Tried booking a double room in 2 x days in advance. Website showed double room was €70, every time I tried to book it said only room available was special needs room with lower bath wet room, more spacious at €129. Tried at least six times to book and every time would only offer the special needs room. When we arrived we were given a room on 4th floor, why would you give someone a wheel chair access room in 4th floor? Room was the standard Double room I tried to book for €70. Asked at reception why were we charged for special assistance room and were in a double room. He was new and being trained in, so he let the cat out of the bag ‘this is the room you booked, it shows on my booking as a double room’. I could see he honestly didn’t know why I was querying the room, so he called a young manager over. She was more seasoned and knew the drill, as in loads of spin. She said special needs room has a lower bed, but since they had a double room they gave that to us instead. I sed that’s okay can I have a refund for the difference and she sed the rooms are all the same price, which was not true. So she was prepared to lie blatantly, she had obviously been trained to handle this type booking. Be careful when using their website, I hit an algorithm that threw up a room scam. We were charged nearly twice price for a double room. The booking email had my room as ‘Quad’ , whatever that means. Clearly ambiguous so they can state they don’t offer a special assistance room. I put this review up so other travelers can use their judgement if they get a similar push to book the special assistance room. I won’t be staying there again.
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