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4.6/5
Outstanding
GGuest UserHad a delicious lunch at Del with exemplary service and outstanding food quality. The display and the preparations were very nice and tasteful. Chef Bharat created a delectable dish specially for us. Our server Jatin went beyond the call of duty to look out for our comfort and made us feel very welcomed. Also, thanks to Vinod from the buffet section for helping us choose our food. It is very nice to experience such hospitality. Roseatte ***agement should be very proud of these assets in their organization. Thank you so much for a wonderful afternoon. Our Gratitude.
CChunkhoseI had a really nice day and really enjoyed the room service, my only complaint if I were to have one is that they called me after every time I hit room service to see if the food was good. I really value being left alone and private in hotels, so it was a little annoying, but other than that, it was a perfect day, one of the best holidays inns the world..
PPANCHALCurrent stay at Novotel is good. Housekeeping is responsive, especially Mr. Roshan did an excellent job on follow ups and requests. Restaurant breakfast buffet is good.
Elevator music could be a little bit different for different parts of the day. Lower lobby level seating areas could use a change of furniture
GGuest UserExcellent hotel with excellent location . Upon arrival we were warmly welcomed by the friendly reception staff ,she makes our trip more interesting with her advices & tips . Would definetely recommend this hotel to everybody! It's a true sample of excellent hospitality. Thank you again lalit hotel for going just that little step extra for the guests!!!
JJINGQIANGThe original Anzhen Delhi, after changing the self-operated brand, the price is close to the people. Kerry Hill's classic work, the light and shadow effect of the corridor is very good, you can see the design inspiration of Tokyo Anzhen here. Fully equipped, very close to Humayun’s Tomb. For breakfast, let people forget to be in India.
RRizwan Tahir”A Memorable Stay Thanks to Ms. Rajnandini!”
I recently had the opportunity to stay at this hotel, and while our arrival experience wasn't the best due to unhelpful staff, things took a turn for the better when the shift changed, and we were fortunate to encounter Ms. Rajnandini.
From the moment she stepped in, Ms. Rajnandini exhibited exceptional professionalism and a genuine willingness to assist us. Her warm welcome and attentiveness made us feel valued as guests.
She not only resolved the initial issues we faced but went above and beyond to ensure our stay was comfortable and enjoyable. Her knowledge of the hotel's amenities and services was impressive, and she was always ready with helpful suggestions and information.
Ms. Rajnandini's dedication to her role and her commitment to providing outstanding customer service truly stood out. It's staff members like her who can make a significant difference in a guest's experience.
In light of Ms. Rajnandini's exceptional service, I would not hesitate to return to this hotel in the future. Her professionalism and kindness turned what could have been a disappointing stay into a memorable one. I hope the hotel recognizes and appreciates the asset they have in her.
I highly recommend this hotel, especially if you have the opportunity to be assisted by Ms. Rajnandini. Her exceptional service made our stay truly special.
Thank you, Ms. Rajnandini, for making our visit memorable and enjoyable
GGuest UserOne night was the most I could ***age. The main reception area was very busy with hardly any seating and a lot of tours coming through. All fine but this is no 5 star hotel, which is what it calls itself online. The rooms were so dated and unkept (maybe the pandemic slump hit them hard). The wooden furniture (bed, side tables and desk) were faded and peeling. The ceiling had open holes to what we could see a lot of wiring from the AC unit. It had a weird smell. The bath tub and shower had a serious drainage problem, didn't feel clean at all. The one thing that was good, was the bedding and towels seemed clean, so I did stay one night as Delhi had a city wide event and was hard to move hotel. Location is great so spent most of my time out for work and in cafes and restaurants nearby. ++The hotel felt safe and the staff were extremely helpful - especially the house keeping team. Breakfast was average
AAnonymous UserVery friendly staffs & receptionist. Location near main road and easy to find muslim food. The room also clean. The cafe staffs willing to buy muslim food outside and prepared for us. Really appreciated it. Thank you so much. Will come again if one day I go to New Delhi again..
GGuest UserLocation is quite good but the hotel is a bit dated. The safe was not working, but to their credit, they replaced one the next day. Cleanliness is just OK, but can be improved. The room is generally OK, but the drawers were not cleaned properly.
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