Hotels near Escape Room Cozumel, Cozumel

This was our first time to Cozumel and to the Cozumel Hotel and Resort- it certainly won’t be our last! The staff were amazing! I think it’s fair to say we made friends, who we look forward to seeing again! Keira was awesome. There wasn’t a moment we didn’t feel welcome. She took a genuine interest in us in addition to ensuring excellent service! I can’t say enough good things! Daniel at the bar was also amazing. His story telling and conversation made our evenings very pleasant. The front desk staff, breakfast servers, concierge, performers were all just so welcoming. If I could rate this stay 6 stars, I would. We are very much looking forward to coming back for next year’s IM 70.3 race!

Nice clean room with a balcony front to the Ocean veri nice

Attentive service and always willing to help, call a taxi, take the bags .. Big room and bathroom, good shower with good water temperature .. also good bed but in the room we chose it was a double (it could be a queen at least).. They provide towels for the hotel's pool and beach, and you can also take them on walks, just register at reception. The beach at the hotel is beautiful, nice for snorkeling in the crystal clear water, lots of fish.. bar near the pool makes hamburgers, tacos and other things if you feel hungry in the afternoon.. sunset from the pool and beach is beautiful!! You don't need to make a reservation at the restaurants, but they do have a waiting list on the day. Seafood Restaurant was open for lunch only. The food in the restaurants was ok.. they don't provide transfer to the ferry.. taxi from the ferry costs about 100 pesos in 2022.

My fiancé and I came here in 2020 for 10 days and had an unbelievable time so we decided to book our wedding here for October 2022. We did the tangerine package and Nadia was our wedding coordinator. From the minute we arrived, we and our 39 guests were treated with 5 star service from all the staff. Everyone we encountered went above and beyond to make our stay amazing and we had a beyond fabulous time. We will come back annually and won’t consider another hotel because occidental is the best of the best. Special thanks to Kelly who spent hours on the beach helping me untangle my hair after scuba diving out of the goodness of her heart and Sulema for bringing me super strong conditioner and helping comb my hair to untangle it for my wedding day! Can’t speak more highly of Nadia who coordinated our wedding and gave us the time of our lives! Everything was perfect thanks to Nadia!

This hotel was in a great location. We stayed in the non-updated part but only because we wanted a larger room. The hotel offered to upgrade us but we wanted the room with a tub. We loved our stay there and would definitely go again!

PROS: This is the best beach and ocean location and the main reason we chose this resort. Employees work hard - some are very friendly and helpful, others keep more to themselves but are happy to help if asked. The ocean water is divine - crystal clear and abundant with life and an ecosystem that you can explore for hours! The hotel grounds are well kept, the pools are lovely, there is fresh cold drinking water available at many sites on the resort. The lobby is comfortable. CONS: Food - there is so much waste because of taste and quality especially in the only a la carte restaurant. They try too hard to impress with appearance, while the flavor and quality is awful. We tried so hard to like it. They Serve a spaghetti with a liquid tomato juice they call a sauce, and serve it to hotel guests! Stick to what you know - Mexican food made well, made with local ingredients using traditional recipes! Why try to serve a pasta carbonara when they clearly don't have a clue what that even is - and every dish that uses cream - and there are many, has this artificial sickening flavor about it, what a shame! If they could just tweak and understand that guests deserve to eat decent food, everything else would be great. ROOMS: dated but clean. They have many rooms with very old and dirty fold-up couches. Replace the couches that belong in the garbage, not in guest's rooms, it isn't a big deal, but will show respect to your guests. AIR CONDITIONING: very controlled and never gets cold. Hotel can lower the temperature by at least two degrees and provide much comfort. BUFFET: Repetitive and low-quality food. If you make it repetitive, at least stick with quality and local specialties so that the guests can enjoy some authentic Mexicans cuisine. BIRDS: This is a problem. Allowing vultures to enter your buffet restaurants to eat and defecate where they want is not acceptable! At night, so many mosquitos - we could not eat there. Find a way to enclose the buffet resto. add air conditioning, eliminate the BIRDS and MOSQUITOS and your guests will be in heaven. END note: this hotel capitalizes on their location which is ideal, but they could so easily tweak a few details and improve guest experience by 100%.

