Hotels near Ambassador Town Center, Lafayette

This is by far the WORST hotel I have ever stayed in. To start, when I entered the hotel, the agent at the desk didn't even greet me. She stared at me as if I was supposed to speak to her first. She was more worried with the FaceTime call she was on than to take care of a guest. So I then get to my room to be horrified. I first booked a queen studio and received a 2 double bed. No biggie, but I would have liked to have been informed at check in that my room type was no longer available. I get to the room and thats where it got the worst. The room was disgusting. There were stains on the bed, old cigarets in the window seal (had to have been there for a while or they wouldn't be almost black), dirty grimy counter tops, dirty microwave, and much more. At this point I just wanted a new and hopefully CLEAN room. I called down to the desk to ask for a room move and in mid explanation I was hung up on. I then walked down to the desk and told her to just cancel my room. At this point I just wanted out! She then tells me she has to charge me and check me out (keep in mind I was in there for 5-10 mins tops). She then informs me that only the General Manager can apply the refund and to call at 11pm to speak with him. I called back as instructed and voiced my concerns and disgust with the General Manager Brandon, to only be dismissed. He is the most unprofessional manager I have ever encountered. I barley got an apology and the one I did get was short and dismissive. I now understand why the staff is the way they are because they are being lead by someone who is far from caring and professional. I will never stay at this property again and I would suggest the same for you. At least allow me to save you the headache. I hope these comments are used for training and accountability. This property is doing very poorly at upholding IHG standards and should be further investigated.

Wonderful place to stay while traveling. Room was clean and quiet and exactly as requested. Beds were very comfortable. Front desk and breakfast staff attentive and pleasant. Location convenient to many services. Would stay again if in the area.

I will try to be as unbiased as possible. It was only 5 days ago that I was in a newly constructed Residence Inn in a major city. Overall, Residence Inn Lafayette Airport was a really good stay. Pros: This place is extremely clean. The cleaning staff goes out of their way to make sure this place is clean from top to bottom. It has that fresh, clean aroma all throughout the property. The entire room was spotless upon arrival. Additionally, the front desk staff were extremely helpful and accommodating. They are very quick to respond to messages sent via the chat function in the Bonvoy app. I regret not getting the name of the agent that checked us in, but she was extremely helpful in suggesting local cuisine. Feezo's is now my new favorite restaurant for chargrilled oysters. Cons: The rooms are really dated and shows plenty of wear and tear. More specifically, the mattress was in pretty bad shape. It had hills and valleys from head to toe and was NOT comfortable. I'm almost certain it's an original mattress from the opening of the property. Same goes for the couch. It was NOT comfortable at all. The pillows and cushions were in very bad shape. Mind you, these items were very clean, but old and worn out. The tv's are also dated. They are really small, probably Gen1 plasma, 24 inches. The channel lineup was impressive, however. I haven't seen that many channels in a hotel in a while. In conclusion, it was a good stay. I was more impressed with the cleanliness than the actual room. Breakfast was ok... food was good, but there was no cheese at all. I haven't decided if I will stay here again in the future as I am accustomed to a more updated hotel atmosphere.

I stayed at this Courtyard for 5 nights through January 23, 2020. The first wonderful person I met was while I was checking in. Devin is a professional, courteous and extremely helpful yong man that assisted me with everything I needed (where to eat, visit and shop). He is very patient and I appreciated his advise and kindness. I also met Jason, a great gentleman who took the time to show me my room to assure it would meet my needs! He is a really considerate and plesant! The same is true of Delania (I sure hope I spelled this correctly). Her personality and welcoming attitude is wonderful. She would ask how my meal was, what I did and was sincere in her querries. She is wonderful! I met Teresea the one night she was scheduled to work while I was there. What a special, vivacious, outgoing and exuberant nice lady! She had a cold and I was going to Walmart, so I got her some cough drops-you would think I gave her $1M! She was so appreciative and thanked me several times. I wish I could have spent more time with her-she makes you feel great! The housekeepers I met were so friendly and kind! Jeanie and Rea are awesome. Rea did an extra quick cleanup of my room one evening and refused a gratituity for her efforts. How special she is! Lyle (Maintenance) had to come to my aid on several occassions due to a persnickity light/outlet and was outgoing, very helpful and very competent. The bottom line is there are so many special people I almost fogot to mention what a nice property it is! The exterior is inviting and kept up nicely, the Lobbt is spacious and hospitable. The rooms are spacious, laid out well and extremely comfortable, clean and quiet. I especially enjoyed the pool and hot tub! Very relaxing and clean. I had one small issue with the water temperature in my shower and I was thrilled to see that Management immediately got involved. Sam, the Assistant Manager, is an awesome man with a great demeanor and ibviously respected by the Staff (they told me he knows how to get things done)! Sam introduced me to Brian, the Manager who has recently come to this property. All I can say (and see) is that Brian and Don are incredible Leaders that have an awesome group of people that like their jobs. The winners? Us, their appreciative guests! Thank you from Room 231 and every other room in your great hotel! Please forgive me if I omitted any of the other great people I met. I sure hope Marriott knows what great folks they have at this property!

This has been one of our favorite places to stay over the years, we sometimes stay 2-3 times a year. Sadly, I think we might look for a new place to stay when we visit Lafayette in the future. The staff was very kind, helpful and accommodating this visit. Check in was great, fast and easy. Our room was dated, but fairly clean. I didn’t report it, but one of the lamps was missing on one of our nightstands, so it seemed dark in the room. The bathroom could’ve been cleaner, grime in the doorway that may be permanent, I couldn’t tell. Hot water took forever to come out of the shower. A/C seemed to be broken most of our stay. The other BIG problem this hotel has is people who aren’t guests using the pool. This time, they had a system. Park in the nearby parking lot, get a housekeeper to let them in, then enter through one of the pool view rooms that a housekeeper was cleaning, to make it appear they are guests. I know they weren’t staying in that room because when we went to the pool, the inner door was opened and the housekeeper was cleaning, no guests were staying there. This kind of thing has happened the past 4-5 times we’ve stayed here. Mother’s Day, they parked in the parking lot and set up a complete party complete with obnoxious music, food, screaming kids running around on the pool deck and not one of the people was staying at the hotel…they never are. I don’t know what can be done because it’s so easy to enter the pool from the parking lot UNLESS they go back to having to use your key to enter the gate and instruct housekeeping that their friends and families done have free reign over this pool, it’s strictly for guests and ENFORCE IT IS ONLY FOR HOTEL GUESTS. We paid for our room, and expect peaceful use of the pool, these people aren’t guests and shouldn’t be allowed to use the pool when guests are just trying to relax out there.

Stayed here for a Reba McEntire concert at the Cajundome which was literally across the street! Dry convenient. Friendly staff! Clean rooms and good breakfast and dinner at the restaurant. It too far from other eating areas etc. I would definitely stay again!

A simple stay. The room was nice. They need more work on cleanliness. I had to request another comforter as my had dirt and hair on it. Bed was comfortable. Bathroom was nice. Service was hit or miss. The gentleman at check-in was rude and didn't listen when I told him I prepaid. He charged my card again instead of just places it in hold for incidentals. I had to have the manager correct it the next morning. It took some time but she was nice.