Hotels near Qasar Al Madina Mobile Phone, Ajman

There is a problem with the hotel management. My order included breakfast, but the hotel system showed it without breakfast and they wanted to charge. My room card was locked when I went back at night. The problem was not solved for two days and finally Trip.com told me that the hotel was wrong.

It was a great. Personnels are so friendly and smiling. Room was very clean. location close to everywhere.

Issue - Angel refused check in and asked money for pre paid booking and denied to check the updated confirmation which I tried to show her , she did not even wanted to check my confirmation and mocked and laughed me over my professional experience in the industry when I tried to give her the direction to solve the issue , She did not care and told me she will only give a room if I pay her money for the room I have already prepaid . Finally after no help from the Reception team for almost 30 minutes I asked or duty manager and he swiftly went in to action and gave me a room and did the necessary processes fast and again Angel was cutting the key for me and I could see loud and clear in her face that she was not happy when I got a room i paid for .. so I did not let her negative energy affect me and went to the room without further complaints and Angel has given me a paper for Wifi password which was used or not working one .. after 3 hours of check in getting some rest and hoping to forget the most shocking depressing and experience or trauma caused by Angel ,(check in staff) , guess wat she answers the phone again and I asked for password or internet connection she told me to ask duty manager and hung up the phone on me . She realized her mistake and did not apologize and went to revenge mode with me I would like to see if this hotel actually checks the review and replies I want them to give me an answer only ” If this experience happened to you personally with any other new brand or property how will you feel ? I don't apologies , just be honest and tell me how would you feel if this happened to you ? ?

This is our 2nd visit ito the Bahi Ajman Palace hotel. We visited this place 1st in April this year. We liked it so much that we decided to come here again. Clean cosy rooms, a very effective, good and polite team of servismen, who clean the rooms evey day very effectivly. We liked also the hotel restaurant. The restaurant servismen work very quickly, quietly, professionally. They are very polite and frendly. They do what you want immedeately and with kind smiles. We'd like to mention these men as especially very good and kind men who work in the restaurant - Sohel, R aj, Sanjay, Roshani. We liked the restaurant food, especially rich and generous dinners. The beach is regularly cleaned and the people who work there are redy to help at any moment. Thank you Soju for medical help. In geneal all the people who work at the hotel are highly professional helpful kind and good. Thank you everybody.

The furniture configuration of each room is the same, but some are in different styles. Every time I stay there, I have a different experience. It is very good. The kitchen is very convenient. The carpet is very suitable for bare feet. The whole hotel has good lighting. It feels like home and very comfortable.

The location is perfect , sea view rooms. I came from abudhabi and my transportation will be at 3pm the next day and they are so kind that they have provided me a later check out. But the high light of the property is the house keeping supervisor named Mr. Kazeem. His so friendly and having the perfect smile and good customer service. He deserved to be infront where the guest will see his smile once they entered the property. Keep it up Kazeem. See you again ☺️

We stayed here during the Eid Holidays with my family and we are satisfied with our stay. First, the location is amazing! It is in the city center and everything you need is just around the corner. Second, we love the view and we thank the team for granting us our request for a sea view. Third, their service is great and they attended to all our needs and request as quick as they could. For us this is really important and we really appreciate your staff's promptness. We encountered some minor issues during the stay but everything was resolved and we are happy. Lastly, I would like to commend Ms. Jennifer at the Reception for giving us such a warm welcome. She was very accommodating and nice which made us feel at home.

Nice hotel very good staft specially angel nice smilling.also nice facilities spcialy swimming pool room are very clean and sanitize.and near supermarket.and very good location its easy to get taxi.also the management are very accomodating and i will come back again☺️🥰

Having stayed at this hotel for many years I have to say that I was bitterly disappointed with this trip We booked a King Sea View Room on a half board basis which I understood to be Bed Breakfast and either lunch or dinner I have a problem with my hip and when we got to our room i was disappointed that on previous occasions we had managed to book a room with a walk in shower The room we were given had a shower over the bath and the sealing around the bath at the tap end was all breaking away which subsequently caused the water to seep through and flood the bathroom floor To get around the issue of the Shower situation we agreed to occupy a suite at an additional 200 Dirhams per night, the room in question did indeed have a shower but unfortunately as it was located on the top floor I experienced a huge problem with air coming from the taps bidet etc which as i explained to them must be caused with air in the system To my surprise a lady on reception admitted that there was an issue with the plumbing on the top floor and despite several visits fro engineering the problem was not solved fully. The other thing I complained about was that the Half board in their terminology actually means bed breakfast and a 50Dirham contribution to eat lunch or dinner. When I pointed out that 50 Dirham didn’t buy a burger and chips in the sports bar the comment I received was that Burger and chips fell under the heading of a La Carte which in itself seems ridiculous. The holiday was pretty much ruined by these events but would comment that the staff working in the restaurants and indeed the guys who take care of the guests on the beach and around the pool were exceptional in their professionalism and care offered to all the guests as was the Food and Beverage manager who went out of his way to listen and take on board the issues we experienced. When we originally stayed at the hotel it was managed by the Kempinski Group and unfortunately all I can say is that the overall experience we endured over our 10 night stay was far from what you would expect from a 5 Star establishment

Inexpensive hotel with beach access. Was not able to enjoy the beach because the waves was so strong at that time. Room was little bit small but basic items needed for overnight stay is available.