Baker House Hotel

We had been looking forward Baker House’s brunch for our 30th anniversary and noted this when making reservation. Basic service was lacking. Had to request plates for croissants. Requested condiment delivered when meal over. Offered deserts were still frozen and lackluster. Food was so-so. Did not acknowledge the occasion even though reservation form specifically asks if it is a special occasion. Management was dismissive when explaining they lost their chef and general manager the night before. Their basic efforts fell significantly short of meeting the mark. Do not recommend.

Service pre and during was over the top. The room was a victorian design lover's delight with sconces, mirrors, gilded drapes and flowing bed canopy with turret sitting room. They opened the restaurant for us! We had to of course plan in advance to have them open up. The full menu was available as well as bar. We had the entire place to ourselves. Accommodations, service, ambiance were all superb and full met expectations. True. It is pricey. However it was a unique experience for us

Stayed here 2 nights in July as a couple. Had eaten here before but had never stayed before then. It is a truly wonderful place to stay and I highly recommend it. Some details... --Each room has its own character - nothing cookie cutter about them. We stayed in the Bordeaux. The decor is opulent but also eccentric, and you can keep finding new little things of interest every moment you are in it. --Bed was comfortable --Bathroom is a little smallish but wonderfully decorated and everything worked fine --Common areas are just as interesting as the rooms, decorated in lots of period things. There is a nice little sitting area reserved only for room guests (there are only a few rooms in the place), with views of the lake. --There is a restaurant and bar on the premises that are quite good too, but see those reviews separately for more detail. --The building is old, so things are creeky and not everything is perfectly fitted anymore and the floors and doors creak and groan. Just be aware of that. --It is also a pretty expensive place - another thing to know going in. But it is expensive for good reasons. --Customer service was good, though they (like seemingly every other business) were clearly short-staffed so there were sometimes some waits to find someone. If you want simple and inexpensive, this is not the place. But if you want a unique, stand-out experience and are willing to shell out for it, then this is THE place to stay in Lake Geneva or anywhere in the vicinity, hands-down.