Upon arriving at the hotel at 11 am after a full night of travel, I was asked to stay and wait until 2 pm or until a room opened up. I then requested an upgrade, hoping a higher level room would open up sooner. As a Wyndham Diamond member, not only did they not recognize my status or any membership with them at all, they also tried to charge me for the upgrade and did not allow any early check-in. It was only after mentioning that I was Diamond and showing them on the app that Diamond members can get free upgrades that they allowed me to be upgraded and check-in early. While I'm happy with the result, I've never had any other hotel neglect to acknowledge my status, especially if it's that respective brand's top-tier status. I've also never had to remind the hotel itself of their own membership benefits policy. To me, it seems almost embarrassing that they did not know how to treat their Diamond members. Other Wyndhams I've stayed at were happy to upgrade me, oftentimes without me even requesting it. For the stay itself, the suite was nice and very large. Two queen beds with a small seating area. TV was positioned a bit oddly, but still watchable. I liked that they had a microwave, kettle, and fridge, but the fridge was stocked full of drinks that they laughably did not know or have the prices for. There was also a vent in the room that was making odd noises and allowing warm air inside. The room did have a nice view, though, and the location was not bad. Finally, breakfast was actually quite good, with decent variety and hot food options. Check-out was a breeze and very quick, thanks to me not consuming any minibar drinks.