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Lake Charles: 35 hotels found

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Holiday Inn Express & Suites Lake Charles South Casino Area, an IHG Hotel

Holiday Inn Express & Suites Lake Charles South Casino Area, an IHG Hotel

4.3/596 Reviews
This was a one night stay that was booked on the fly while (with points) on a day trip to Louisiana. Checked in late afternoon and assigned a room. Grabbed a valet cart and went to our room. Room was clean and adequately furnished. Bed was comfortable, bathroom was clean and well stocked. Biggest issue was a fire alarm that went off before 6am for no apparent reason. When we went downstairs, the front desk clerk was commenting to several people that the alarms happen all the time and that it wasn't her fault (i.e. there was no fire). When I inquired about the inconvenience it was suggested that I reach out the the manager. The manager did email me back but did not accommodate a request for a partial refund of the points I paid with. Being a platinum elite guest and for something that seemed to be a recurring issue and no attempt at really remedying the situation, I was frustrated. I might return and give them another chance when in the area but in this case, 2 strikes and you're out.

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