Hotels near Playacar Center Shopping Mall, Playa del Carmen

Stayed for 2 weeks at the end of September, our first visit to Mexico and had a great time. When we arrived at the hotel we got a welcome drink and the staff on the front desk were friendly and gave us our keys and the cards to collect our pool towels. The bedroom was spotlessly clean, very spacious, a well-stocked mini bar, and plenty of towels to use in the bathroom. The safe was free to use and also in the bedroom was an umbrella and an iron and ironing board. The balcony had plenty of room to sit out and a small drying rack which would have been better if it was slightly bigger as you cannot hang anything over the balcony. The pool area was large, the pool to the right of the bar was the noisier pool as that's where the activities took place however if you don't want to join in and have a quieter holiday then the pool to the left is far enough away. The staff from the bar come around the pool taking your orders and also come around with a trolley to make your drinks at your sunbed. The first week we were there you could go down later and get a sunbed, however the second week people seemed to put their towels on very early and we found there was a party of about 18 that put towels on but very rarely actually used the beds, so we had to get up early to get a bed which wasn't really a bad thing as we got the early morning sun before it got too hot. All the staff were very friendly, and the entertainment team were great a big shout out to Mauricio (hope that's how you spell it) as he always had a smile on his face and was definitely born for the job. The evening entertainment is good we also visited the Riu Tequilla at night especially on the Friday nights for neon night and white night which were fantastic and worth a visit. The food was excellent and always plenty of choice, wine and prosecco was always flowing with lunch and the evening meal and nothing was too much trouble for them. If you didn't want to go in for lunch then there is Pepes who does burgers, hotdogs, salad etc that you can sit on your sunbed and eat. We had great holiday and will definitely be returning.

Do NOT waste your money on this place. It is located right across from the extreamely noicy bare ‘Senor Frog’. It was impossible to get any sleep here because of the extreme noice. And this is NOT mentioned anywhere on ********** or their website. Also the place is worn down and dirty. I changed my room 3 times in one night. All 3 rooms had dirty/stained bedlinen/towels - very disgusting. It was dirty and does absolutely not categorize as a 3/4 star hotel in any way, shape or form. One of the rooms i changed to smelled so bad of either mold or pee..or a combination of both… We had booked 1 week in this place through ********** and unfortunately the hotel was not willing to refund our stay although they promise a totally different experience on **********. We checked out after one night and tried to get a refund wich the hotel refused. So we basically wasted our money. The standard of this hotel is VERY low and you dont want to waste your money here. Breakfast is included - but dont get fooled by this either. The breakfast is the most basic you can imagine and you have to go to another location for this. If you want a good vacation in Playa Del Carmen do NOT go to this hotel.

The hotel is an older hotel. The location is great for access to the beach and walk around 5th Ave. The bartenders and the travel shop/scuba shop were great the hotel maintenance and front desk staff were not the best. We did have issues with our rooms and they were fixed eventually except the king room that we booked was not available and we had to share a double bed. Iit’s an older hotel with musty smells and stuck drawers. The pool closed early on a Saturday night (8pm) but the mariachi/karaoke can play until 11pm and the noise will carry into the room. The kelp on the beach is filled with sand fleas and we came home with over 100 sand flea bites between the 5 of us. The buffet was ok but not worth $45 per day per person.

Non è sicuramente un posto di lusso però e centralissimo,proprio sulla quinta Avenida, è pulito e i ragazzi del personale sono molto bravi. È compresa una esigua colazione e il rapporto qualità / prezzo è buono. Può avere problemi chi ha il sonno leggero per la musica ad alto volume dei locali che ci sono vicini...

Stayed 3 nights. It is about 10-15 minutes by taxi from the city center. The reasonable price as of May 2019 is 200Bs. When you visit, 300Bs was taken, so please be careful if you have a suitcase. There are not so many restaurants, but the food offered seems to change daily. Dinner can be enjoyed at restaurants that require a bit formal reservation, buffet style restaurants, and teppanyaki restaurants that are limited to the day of the week. There was also a restaurant where you can eat snacks. We did not use room service, but it seemed to be so. All the dishes we ate in the hotel were delicious. During the GW period I visited, a large amount of algae was generated and I could not enter the sea, but the sand was white and very beautiful. I think there are two large pools, a children's pool, and a bath-like pool. Many of the staff are friendly and I think I was able to speak almost in English. The staff of the lobby travel agent was not that kind. Because there was bath in room and view was good, we were able to spend comfortably. It is hotel where we want to stay at again.