We stayed here 4 nights as part of a much longer birding trip around Mexico and Belize. The B&B is set in grounds with some nice trees and shrubs, a pleasant swimming pool and an outdoor bar / kitchen area which guests can use. But there was lots of dog poo around the garden and it was rarely picked up. The kitchen wasn't very clean. The location is good, c15 min's walk to the town and with a few restaurants, shops and bars nearer. The rooms are nicely finished in wood, with colourful ceramics, air con, a fan and a clean bathroom and bedding; but there was a lot of dust elsewhere. The shower ran cold after a short time and the flow wasn't very strong. We had booked well in advance, but a few days before we were due to arrive, the host contacted us and said she had made a mistake and we needed to change rooms part way through our stay. We agreed to do this but when we were there, we were given no warning, and came back to our room to find belongs moved to a new room. It wasn't until later that we were given details of the new room and then we found lots of our belongings hadn't been transferred and we had to go and retrieve them. Then after settling in, we couldn't lock the door and had to call the host who seemed somewhat inpatient to respond and assured us that there was a knack to locking it. She showed us, and I simply pushed the door gently and it opened. She tried again, and the same thing happened. She asked one of the long term guests to fix it and he tried but couldn't and then she offered us a different (better) room, which we accepted. Two days later the maintenance man was still trying to fix it. The place is full of dogs and they're not very well controlled. One in particular , persistently jumped up at us when we arrived and the host seemed unable to stop it (it calmed down a bit later). Another jumped on our bed and the host made no attempt to stop it. Breakfast is served for everyone at 08.30 (no flexibility) and everyone is encouraged to sit around the table and have a chat. It was a minimalist affair, eg a tiny portion of (egg) tortilla or a fried egg (with nothing else) and a small bowl of chopped fruit and yoghurt. Not a slice of toast in sight! Wifi was poor. There was too many negatives here to score it above average.

PROs: Across the street from the ocean and a great shore diving spot. Beautifully landscaped grounds, nice pool, beach club, and open-air restaurant with swim-up bar. Traditional Mexican hotel layout with open courtyards and lanais that have nice views of garden and/or ocean. Peaceful vibe. CONs: Most of the restaurants in the area are overpriced Senor Frog/Hooters-type establishments catering to the drink-and-dive crowd. Restaurants in the north of town and just off Centro are much better quality and value, but require a cab into town. Buffet breakfast was carb-heavy steam table fare which was overpriced at more than $15/person. Restaurants in the US would offer this for free. Front desk staff was not particularly friendly or helpful. When my husband lost his bag in the lobby and they did not find it in lost and found, they did not check for it behind the desk until we asked a second time and they magically ”found” it. A little effort and thought here would have made a difference to us. The beach club is nice but the swimming was much too rough for me (located between two piers and the road, with mostly a view of the cruise ships in front). Net: great place to drink margaritas and dive

Every part of our two stays at Hotel zen was excellent! Clean comfy beds, super helpful and kind staff, and the view from our sea-view room was incredible. The restaurant was an unexpected pleasure, from the background music to the world class cuisine. Love love love the infinity pool and sauna right on the oceans edge. Huge thumbs up!

Had a great time at this hotel Location is a five minute walk from ferry pier. View is amazing from our ocean view room upgrade well worth the money for sure watching the cruise ships dock right in front of us was really cool. Free breakfast buffet was excellent in mornings. Nice chairs around small splash pool were nice also little bar there at pool area. Spent the day there one day watching all the action in the ocean in front of us. All the employees were very nice and helpful. The price was good for the location of this hotel. We really like all the elevators in building . Also has a 7-11 store located under hotel open 24/7 so handy. Would highly recommend this small hotel looking forward to staying there next time