Starway Hotel (Kuqa Tianshan Middle Road)

Starway Hotel (Kuqa Tianshan Middle Road) Reviews

Starway Hotel (Kuqa Tianshan Middle Road)

Tianshan Road Xinhua Apartment Business and Living Building Building A, Kuqa, Xinjiang, ChinaView Hotel Details
Starway Hotel (Kuqa Tianshan Middle Road)
Starway Hotel (Kuqa Tianshan Middle Road)Starway Hotel (Kuqa Tianshan Middle Road)Starway Hotel (Kuqa Tianshan Middle Road)
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Starway Hotel (Kuqa Tianshan Middle Road) Guest Reviews

4.8/5
Excellent
779 Reviews
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(779)
Positive reviews(771)
Reviews with photos/video(107)
Delicious breakfast(102)
Friendly front desk staff(84)
Convenient parking(37)
Large rooms(36)
Convenient for shopping(29)
Located downtown(18)
Offers pick-up/drop-offs(8)
Tasty restaurant(3)
Negative reviews(8)
Raymond🇨🇳
Deluxe Family Room
Checked in Jun 2023
Family
44 Reviews
5.0/5
Outstanding
Posted on Jul 7, 2023
nice~~~！
Response from Property: 尊敬的賓客您好，非常感謝您選擇星程，我們萬分榮幸能為您服務。我店全體員工為每一位選擇星程的客人全力營造乾淨舒適的入住環境，我店未來還會有更多的優惠活動，希望您多多關注，期待您下次繼續光臨！
kenxia7806
Superior Room (2 Beds)
Checked in Jun 2024
Family
16 Reviews
3.3/5
Posted on Jul 21, 2024
I booked two rooms. One room had a very strong sewer smell, but the other one didn't. The room is generally hygienic, the floor is covered with dust, and the faucet can release yellow water. Maybe it has been unoccupied for a while? The security guard at the door is very proactive and has a job in mind👍 The front desk is also very welcoming, and you will always say hello when you pass by.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing our hotel. We will actively handle the issues you raised and respond accordingly. Thank you very much for your affirmation of the security and front desk staff. Every employee treats our customers like family and looks forward to meeting you again and giving you a better stay experience! Looking forward to visiting again and wishing you a pleasant journey! Store manager: Zhang Xiang
Guest User
Double Room
Checked in Jun 2024
Family
7 Reviews
5.0/5
Outstanding
Posted on Jul 15, 2024
During this trip to Xinjiang, I stayed at Starway several times, and they were all pretty good. Good value for money, the room is comfortable and the open wardrobe with hangers is very convenient. The breakfast is very rich, and the children eat the bowl of noodles from Xingcheng.
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Response from Property: Dear guests, I am really excited to see the simple and profound praise from our guests, and they also recognize our service so much~ Our hotel strives to provide the most considerate and meticulous service to every guest. Bring a great value experience. Kuqa Starway Hotel is a young and energetic hotel that shows its unique charm to many guests with its simple style and warm and considerate service. Guest satisfaction is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time.
Guest User
Deluxe Family Room
Checked in May 2024
Family
31 Reviews
5.0/5
Outstanding
Posted on Jul 2, 2024
It is very close to big temples, palaces, old streets and alleys, and it is convenient to travel. The service is extremely thoughtful, warm, generous and polite. I feel that the company's training system is perfect and full of human touch. The laundry room is clean and has disinfectant water; the dryer is fast and travel-friendly in summer The breakfast is rich, the hanaki and small wontons are delicious, and the apricots are very sweet
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your detailed and enthusiastic review! We are proud that you praised our hotel and we are happy to serve you and satisfy you. We are very pleased to see that you enjoyed the spaciousness and beauty of the room, as well as the smiles and attentive service of the staff. We will continue to maintain and improve to be in a better state to welcome your next visit. Thank you again for your recognition and support for us. I wish you a happy life. Store Manager: Zhang Xiang
Tandangtiandan
Superior Room (2 Beds)
Checked in May 2024
Family
42 Reviews
5.0/5
Outstanding
Posted on Jun 29, 2024
The room is spacious, with separate areas, complete facilities, clean and tidy. The service attitude at the front desk was good, and the breakfast was rich in variety, except for a little less vegetables. The overall feeling is good.
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Response from Property: Hello dear guests! Thank you very much for your high praise for our Starway Hotel! We are deeply proud and gratified to be your best choice for business travel. We have been committed to creating a comfortable, convenient and high-quality accommodation experience for every guest. Your recognition makes our efforts more profound. We will continue to work hard to continuously improve various services and maintain the high quality of the hotel. We hope that you will choose us every time you travel. We will not let down your trust and provide you with the same high-quality services as always. Thank you again for your praise and support, and we sincerely look forward to your next visit! Store manager: Zhang Xiang
