Hotels near Royal Host Tsurumi, Yokohama

It’s been over a year since our family of four travelled to Yokohama due to COVID. We were quite impressed with the lobby and friendly service upon arrival. Check-in at 2pm is nice and allows time to check out the city and eat your way through Chinatown (couple minutes walk!). It was our children’s nap time so we got settled into the room. In Japan there are hotels at which the a/c only blows warm/hot air during the winter months. We’ve been through this once before at a hotel in Karuizawa and had a horrible night’s sleep. After almost 2 hours of not being able to nap and the kids getting cranky due to the heated stuffiness of the room, we decided to just check out, cut our trip short to return home, and likely eat the cost of the room. However upon hearing of our wish to check out, the front desk was more than accommodating and offered two separate rooms to choose from - both with actual cool air conditioning. Deputy Director Mr. Takaki Seto especially was beyond helpful and understanding of the need for our two small children to be comfortable. The new room was perfect and the a/c worked great. After the nice stay on the day of check-out, we were about to leave our room, but my wife discovered she had misplaced a very important sentimental ring. We spent an hour looking in the room for it to no avail. Our son had the brilliant idea to check the other room we were in for the two hours the day before. Mr. Takaki Seto not only let us back in the room but personally helped us search for 20 minutes. When we couldn’t find it, he called the front desk to check if the cleaning staff had found anything. They had! Only in Japan. The irreplaceable ring was returned. We gave our effusive apologies to Mr. Takaki Seto for his troubles yet he apologized for our worry. His kindness was amazing and we thank him again. Can’t say enough great things about the quality of hotel and the superb location. More importantly, the staff went well above and beyond. 5/5 and would definitely recommend!

It is small and old-fashioned, but the food is delicious as it is a Japanese style inn, and the specially ordered eel is exquisite. The rooms are retro but clean. The front desk was friendly and helpful. However, I was worried that the person in charge of serving the food at the dining hall didn't quite understand, and that every time I asked something, I went to the back to check. The temperature of the bath was just right, but it's not big, and when 5 people enter, there are guests occupying the hot bath, so it's hard to get in. It may be necessary to devise a sign not to do it.

Nice hotel, think it's the only one I've been to in Japan that has a microwave in the room! Location wise it's great for exploring Chinatown and those wanting to go to a DeNA Baystars game. No complaints with comfort or cleanliness, ticks all the boxes you want for a hotel in Japan.

■ View bus Luxury Ocean twin Bay View Room The room with a clean can has a large window and a balcony. The view from the room, the balcony is the bay bridge, the Ferris wheel is visible. The bathtub and shower room are separate 々, so you can take a bath time slowly. The night view of the Ferris wheel with the bathroom was also very beautiful. Breakfast is surrounded by palm trees and a buffet style restaurant with a southern atmosphere. There were many items and it was delicious. This time, the prefectural people were applied and we were able to stay at a reasonable price. The front desk staff was also very good. # Yokohama Bay Hotel Tokyu # Night View # Sakuragi Cho # Hetare Oji's travel repo

The location is good which is near to the train station Shopping & dining nearby Parking nearby commercial building but the charge is high (2800 yen per night during weekends) However the price was a bit high (maybe it is near Christmas time) Lobby is small & there is a restaurant in the hotel However the restaurant is crowded during rush hours (after 9 am) Visitors need to wait over 15 mins

It is a few minutes walk from Sakuragicho Station. It's near Yokohama City Hall. Building ４ The hotel is up to the floor, and it looks like an apartment, but the entrance is the opposite, so it doesn't fit. The front desk and interior are clean and casual. There was coffee at the front desk. Convenience stores are also nearby and convenient. It depends on the location of the room, but the room I stayed in had a strange bathtub, so I wondered if it was good to have only a shower.

I stayed with my family at the end of the winter vacation. I came with 2 junior high school students and 2 adults. I chose it because there was a parking lot at the time of booking and it was close to the station. I booked a room with twin bed and a sofa bed. I thought I was betrayed because I had an incredible amount of breakfast 1800 yen / 1 people. When I stopped before to check the parking lot for the hotel, the woman came to the car and dropped the heavy luggage and guided me to the front desk and checked in smoothly. We had a welcome drink. The female staff delivered my luggage to the room on the 12th floor. Guided to the room and unlike the room I booked, I prepared a twin bed, a sofa bed and an extra bed. There is also a space to put your luggage. The room cleaning is perfect. Clean bathroom, bed making and beautiful amenities were available. It was a 2-day stay, but the linen was replaced every day and the garbage was recovered and cleaned. Breakfast was delicious and we were able to spend time relaxing. Thank you. We will definitely make a reservation next time we come to Yokohama. It is a hotel that can be recommended to everyone.

