This hotel looks fantastic on the website, but don't let that mislead you. We arrived after a cruise and a long train ride; we were very much looking forward to staying in a ”Luxury Duplex” with some extra space and comfort for my family. This was far from the truth. After entering our room, the temperature inside the room was 26C. I immediately went to turn on the AC, which didn't work. I immediately went to the front desk and let them know that the AC was not working at all. He came to the room and pretended to set the AC, but only turned on the fan. After sitting there sweating with my entire family for a while, we decided to open the huge window facing the VERY busy and noisy street. I played with the AC control panel only to find that the AC had been disabled completely and only the 'Heat' and 'Fan' options were available. They do this at the maintenance level to conserve electricity. COMPLETELY unacceptable as the temperature in the unit was now 25C (with the window open) and a sweltering 29C in the upper level of the unit. I went back to the desk again to have the AC turned on. I was told that because it was 'Winter', the use of AC was not allowed. The Front Desk Agent was useless, Rude and not helpful at all. I don't care if it's Winter, there is no way my family is going to be able to sleep in a sauna. I went back to the front desk only to be given more excuses; I asked to speak to the Property Manager, who was 'unavailable'. We went out for dinner, leaving the window wide open in hope that it would cool the unit down. Not the case again, due to the design of the room, there is no way to properly ventilate it without using the perfectly good AC system that is disabled because it's 'Winter'. We tried to sleep with the window open, which was Incredibly noisy due to the heavy traffic and late night activity in the area. We all tried to sleep with earplugs, but it was simply way to hot and loud. Horrible experience that was completely avoidable. skip this place altogether...