Montage Laguna Beach Reviews

This is the closest hotel to Laguna Beach. There is free tea and coffee in the morning at the hotel lobby bar, and free self-service refills. Everything is very good, except that it is expensive. The room decoration is nothing to evaluate. It is an ordinary resort hotel, and the bed is relatively soft. , a unique geographical location

Very poor service, random charges, too many people and noisy

In addition to the expensive house price, others are very satisfied. We booked the cheapest room, with a king size bed and a sofa bed, which is very spacious for three people.

I like it very much but it's very old

The hotel is very good, the environment is very good, the service is also great

Very nice, the restaurant is delicious

The service staff is very attentive

Overall hotel service is so nice in person but I had three times failed get service . 1. We ask a hand sanitize from front desk and a person said will brining it to room but did not happened. 2. We called front desk to get teeth paste and toilet paper but did not get it . 3. When we order room dining we ask extra chairs so the guy said will bring it up but did not happened so we finish dinner without chairs . Recommend improve services . Thanks

Best place I’ve stayed in a long time! From the location to the quality of service, from the food to the amenities, from the pool to the beach, everything was outstanding! It’d be very hard to beat the view, sunset, and incredibly relaxing vibe here. Can’t wait to return!

They took excellent care of us from start to finish. Was so impressed with the attention to detail and the willingness to accommodate our every request. I also don’t know how they do it but their massive pool was so warm. Perfect for a December swim.

The accommodations were over the top! The whole stay was very enjoyable and service was top notch. I arrived in on an early flight and my room was even ready for check in, and by the way, I did not request an early check in. I definitely will stay here again.

I super enjoyed my stay at the beautiful Montage Laguna Beach. The staff was friendly, courteous, kind, and helpful. The property is absolutely gorgeous. The room was beautiful with an ocean view and a breathtaking sunset. I received a complementary bottle of Champagne and all my requests were fulfilled as desired. I enjoyed their restaurants and the wonderful spa experience, and I am looking forward to coming back. Lovely, gorgeous property. Well done!

Kristy at The Loft restaurant is fabulous and helped us to have an enjoyable experience. Also, Concierge Christy was very friendly and wonderfully helpful. These employees make the Montage what it is. Definitely will go back.

5 star hotel with 1 star service and treatment if you aren’t the right stereotype or ethnicity. From disgusted awkward looks and side eyes and being asked several times by even the same people during my stay if I was actually a guest and stopped my family and I to verify our cards / names & room number. Pool service didn’t care to serve us but one time and they never even brought our drinks!!! I was embarrassed and so frustrated day 1 at that pool we gave up and went inside to the room .. Day 2 we decide to go the beach and ask the boys for towels and chairs for my wife and daughter and the short response we got from Ashton was “ This is for guest on the montage only “ my reply “ right that’s us “ well we need to verify you are a guest… funny thing is him and his boys VERIFIED MY FAMILY AND I THE DAY BEFORE and no this was not the only time we were asked if we were guest it was a few other times.. food was okay / room was okay but my family and I felt like we were not treated fairly and will take our money elsewhere next time and never return. I’ve been treated better at 2-3 star hotels for a fraction of the costs.