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Novotel Suva Lami Bay Guest Reviews
4.2/5
Very Good
79 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.2
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All reviews(79)
Positive reviews(24)
Reviews with photos/video(5)
Awesome rooms(6)
Clean and tidy(5)
Awesome stay(5)
Great service(5)
Tom de Reu
Deluxe King Room with Ocean View
Checked in Oct 2024
Family
7 Reviews
4.0/5
Very Good
Posted on Oct 24, 2024
In general, I would come back to the hotel due to service given and location. Rooms are quite ok, had a bit of a musty smell when we came in
Response from Property: Bula Vinaka Tom de Reu,Thank you for staying with us and taking the time to share your feedback. We are delighted to hear that you appreciated our service and location, and that you would consider staying with us again.We apologize for the musty smell you encountered in your room upon arrival. Please be assured that we take your feedback seriously and will address this issue with our housekeeping team to ensure it is resolved.Your comfort and satisfaction are very important to us, and we are committed to providing a pleasant experience for all our guests. We look forward to welcoming you back in the future and providing you with an even better stay.Kind regards,Radini DiniqaAssistant Reservations Manager
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Vilimaina Pepena
Executive Room with Ocean View
Checked in Sep 2024
Couples
56 Reviews
5.0/5
Outstanding
Posted on Sep 13, 2024
Friendly staff & easy checking in system rooms are comfortable also they have a beautiful view of the sea side.
Response from Property: Bula Vinaka Vilimaina Pepena,Thank you for your high rating and for being an amazing part of our journey. We are truly happy that you had enjoyed your stay and looking forward to having you stay with us again. Vinaka & Kind Regards,Radini DiniqaAssistant Reservations Manager
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Papayabanana
Deluxe Queen Room with Ocean View
Checked in Dec 2023
Couples
14 Reviews
5.0/5
Outstanding
Posted on Dec 31, 2023
Nice reception and environment! Worth a try. The swimming pool here is awesome with nice staff wandering around.
tomasi
Deluxe Twin Room With Ocean View
Checked in Mar 2024
Couples
10 Reviews
5.0/5
Outstanding
Posted on May 16, 2024
will definitely visit again and recommend,clean rooms and friendly staff
AngelPonce
Deluxe King Room with Ocean View
Checked in Apr 2023
Family
24 Reviews
5.0/5
Outstanding
Posted on May 19, 2023
One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this.
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Guest User
Deluxe Twin Room With Ocean View
Checked in Jun 2024
Couples
3 Reviews
4.7/5
Amazing
Posted on Jun 24, 2024
Beautiful view good place for holiday
Shayal Lata
Deluxe Queen Room with Ocean View
Checked in Sep 2023
Family
3 Reviews
4.7/5
Amazing
Posted on Sep 11, 2023
I spent alot of time out visiting families but stayed the night and early morning in... such lovely place with views.
Guest User
Deluxe Twin Room With Ocean View
Checked in Nov 2024
Family
7 Reviews
4.1/5
Very Good
Posted on Nov 30, 2024
It's right next to the main road, and the entrance is quite close to the road. It's a little far from the city, but it's very close by taxi. The hotel is close to the sea, and the rooms are also close to the sea. From the room, you can see many fish swimming in the sea.
It's just not convenient to take a taxi.
Original TextTranslated by Google
Response from Property: Bula Vinaka, Thank you for sharing your experience with us. We’re pleased to hear that you enjoyed the beautiful sea views and the delightful sight of fish swimming right outside your room. Our location by the sea is indeed one of the unique features we are proud of.We appreciate your feedback regarding the proximity to the main road and the challenges you faced with taxi accessibility. We understand the importance of convenience for our guests and will look into ways to improve this aspect of your stay.Your insights are invaluable as we strive to enhance our guests’ experience continuously. We hope to welcome you back in the future and provide an even more enjoyable stay.Warm regards,Radini DiniqaAssistant Reservations Manager
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Guest User
Deluxe King Room with Ocean View
Checked in Dec 2024
Other
2 Reviews
3.8/5
Good
Posted on Dec 17, 2024
The hotel is by the sea, and it's good overall. The sea view room on the first floor is not big, and the balcony door can be opened, which is very comfortable. The garden view room is on the other side, the room is bigger but the sanitary conditions and facilities are not as good as the sea view room. The hotel breakfast is very average, and the single restaurant set meal is about a few dozen dollars in the evening, and the taste is OK
Original TextTranslated by Google
Response from Property: Bula Vinaka,Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our seaside location and found the sea view room's balcony to be a pleasant feature. Our aim is always to provide a relaxing and enjoyable stay for our guests.We appreciate your feedback regarding the garden view room's sanitary conditions and facilities compared to the sea view room. Your insights help us identify areas where we can improve and ensure a consistent standard of cleanliness and comfort across all room types.We also take note of your comments about our breakfast offerings and the late single-store package. We are continuously working to enhance our dining experience, and your feedback is valuable in guiding these improvements.Thank you once again for your detailed review. We hope to welcome you back in the future and provide you with an even more delightful stay.Warm regards,Radini DiniqaAssistant Reservations Manager
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Guest User
Executive Room with Ocean View
Checked in Sep 2024
Business travelers
7 Reviews
5.0/5
Outstanding
Posted on Nov 13, 2024
The room balcony has a view of the sea, thumbs up. The hotel is clean and well lit. I will consider staying here next time!
Original TextTranslated by Google
Response from Property: Bula Vinaka,Thank you for your 5-star rating and for being an amazing part of our journey. It’s wonderful to know that you had a great stay with us. We strive to create a home away from home for our guests, and your feedback is truly appreciated.We look forward to welcoming you back on your next visit!Vinaka & Kind Regards,Radini DiniqaAssistant Reservations Manager
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KEI
Deluxe Queen Room with Ocean View
Checked in May 2024
Business travelers
3 Reviews
3.7/5
Posted on May 10, 2024
A lovely hotel. The rooms are clean. The food is delicious.
The hospitality of the staff is also wonderful.
The sea was murky because of the rain...
Original TextTranslated by Google
parkerxc
Deluxe Queen Room with Ocean View
Checked in Sep 2023
Solo travelers
15 Reviews
4.0/5
Very Good
Posted on Sep 20, 2023
In fact, it is a 150-meter-long, 50-meter-deep row of two-story buildings facing the sea next to the ring road, with a palm-sized swimming pool.
Accor's hotel has no problem with hygiene, and breakfast only consists of eggs, cereal, salad, and bread.
It's just a transit hotel, parking is free.
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Guest User
Deluxe King Room with Ocean View
Checked in Sep 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Oct 13, 2024
Clean and tidy, sea view breakfast
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you so much for your wonderful review! We are delighted to hear that you liked our rooms clean and tidy and enjoyed light breakfast option with beautiful sea view. Our team takes great pride in providing a memorable experience for our guests.We hope to have the pleasure of welcoming you back soon!Kind Regards,Radini DiniqaAssistant Reservations Manager
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Mike-aoxindingzhi| xinjing·you
Deluxe King Room with Ocean View
Checked in Aug 2024
Business travelers
77 Reviews
4.5/5
Great
Posted on Aug 24, 2024
Pretty good
High cost performance
Original TextTranslated by Google
Response from Property: Bula Vinaka Mike,Thank you so kindly for your comments and rating us so highly. We are truly happy to know that you had a lovely stay with us. Thank you so much for choosing Novotel Suva and we hope to see you back, until then take care.