Hotels near iCARE Community Pharmacy, Lafayette

The staff here was friendly and great. The rest is a mixed bag. The rooms are showing quite a bit of wear, and the housekeeping was... odd. Though I got new towels (or maybe they just refolded my old ones?) and some new soap, they never made the bed. Also, the shower had two bottles of body wash and one of conditioner but no shampoo. In my parents' room, there were some old potato chips and an empty soda bottle in their room when they arrived. Also, their phone did not work at all, and mine had a flashing message light that would not go away (I had to cover it at night). The room smelled a bit musty and always felt slightly damp, too. The bathtubs are patched and really just need replacing, and there are small holes in the blackout curtains. Things like that. We did also use the pool, which was a good temperature (not sure, but it felt like maybe it was heated). We had it to ourselves, but there were only two towels left, and they were more like dishtowel size. Lots of bugs in the pool, too, and people had left clothes out to hang on the pool fences. The pool area had quite a bit of litter around, and the rail at the stairs was loose, but it did also have a handicap chair.

This is by far the WORST hotel I have ever stayed in. To start, when I entered the hotel, the agent at the desk didn't even greet me. She stared at me as if I was supposed to speak to her first. She was more worried with the FaceTime call she was on than to take care of a guest. So I then get to my room to be horrified. I first booked a queen studio and received a 2 double bed. No biggie, but I would have liked to have been informed at check in that my room type was no longer available. I get to the room and thats where it got the worst. The room was disgusting. There were stains on the bed, old cigarets in the window seal (had to have been there for a while or they wouldn't be almost black), dirty grimy counter tops, dirty microwave, and much more. At this point I just wanted a new and hopefully CLEAN room. I called down to the desk to ask for a room move and in mid explanation I was hung up on. I then walked down to the desk and told her to just cancel my room. At this point I just wanted out! She then tells me she has to charge me and check me out (keep in mind I was in there for 5-10 mins tops). She then informs me that only the General Manager can apply the refund and to call at 11pm to speak with him. I called back as instructed and voiced my concerns and disgust with the General Manager Brandon, to only be dismissed. He is the most unprofessional manager I have ever encountered. I barley got an apology and the one I did get was short and dismissive. I now understand why the staff is the way they are because they are being lead by someone who is far from caring and professional. I will never stay at this property again and I would suggest the same for you. At least allow me to save you the headache. I hope these comments are used for training and accountability. This property is doing very poorly at upholding IHG standards and should be further investigated.

This is a place where I always stay this time I noticed that the staff was a little younger that does the cleaning and did not do a good job as the other workers did they just need to stay on top of it just cuz it looks clean does not mean that is clean they need to just wipe and mop up floors cuz there spills from the previous guest

Wonderful place to stay while traveling. Room was clean and quiet and exactly as requested. Beds were very comfortable. Front desk and breakfast staff attentive and pleasant. Location convenient to many services. Would stay again if in the area.

I will try to be as unbiased as possible. It was only 5 days ago that I was in a newly constructed Residence Inn in a major city. Overall, Residence Inn Lafayette Airport was a really good stay. Pros: This place is extremely clean. The cleaning staff goes out of their way to make sure this place is clean from top to bottom. It has that fresh, clean aroma all throughout the property. The entire room was spotless upon arrival. Additionally, the front desk staff were extremely helpful and accommodating. They are very quick to respond to messages sent via the chat function in the Bonvoy app. I regret not getting the name of the agent that checked us in, but she was extremely helpful in suggesting local cuisine. Feezo's is now my new favorite restaurant for chargrilled oysters. Cons: The rooms are really dated and shows plenty of wear and tear. More specifically, the mattress was in pretty bad shape. It had hills and valleys from head to toe and was NOT comfortable. I'm almost certain it's an original mattress from the opening of the property. Same goes for the couch. It was NOT comfortable at all. The pillows and cushions were in very bad shape. Mind you, these items were very clean, but old and worn out. The tv's are also dated. They are really small, probably Gen1 plasma, 24 inches. The channel lineup was impressive, however. I haven't seen that many channels in a hotel in a while. In conclusion, it was a good stay. I was more impressed with the cleanliness than the actual room. Breakfast was ok... food was good, but there was no cheese at all. I haven't decided if I will stay here again in the future as I am accustomed to a more updated hotel atmosphere.

As frequent visitors to Lafayette, we've decided this is our favorite place to stay. We strayed for one visit and man do we regret it! Side note: never stay at the La Quinta Oil Center down the street! The front desk people are very helpful and nice. The cleaning people are as well. We like the fact that you can run the a/c fan to drown out inevitable hotel noises. The beds are comfortable and everything was very clean. There are a lot of places to eat close by, including a Chilis and Outback Steakhouse in the same parking lot if you are too tired to do anything else like we were a couple of times. We have nothing bad to say.

It is a convenient place to stay in and enjoy the hotel with the morning breakfast