GGuest UserThe hotel haven't welcomed any direct feedback, for 6 months it seems, hence leaving this here We stayed this weekend Check In - lacked warmth and very unwelcoming (@7.30pm Sat) We enquired about pool hours, but weren't asked if we knew where it was, so we had to hunt it down, our room cards didnt work in the door, so at front desk were told to use another door, no apology. At the bar, I noticed barman was making cocktails without measuring our spirits. A member of staff warned him (loudly) about this, he measured some with the metal cup, but as soon as she'd gone, he reverted to adding a slosh of spirit to each glass, unmeasured. When paying for my drink, a tab for my room hadn't been opened at reception (I assume it always is, but we'd not even been asked)- they didn't offer to then add it, so I had to pay separately, small amount, but its the principle and no reward points for the purchase as a result. However, after a bad start, the next morning, front of house were much more friendly and breakfast team were happy, efficient and working well together - particularly Ian working hard at the breakfast bar, Dawn, Tom and April - well done to those guys!
Show More