Holiday Inn Express Hotels in Lafayette

The hotel is about a 15-minute drive from Wal-Mart near Purdue University and about 10 miles from the University. When I went shopping from the Wal-Mart supermarket that night, I discovered that the hotel was not in the vicinity of the Wal-Mart supermarket near the university. It was too busy and had zero crossings. I had to make a trip to the nearest student dormitory. There is no refund for the hotel without a stay. Remind everyone not to make the same mistake. (Note: Because the evaluation must be scored, there is no reference to the score of no stay)

Excellent job! Great stay!! Having a feather allergy most hotels do not properly prepare the room to be feather free in advance, even when I call in advance. They did! Addee at the front desk was very busy all night but was a rockstar and very attentive to all our needs and requests....she went above and beyond! I will happily stay here again should I be in the area.

We arrived in the middle of the night and told us that the room was checked in by a stranger. Only two people can share a bed. We were told that our room is checked in by strangers and it is 3am in the evening. We have to share a king bedroom. No toothbrush/toothpaste before you have a request. There is no follow-up solution.

This is a nice hotel, but I can't give it more than a 3 stars. We had a double queen suite for one night which was nice, clean and comfortable. However, we needed to use the silverware that is provided, but none was in the drawer. Didn't occur to me to check the dishwasher, but that is where we found it the next day. Also had to rewash the dishes that were in the cabinet before using them. Thought that would have been something that maid service would have taken care before our stay. It is difficult to enter the hotel from the door in the back, had to either enter by one of the side doors or walk all around the hotel to get in. Could not enter the pool area using the outer door either due to the handle not working. Both doors did respond to the key, but just would not open. The outdoor firepit did not light when I tried it. When we got to our room, there was only one extra toilet paper, not a big deal, but I wanted more since there was three girls in the room. I went to the front desk to ask for more and had to wait 10 minutes for the employee to come out of the office. The TV guide channel was way off. We stayed on May 28th, the guide was saying May 9th, and the time did not change from 10am when it was late afternoon when we turned it on. Not a huge deal either, we did find something to watch, but having an updated guide does help. We did use the pool, but it was colder than I expected, thought it was supposed to be heated and the floor got extremely slippery once water was on the surface of the pool deck. And lastly, we were sitting in the lobby talking and the fire alarm was going off throughout the entire hotel for about 10 minutes. Thankfully it was a false alarm, but no one seemed to have a sense of urgency to turn it off. I even overheard another guest complain at the front desk about the alarm because he was sleeping, and it didn't seem to matter to the employee. The hotel does offer breakfast which was actually very nice. I'm not sure if they change the menu daily or not, but there was fresh scrambled eggs and bacon which were pretty good and the usual staple items that were fresh. I would probably stay here again, but they need to fix the door handles, do something about the tiled pool deck when it gets wet, so no one really hurts themselves, make sure the pool water is warm like bath water, and have employees that have a better sense of urgency to take care of the guests.

Checked in earlier enough to enjoy a swim before bedtime. However, the pool was definitely on the colder side not very enjoyable, no hot tub to warm up in and the sauna was out of order. Beds were comfortable and the room was surprisingly quiet since the highway noise is very loud. I’m giving 3 stars because of the sauna and pool and because of the surprise when I got out of the shower in the morning. I grab a towel to dry off with and it is literally thread bare in several large spots. There’s a sign in the room asking you to tell the front desk if anything is wrong. So, I take the rag of a towel downstairs with me when I go to breakfast and show it to the front desk clerk. She says, “oh sorry. Let me get you a new one” I’m like, “I don’t need one now.” And that was the extent of her giving a crap. No, here’s some free rewards points or let me take 10% off or anything, just “oh, sorry” As we sat through our breakfast, I’m pretty sure we heard “I’m sorry” 3 more times about other things. Sorry doesn’t make things better. I get that places are struggling right now. But there’s No reason to use rags for towels and sorry isn’t customer service. Lafayette has a lot of choices for hotels and rewards or not this won’t be one of mine ever again. Save yourself the disappointment and stay elsewhere.