It was a little walk from Sakuragimachi station, but it was convenient because there were many restaurants nearby to Hidemachi station and Nohae. I think the entrance is clean and cheap and the front desk is good. The room has card key, old, but the room and unit bus are not narrow, and it is inconvenient that there is no outlet near the bed. I also saw a little Landes mark tower because of the height.

The Regency Club staff at this hotel are some of the best in the industry. Staff that made our 15 night stay feel like home: Shoko, Risako, Chiaki, Shelley, Futoshi, Bianca, Mizuki, Hsegawa and some others but unfortunately I didn't get their names. They helped me with all me needs and questions including helping me with reservations and travel plans. They all speak English and are super patient with families. The rooms are super clean and modern. Housekeeping is amazing and made sure our baby diaper pail was changed each day and every inch of our room was clean. I opted for a suite which had an amazing bathroom with a super big tub. The blinds are automatic and the views are great. Breakfast buffet had so many choices and was so good. Hotel is 2 blocks from an amazing waterfront park and a 10 minute walk to Yokohama Stadium. 5 minute walk to Chinatown as well. The train is also less than a 5 minute walk and there is a 24 hour Lawson right across the street. Oh yea, a really special thanks to the bell-woman who waited with my luggage across the street in front of Lawson with the taxi while I ran back to my room after realizing I forgot my phone in the room after checking out.

We booked a Standard Double Room and were upgraded to a Club King as Bonvoy Platinum members. Our first impressions of the hotel were big, beautiful, convenient, but with minimal and stingy service. The Club King room was very nice, modern, quite large with a sofa and desk, and spacious bath. And very clean with lots of amenities. Bed was excellent. Location is very good with direct access to the station, shops, restaurants, and Takashimaya Department Store. Platinum Elite members can check in at the Club Lounge. The lounge is not too large, and I imagine it being very busy on weekends or holidays. Refreshments throughout the day are extremely minimal, just drinks and very light snacks like cookies and crackers (I would definitely not describe this as ”afternoon hors d’oeuvres” as stated on their website). The evening cocktail service is a bit more expansive with salad, 4-5 hot dishes, and dessert. I requested something vegetarian as there was nothing besides salad, and they were able to prepare a steamed vegetable plate and tiny fruit plate which were delicious but not filling, and nothing compared to the regular options available. When asked if it might be possible to prepare a main dish (something with more carbs), I was told they could either give me plain white rice or plain penne pasta with no sauce, I was told to add salt and pepper for flavor. Seriously? Would anyone feel pleased with such an offering? I obviously refused, and was left with a bitter feeling for the rest of our stay. Note that this property does not acknowledge the Marriott Platinum “Guaranteed 4 p.m. Late Checkout” benefit. We stayed on a Sunday, checking out the following Monday (not a holiday, and definitely not a peak day) but were denied late check out, only given 1:00. For a previous reservation, once again checking out on a non-peak Monday, we were also completely denied late check out (only standard 12:00 check out). To the Management of the Yokohama Bay Sheraton Hotel & Towers, I have a simple question, do you offer 4 p.m. late check-out to your Platinum Members? This is a major deciding factor for Platinum Members in choosing your hotel. Breakfast was not available in the Club Lounge, but in the buffet restaurant Compass. (Another clear indication that the Club Floor was not very busy, so why no late check out?) Breakfast here was nice, not an expansive selection, but a decent selection of both Japanese and Western dishes (but few or no vegetarian options). The orange juicer machine was especially good. Overall, this is a very nice hotel, but it does not feel like a Sheraton property as they deny Bonvoy Elite benefits when they see fit, and the service is not that of an international hotel. Elite Members are not treated as such. It feels more like a Japanese hotel that’s a step or two behind international standards. I really hope things improve as the hotel itself is very nice and we’d like to visit Yokohama again soon.