Hotels near Belgian Chocolate Village, Brussels

First of all location is great! Just next to basically everything! Hotel itself looked really fresh and nice. It was clean! We had triple room with one single bed and one double bed and it was really spacious! Basically it was almost like two rooms. Bathroom was bit tight but manageable! Breakfast offers wide variety of foods and plus points from the waffles! Few negatives: Air con was really loud in our room but it worked (+30 outside so really necessary), the cleaning did not change the right amount of towels. Also door banging sounds can be heard from the corridor quite easily but these are quite minor issues. All in all I will definitely choose this hotel for my future visits in Brussels! Merci!

I had a wonderful stay at this hotel! From the moment I walked in, the staff made me feel right at home. The room was impeccably clean and well-appointed, with a comfortable bed that provided a great night's sleep. The hotel's amenities were top-notch, from the delicious breakfast spread to the fitness center and relaxing spa. What truly set this hotel apart was the exceptional service. The staff went above and beyond to ensure my stay was enjoyable, providing excellent recommendations for local attractions and dining. I can't wait to return to this hotel on my next visit – it exceeded all my expectations!

Incredibly well placed hotel. Right in the center of Brussels, everything is accessible on foot. Spacious room, nice and clean bathroom despite the toilet wedged between a wall and a sink. (Do not abuse fries and waffles otherwise you will spend more) The hotel has a huge advantage. However the big problem with this hotel is the service. The service is deplorable, frosty welcome, no smile, hello tear off, no please, no thanks ... the polite expressions are all forgotten. Upon arrival, I was asked for a bank card and identity card, ok I give. White is palpable in the room. Then I ask him why he enters my card numbers because I had everything on the internet, he spontaneously replied ”Beh for the deposit”. No worries, this is understandable, however, he could just tell us, and also give us the amount that was going to be blocked, which I only saw because I looked on the TPE ... very little shopping again . We encountered two fairly basic problems. We ran out of toilet paper, so I ask the receptionist if he can give it to us, the answer was ”Abon? Oh well I am amazed. Wait, I'll see if I can find that for you. ” Very surprised by this reflection, we had the impression of having stolen toilet paper, we left empty-handed, toilet paper in hand. In addition we asked 3 times to 3 different employees to change a bulb that no longer worked in our room, something that was never done despite staying 3 nights. Very disappointed by this considerable lack of service / politeness for a four star ... Too bad because this hotel has great potential. Ps: I'm still waiting for my billing email.

Extremely disappointed on our 3rd anniversary We decided to spend our Easter Weekend in Belgium an so, to spend our first night to a 4star hotel. We found new hotel charlemagne, unfortunately rated too high for what they offered, or at least to us. When we arrived we were told there was no parking (although we specifically looked for that before booking and hence that’s why we chose that hotel). We have been given the keys for our room afterwards. From the corridor you could see the door was opened before we went in. Crums on the floor, and the cleaner turned up shouting that it “was clean” in french. Went to reception to request to be moved. We went to our second room. The first thing you could notice when entering the room was the smell of cigarette. Whoever stayed there before us, smoked. The aircon did not work so my partner s been freezing the whole time. We went again to the reception and we have been given the third room. Finally the third room was cleaner, but the aircon still didn’t work. They had a small heater from Rowenta to heat the room. In a 4 stars hotel!!!! Also, were we were, the balcony door would no lock so in terms of safety, that was not great. I want to thank to Simona for finding my coat as I have left it in one of rooms while switching rooms. She has been great in managing our situation and other guests at the same time. Just to add: how a 4 star hotel has only 1 receptionist checking in, running up and down, dealing with complaints etc. all at the same time? Or one cleaner whom is expected to clean all the rooms and not miss anything? The only thing that keeps this hotel open are the receptionist and cleaner. There was no management whatsoever. How is it safe to only have one person at the reception? For a 4 star hotel, the experience was awful, we will definitely not return and we won’t recomend this hotel to anyone especially if you have children. Unless you want them to freeze in the rooms. Luckily we chose, for our trip to spend each night in a different city, therefore we havent booked this one for more than one night.

The hot water pipe will flow out of black water coldly, and it will be gone for a while, which is disgusting. The water temperature is rising and falling, and it is hot. There are actually dogs staying, and dogs bark at 10 o'clock in the evening. Especially bad stay experience.

We loved our 3 night here. Visited for a concert nearby and have been so pleased with experience All correspondence before we arrived has been brilliant. The hotel is one minute from the tram in a nice area. There was a very friendly welcome and beer ready for us when we arrive. We were even loaned travel card to help us get around. Our bedroom was stunning. Breakfast was also great. We loved our stay and found everyone super helpful.

Booked the family apartment for myself, my husband and 3 year old son. We were amazed by the size of it and the bed is huge! We were provided with rituals shower gel and hand wash which smelt amazing. The check was not as smooth as the code was incorrect but with a quick call the lady on the phone helped us quickly. The apartment was nice and clean and in great condition, even has 2 TVs with English channels. The downside to this apartment is the fact there is no interior lock on the door. My son being only 3 has opened the door and ran down the corridor, which is really unsafe and could end up outside. I would just ask the owners to put an interior lock on the door so this doesn’t happen as it it worrying when we sleep, especially as our child has different needs to most 3 year olds. We were given some toilet rolls etc. We asked the cleaners if we could have some more and they said we had to go to reception (which is pretty far away as seen as this is a self check in apartment block). Maybe this is down to us but it would have been nice if we could get toilet roll/new towels. Overall the apartment was lovely and we would love to stay again, just some minor changes would help 😀

It's very satisfactory and wonderful. I want to come back if there is a chance in the future. The hotel is right beside the subway station. The environment and facilities are all above the average at the same price. The breakfast is rich in nutrition.

Location and cleanliness of the hotel was good.The phone on the room was not working hotel suggest change room but we declined and give us 4 complimentary drinking water.

Does this restaurant have breakfast? I don't think there is a place for breakfast. The front desk didn't introduce me to breakfast either. The biggest feature is that the stairs are steep and there is no elevator. The reception desk on the first floor. The reception desk is called because there is no hall, all of which are ten square meters in size, and they are closed after get off work at night. I don't know the specific time when I get off work. I went downstairs after 7 o'clock in the morning with the sliding doors closed. There are several rooms on the second floor, and two rooms on each floor above the second floor. I live in the highest room No. 6, and my suitcase is 31.8kg. Look at the stairs in the picture. The first one is from the first floor to the second floor, and then there is a spiral staircase. It's so difficult! The location is very convenient, just near the main square. I still recommend that you live in Novotel, Ibis or Hilton. Are all next to each other. This hotel is too bad. Especially Chinese people go to Europe with a lot of luggage. The hotels I'm talking about are very close to Brussels Central Station, a five-minute walk. Novotel or Hilton and the train station are just across the door. There are many thieves in Belgium, so everyone must pay attention, especially not to reveal the rich. Europe is terrible now.