Before I got home, I only had minor inconveniences to complain about, the sink drain in the room leaked on the floor, the bath plug leaked, and the fitness room didn't have 20 or 25 lb dumbells. After driving 11 hours home though, I realized the Mary Lou's doughnuts I had bought to bring back with me, as they're my favorite doughnuts, had gotten infested with ants in the 22 hours which they had been in my room. I first thought 1 or 2 had wandered in from my apartment, but moving the wax paper revealed dozens, all in the box. 8 of 12 I tossed, and 2 I ate without realizing the infestation.

My family and I stayed the night on December 21st celebrating our daughter's birthday with a basketball game and dinner afterwards. I had stayed at the property several years ago and was positive experience. Check in went fine other than I requested digital key earlier in day and front desk said their digital key system wasn't working. The room met our needs and our family left to go to the game. When we returned from the game and dinner, we went to our room and when I attempted to open the door, somehow the security latch flipped to engage and not allow us to open the door and access our room. I went downstairs to the night desk clerk to inform him what had occurred. He indicated that ”this has happened before” and that there was a tool to open the door, but did not know where it was or how to do it. He said he'd have to call someone to help. We explained that all our belongings and necessary medications and medical equipment were in our room that we needed. The desk clerk offered us a room to wait while we were displaced while he attempted to get assistance. After more than an hour of no updates on access to our room, we went downstairs to inquire. We explained that our daughter had a breathing condition, was having a difficult time breathing, and that her nebulizer/medication were in the room. The clerk continued to try and call someone, but said his manager, Michelle, was not answering. He did not have any other options to call and gave us her number on a post-it and said we could try! Our daughter's condition deteriorated and we ended up have to call 911 and have emergency ambulance personnel come to our displaced room to give her a necessary breathing treatment at 1:00am in the morning. Her condition was at that point, nearly ambulatory and the paramedics were dumbfounded, as we were, the protocols in place at the hotel to deal with the situation. Even after our daughter was treated, we received no follow up from the front desk if everything was ok or if we needed anything. Truly a horrible and avoidable experience. We attempted to rest in the clothes we had worn all day, nothing to take contacts out, no necessary or convenience items, everyone was upset due to emergency personnel being in our room, all on our daughter's birthday. By 8:00am the next morning, we had STILL heard nothing about access to our original room. I went downstairs to the front desk and asked the employee who had relieved the night desk clerk. When she asked if we were in 213, she advised that she gained access to the room right when she came in at 7:00am. I frustratingly asked her, ”why didn't someone let us know”, she smartly said she really did us a favor because she wasn't even on the clock when she did it. I asked to speak to the hotel manager. The clerk said she wasn't there and didn't know when she'd be in. I explained that I wished to speak with the manager and she called her on her cell phone and handed me the phone. I spoke briefly wi

The room is relatively large, there is a microwave oven inside, which feels more convenient. However, there are no slippers, toothbrushes, toothpaste, combs, you need to prepare yourself. The front desk is very polite. There is a bus to the airport, which is more convenient. Breakfast can be chosen to make hot meals; Or choose a simple continental: a small plastic-packed cake with a drink or something.

This is a new Staybridge, still with a new smell. There are some punch list items that still need to be addressed though. For instance, the rubber baseboards weren't glued to the wall good and the cabinet doors catch and aren't smooth. The silverware holder was too big for the drawer, so it was just on the counter. These aren't huge, but they're details that need attention. More aggravating was that 2 of the 4 washing machines in the laundry room weren't working. That is a major perk to Staybridge, but it seems that the ones we've stayed at lately had half of their machines out of order. Breakfast was okay, considering what the ”new normal” seems to be for that, but it was below what we had come to expect from Staybridge prior to the pandemic. The ”pantry” was well stocked. Another aggravating point was that the room was a 2 queen with sofa bed and was advertised as a 6 person room, but the sofa bed was a twin. The 2 queen beds also seemed smaller than a normal queen, but that may have just been perception. Finally there was tableware for 4, instead of 6 and only 2 bar stools to sit and eat at. I understand that many people may not need these extra place settings and seats, but that's one of the main reasons that our family of 6 likes to book a room at hotels like this, so we are more comfortable and can save on meals. We will give it another shot for sure, but hope they get the kinks worked out quick. With all of the minor issues, it was clean and comfortable.