and late into the night on the weekends. If you're sensitive to sounds, take ear plugs. The music didn't bother us but it might bother others. Fiesta Americana is in easy (and safe) walking distance to numerous restaurants. We particularly liked La Finca. I whole-heartedly recommend Fiesta Americana and its excellent staff and taxi drivers!

This hotel is a shit, the photos you have on your page and apps, are two years ago. We were just in Family this weekend Thursday 25 May of this present and the asshole gardens, the room with animals(cucarachas) the bathroom don't deliver it as they say on the disinfected photo, don't give you control for air conditioning, The beds nothing to see on the photos are a fool or want to sleep in them, they don't change the shoes and the cobby put them again, TV is of the oldest, they don't give you the key to the wifi, the phone never had line, You must put soaps and shampoo, well because they only put you two small for the two days you reserve and the shampoo half likewise they didn't put me another on the second day. The hotel is very comfortable and very comfortable.

This hotel exceeded expectations and was a pleasant experience overall. Large rooms with ocean views, very clean environment, delicious food and friendly staff. A special shout out to Victor at the bar and Reyna the tortilla chef, such a pleasure to deal with! Catering to a mostly national clientele, it was even more fun to enjoy a vacation like the locals.

Encantó Hotel was everything and more! I could not recommend this hotel enough. My boyfriend and I were looking for somewhere to relax and disconnect and we definitely came to the right place.. The facilities are so beautiful and architecturally so well thought out and designed. The pool and lounge beds are so comfortable and where we spent most of the day. The staff at breakfast, the pool and restaurant for dinner were so professional, attentive and kind. Jose Miguel at the pool provided some of the best service I’ve had since moving to Mexico…. The views from the rooms and especially from the spa are breathtaking. We will definitely be coming back for another trip to Encanto.

Excelente lugar . Agua caliente y nice view of the pool.good price and it's next to some nice seafood restaurants