Hotels near Mile Cross Library, Norwich

We booked a night in the riverside guest house. The room cost us £70 including a parking permit. When entering the room it smelt damp and was overpowering we thought this was just a case of opening the windows, which we did and went out for the night, when we arrived back the smell was stronger. In the room we were advised that if there were any issues with our stay to email them directly to the hotel, which we did, I informed them that we had to sleep with the windows open due to there been no ventilation and an overpowering smell. To which they replied below. Baring in mind the conditions they mention towards the end was that I had mentioned that I had asthma and was pregnant and struggled to sleep in the room as it was. And according to them I should have made them aware of my ‘condition’ and they would have given us an alternative or cancelled. At ”Riverside” we have 4 buildings and 9 different types of rooms for the variety of guests with different needs and budget. When we received this booking on the 2 March 2022, I was asking myself: who are these people, making the reservation so far in advance and selecting our cheapest (our worst) room? All the better rooms were available, and at that time the prices were very low, for a few quid you could have Standard or even Superior room... General info: ...”Please make sure the type of bed(s) and size of the room(s) you booked suit your needs. Note, there are Small (Economy), Standard and Superior sizes of the rooms. If Small room is selected, please expect it to be smaller than Standard room, one side of the bed against the wall and no view from the window. When the cheapest room is selected, one should ask: ”What kind of people book these rooms and in this area? We didn't receive any information about you or your condition in the section ”Important info about the guest” or ”Special requests” and knew nothing about your sensitivity (nobody else complained about the smell) If you'd mention your condition on your booking, then we'd advise you to upgrade your room or cancel it altogether. Kind regards, Kasey, manager

It is very close to the down town, a 15-minute walk to the shopping center, and also to the famous Norwich Market and Norwich Castle. The hotel room is not big, but clean and tidy, it is recommended.

As soon as we walked in it was brilliant, all the staff were lovely, particularly the young girl on the reception and the restaurant manager. The room was lovely and clean, with great air conditioning. We had a dinner, bed and breakfast package, they have a QR code ordering system which means you order, pay and food or drinks come to the table. Seems a great idea at this time with all the staff shortages. It was funny as I, by accident ordered 2 bottles of wine, but the staff were lovely and helped me out. They even gave us a side order instead of a starter which they didn’t have to. The food was good and very hot. My friend used the pool which she said was very good but there were no towels there at 07.00 hours. Breakfast was very good, plenty to choose from and the hot buffet was actually very hot. We would definitely recommend this place

I cannot understand the negative remarks regarding this hotel, I very much enjoyed my 4 night stay in this imposing hotel. Bedroom attractively decorated and, the Hotel Grail for solo travellers, a king size bed with a sparkling clean modern en-suite. All staff were extremely helpful and approachable, and if you needed extra coffee, etc reception would readily refill immediately. Food throughout was well cooked with some interesting items not usually found on mass catering menus. Given that while i was there, there were 3 coach parties and 2/3 conferences the kitchen deserves a medal Only problem was the dining room at breakfast which is an extremely well stocked buffet, so much choice. I have arthritis and walk with a stick and unfortunately there were stairs between the food and allocated seating area which I negotiated awkwardly with one hand on bannister and stick in other hand. No hands for food. Ladies serving coffee kindly came to my rescue, but it would have been so much easier and less embarrassing for me if a table on the same level as the food had been allocated. My thanks to all staff.

Really enjoyable stay. Clean, comfortable and well priced. Staff friendly. Breakfast was continental but lots of choice. No complaints at all. Toast, cereal, yoghurt, fruit etc. Room was very hot. My single room was smaller than expected but fine for a night. Was a bit of noise around 6am with vehicles leaving the Post Office Depot. I did sleep ok though. Great location for rail station and football ground. Would I stay again…….yes but would opt for a bigger room

You can always judge the quality of a hotel by the way you are welcomed by the receptionist at check in. Emily looked after us when we arrived, making the whole process first class, and explained everthing that we needed to know about our stay. Our room (Premier Plus) was first class. Breakfast was delicious and the hotel was very clean.

Spotlessly clean hotel and room/shower room for an excellent price. I found the bed very hard and uncomfortable but other than that an excellent central hotel in Norwich.

Well, the hotel is a bit old and the sound insulation was not that good. No lift, so u have to take the baggage upstairs yourself through the narrow stairs. Staff gave us some food as breakfast since we needed to catch the train in the morning. Many thanks.

Very good, the service is warm and thoughtful, when I enter the house, I will give tea. The service like home feels really good. The owner of the hotel is also very nice. Thank you very much.

I stayed here from Friday 30.09. to Monday 3 October 2022. It was my first time at Oaklands. It appeared to be primarily a hotel for drivers: it is some way out of the centre of Norwich; the narrow driveway leading to it has no provision for pedestrians; and it has a large car park. The hotel had told me of the fairly frequent bus service from the railway station, which did not take long. Arrival and registration was smooth and fast. My room (no. 20 - photos) was easy to reach and generally quiet, apart from faint noises from the corridor and adjacent rooms. When I arrived, I was correctly told that my room was far enough away from the birthday party in progress for me not to be disturbed; this was not so true of the event on Saturday evening: the music’s rhythmic thumping continued and appeared to grow slightly louder until 24:00. The staff were consistently courteous and helpful. My room was well equipped and comfortable, including a comfortable bed and quickly accessed WiFi, a hair dryer and a spacious bathroom. The wall television worked well. The tasteful decorations incorporated two still life paintings. The refreshment tray included delicious biscuits and drinks, including (most unusual) hot chocolate. Room service was efficient and discreet. There were however a few irritations: A) the bedside light and the ceiling light were linked, so that it was apparently impossible to turn off the bedside light without going to one of the two (why?) switches on the wall by the door; B) the room was warm when I arrived, as was the towel rack in the bathroom; the next day, the heat had vanished, and I was unable to turn it on again; outside night-time temperatures went below 10°C; C) there was no lamp on the desk; D) there were far too many cushions and pillows on the bed; E) there was no clock in the room. The package I had booked was for bed and breakfast. The breakfast room was large, including a terrace; the menu (table service, no buffet) was extensive, with a lot of local produce; the portions were generous and tasty. Fruit juice, normally a standard component of breakfast at such hotels, was available on request.