This time I stayed in two five-star all-inclusive hotels in Cancun, and the other one was the famous Hotel Xcaret Mexico ( hereinafter referred to as X). Compared with the hardware facilities and scenery of X, I recommend this Chinese tourist who is not familiar with Q. ) We went for Christmas, Q Hotels are less than half the price of X Hotels (of course X Hotels include amusement park tickets, not worth the price), not far from Xcaret Water Park. Environment: Q is a very special hotel, like living in the Amazon jungle in harmony with animals, peacocks leisurely walk next to the room, on the side of the road, luck will fly to the balcony railing of the room for you to observe up close; People with a heart can also see howler monkeys, giant turtles, lizards... People who are afraid of animals don't have to worry about being suddenly frightened, except that birds are basically surrounded in fixed areas. Landscape: The largest cafeteria in Q is next to a sinking garden, and one or two people choose a location close to the railings to eat. X is the garden and Q is the jungle. Food & beverage services: Q Hotel has a feeling of being at home, the waiter is more happy and easy-going, the wine is open to drink, the buffet is fresh and there are many, basically no waiting, usually not seafood (it is said to protect the sea), Christmas day big lobster, oysters eat, not stingy at all. In contrast, the waiters at the X Hotel are all feeling of taking money and money for people to eliminate disasters. There are not many people in the buffet and they have to wait. Looking at the place, there are actually few ways to eat and drink. Activities: The beach is an open beach and does not smell the fishy smell of other hotel reviews. For me, if there is a sea, the swimming pool is superfluous, but there are often atmosphere activities organized by the hotel in the swimming pool and the beach, and there are unlimited cocktails. There are parachutes and motorboats for various charges. It is recommended to sign up for snorkeling at the hotel when the weather is clear (around fifty knives), I saw turtles and lizards.

Fair price, clean, extra friendly staff, ok continental breakfast in a very beautiful place (l'embasciata d'italia). We were afraid of the noise both from 5th ave and from the restaurant in the morning. I guess we were very tired everyday and had a wonderful night sleep. There was noise indeed from 5th ave but nothing extraordinary. Didn't even use earplugs (though I still recommend bringing good quality ones).

As the Banyan Tree service did not have to say, that is, the charges are expensive, even the expensive is not good for hygiene, the pool villas, the small collapse in the yard can not lie, placed in the corner of the eaves do not say mosquitoes There are many ant bugs and a lot of spider webs. It looks dirty. The colony is also covered with insect secretions and spider webs. The partitions in the room are all gray, which makes people feel uncomfortable. And if it is too far to go to the beach, it is not convenient. It can only be said that this Banyan Tree is relatively backward, not as good as the nearby Viseroy.

El mejor hotel de Playa del Carmen, a una cuadra de la quinta avenida y a dos de la playa. Estuvimos en la inauguración y fue una locura, 3 días de fiesta con djs internacionales. Un lugar lleno de puntos para tomar fotos, seguro y cómodo. Muy recomendable

The Carmen is clean and well situated. The ocean front suite was nice, bright, and spacious. However... - the reception checking in is horrible. There is a cheapo app that you must type all your data in to even though they have the reservation. One typing mistake and they say you are not registered. - Then you must type in your credit card (yes, type -- no reader) to this app. Very insecure! Took around ten minutes and the app never worked. The clerk ended up typing it in. With the Carmen, gone are the ”good day sir, welcome back: times. - On the card, they charge 100 US for ”incidentals”. I actually never found any incidentals to spend anything on. After two days and a message there are still two of these charge on my card and no reply for refund. - then they snag you with a pointless ”bracelet of death” for no visible purpose. The thing is like military grade plastic with little teeth inside. If you have the misfortune to pull it too tight you cannot remove it and you cut off circulation to your hand. You need a knife or scissors, and what traveler has those? There is no need for this whatsoever, and it is very dangerous if you pull it. If you get it caught it will take your hand off rather than breaking. - I had a ”luxury ocean front suite”, and the room and bed were nice. There was a puny little balcony with two very uncomfortable plastic chars. The jetted tub was cold and the jets did not work! In the room there is dangerous glass partition on the shower. Running into this at night could be a serious injury.