Hotels near Chez Malay, Lille

I had a good experience, my room was clean and space enough, the location is ideal in the middle of the center of Lille. A good staff, a good breakfast.

It was a very nice hotel and well located. Good points for the location which is super close to the train station and the city center ! Room is small but clean and comfortable. Only issues is that the walls are very thin so if you're a light sleeper, you'll hear everything going on on your floor. We didn't have the breakfast because it wasn't worth it according to the picture we were shown.

Arrived Friday evening a very pleasant welcome from the receptionist who remembered that I made a special request for a room without a sloping roof. Our room was at the back of the hotel, it was small, although the bathroom was a reasonable size but rather dark, there was some noise from an adjacent bar but it didn’t really bother us.. it was very warm.. no air conditioning but you could open the window, however in doing so it allowed mosquitoes into the room so my husband and I ended up with a few bites, not very pleasant. When I mentioned this to the manager he was very unsympathetic and said it was due to the weather ! We were asked on arrival if we wanted our room cleaned during our stay (environmental ?) we said yes just the once, we were given extra towels, bins emptied, carpets vacuumed, some of the dirty towels were still left in the bathroom, coffee cups and glasses not washed, coffee and water bottle not replaced. There’s a good selection for breakfast and it’s in a great location, could be a lovely hotel with a little more attention to detail

Every time I go to Lille on a business trip, I always stay in their hotel. The breakfast is very rich, the room is very tidy and clean, and the area is also very large. The service every time is also very good, especially the parking front desk will help you park and pick up the car , you just leave the car at the gate

We stayed in this hotel at short notice after our Eurostar back to London was cancelled. Although it was only a flying visit of one night, the check in staff were friendly and extremely helpful, both on arrival and the following morning. Room was a good size and the hotel was in a perfect location for the old town, whilst still being within walking distance of both train stations. Would definitely stay here again if in Lille.

Geweldige locatie, ruime kamer, fijn bed. Wel eindje klimmen om boven te komen, maar niet storend. Zou zeker weer gaan

I prepared a review after our stay in room 127, 15/8/22, but due to its content, I waited for a response from the hotel itself. While being promised that action will be taken, I am not entirely convinced so will leave it up to you to decide whether or not you want to stay here... My children and I were covered in approx 50 bed bug bites each. All down our arms and legs and on my daughter's face. We did not realise until later in the afternoon, but the psychological trauma of the thought of bed bugs crawling all over us while we slept has been terrible. Disgusting and made us feel sick. Our bites were painful and will take weeks to heal. In the height of summer, we had to cover up our arms and not tell anyone we had bed bugs bites because of the embarrassment that would cause us. I washed everything and ourselves as soon as we got home, and spent sleepless nights with a magnifying glass looking for bugs. I bought mattress encasements for our beds and sprayed insecticide, hoovered everything in all creases and folds on the mattresses and beds. Like a woman paranoid of bed bugs being brought home from France. The response from the hotel when I informed them was basically 1. well no one else has complained, 2. but they will attend to it and 3. bed bugs can appear in clean hotels so it is not a sign if uncleanliness. You decide if you want to stay here. I think any bad reviews are removed. The reviews I did manage to find are quite old, 2018 and 2019, which also mentioned bed bugs. Should have read those before I booked as it has obviously been a problem for the hotel for a while. Shame as the rooms were well laid out and it was quiet. But there is no care and attention to cleanliness apart from a quick change of sheets and towels. The sofa bed was broken too. We certainly will not be staying there again.

Location is good, near the Lille Flandres station. Also near a collapsed building, which is a little scary, but was not a problem during our stay. Hotel is beautiful & clean, although each room has a different layout, so quality may vary a bit. Concierge is very nice, but is not always guarding the front desk. Biggest problem is the hotel is infested with mosquitoes & has no air conditioning. My room also didn't have any outlets near the bed, making it difficult to plug in my phone or fans.

Rooms hot and poorly ventilated. We We’re pleased it wasn’t summer! The bed was comfortable and linen clean and fresh. Bathroom was ok, but so small I could barely fit into it. Little room between sink and door. One smallish towel was provided per person and one of our towels had a hole in it. The toilet seat was awful. Neither the lid or the seat would stay up. Really awkward for males. Not even plastic glasses were provided in the room, so you couldn’t have a drink of water. Bar was ok but very expensive. Restaurant is a shipping container in the back yard. No doubt very cool and all that but its facilities were meagre. We ordered 2 pizzas and were warned it could be a 50 minute wait. We decided that was just about acceptable. However it took 1.5 hours to deliver our order! It might be funky and all that but it was very, very slow. In fact really poor. Staff friendly, with good English spoken throughout. Parking plentiful and it felt secure. The hotel is too far from the city centre to be convenient. We walked in twice and whilst quite a pleasant walk it is about 40 minutes. There were no shops or restaurants within easy walking distance. It wasn’t exactly cheap but OK. Overall average.

I checked in late at 1030pm and was redirect to another hotel abt 6m walk away to check-in. I was told to find my wifi pw in the room. After I checked-in, I cannot find the pw in the whole premises including reception. I also found 2 smelly uaed towels in the locker. I need to walk back to the other hotel n ask for it again. This time round, the guy told me he dont know. He said he had asked in the group chat, and no one replied to him. I was mingled with this for 2hrs standing at their counter, waiting for his reply till 12+ am. Their WIFI is generated by their system, each having a different ID and pw. The room is at basement so I basically can not receive any network n I do not have WIFI. I cannot finish my work and need to leave the next morning. I only get a reply from them 2 days after i check out, this is hilarious. I will never never patronize this hotel, including any of Accors anymore. Their service staff seriously need more training. This the FIRST hotel I went that does not provide WIFI in the last decade.