wucc1234
Guestroom (2 Beds)
Checked in May 2024
Travel with friends
28 Reviews
5.0/5
Outstanding
Posted on Jun 12, 2024
A very nice hotel, right at the intersection of Tianshan Middle Road and Wuyi Road. The location is good and it's convenient to take a taxi. The equipment is new and the service is good. The breakfast is rich and there are many restaurants nearby. Worth staying!
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for your review of the food in our hotel restaurant. Your support and praise are very important to us, which motivates us to keep moving forward and provide better service. Hope to serve you again next time. Store manager: Zhang Xiang
Xiaohaiqulvxing
Double Room
Checked in Apr 2024
Business travelers
61 Reviews
5.0/5
Outstanding
Posted on May 24, 2024
The breakfast is rich, the freshly cooked noodles are delicious, the decoration is very good, the stay is very comfortable, the takeaways are delivered to the door by robots, the Internet speed is very fast, the sound insulation is good, and it is not noisy at night
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Response from Property: Hello dear guests! We are glad that you are satisfied with our service attitude. Your satisfaction with our hotel's breakfast and accommodation environment is the biggest motivation for our work. We will continue to work hard to maintain high-quality service levels and look forward to your stay again! Store manager: Zhang Xiang
Guest User
Guestroom (2 Beds)
Checked in Apr 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on May 23, 2024
I have always chosen the Huazhu brand. It is clean and hygienic, has attentive service, rich breakfast, and convenient luggage storage. It has been praised in all aspects. Xiaozu at the front desk was very enthusiastic and helped us a lot during our travels. Thank you!
Original TextTranslated by Google
Response from Property: Hello dear guests! "Thank you very much for your continued trust and support for our Huazhu brand! Your satisfaction is our biggest motivation. We will continue to work hard to maintain our advantages of cleanliness and thoughtful service. Xiaozu at the front desk will continue to serve every customer enthusiastically , I wish you a happy journey and everything goes well!”! "Looking forward to your next visit! Store manager: Zhang Xiang
Guest User
Double Room
Checked in Jan 2024
Solo travelers
7 Reviews
5.0/5
Outstanding
Posted on Feb 12, 2024
A very satisfying stay! The front desk staff, the beautiful lady Ayi Xie, is very enthusiastic and has a very good service attitude👍! The last thing I expected was that the breakfast in this hotel was very rich and exquisite! Because this hotel is located in the bustling city center, it is a bit noisy during the day during the Spring Festival, with all kinds of firecrackers going off! Hygiene: The top board of the suitcase is dusty! Others are very good! Service: Very enthusiastic and professional. Give Ayshe a five-star rating!
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing to stay at our hotel and sharing your stay experience! Thank you for your recognition of the warm service of our front desk staff Ayshe and our rich and exquisite breakfast. We are very pleased that you were satisfied with our service and breakfast. Your praise is the greatest motivation for our team's work. We will continue to work hard to maintain service levels and make every guest feel at home. We are deeply sorry for the noise issue during the day and the dust on the upper panel of the luggage locker. We will take immediate steps to make improvements to ensure your next stay has a more pleasant experience. Thank you again for your praise and support, and we look forward to more opportunities to provide you with high-quality services in the future. If you have any other needs or suggestions, please feel free to tell us and we will be happy to serve you. I wish you a happy life and look forward to welcoming you again! Store manager: Zhang Xiang
Tieying
Deluxe Family Room
Checked in Jun 2024
Family
16 Reviews
5.0/5
Outstanding
Posted on Jul 10, 2024
The parking space at the door was tight, so the security guard personally took us to the underground parking lot. The children were given breakfast under the framework of Huazhu. The family room can meet the needs of a family of four and the price is beautiful. The night market at the door is very unique and it is fun to walk around.
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Response from Property: Hello dear guests! Thank you very much for giving our hotel such a high rating! As for the parking space at the door, it is a public parking space. We have an independent underground garage, which is also next to the hotel. Your satisfaction with the room type is our motivation to move forward, but we hope to add warmth to your journey. We have been committed to creating a comfortable and convenient stay experience for every guest. We look forward to your visit again. We will maintain our service standards as always and bring you more surprises and touches! I wish you a happy life and everything goes well! Store manager: Zhang Xiang
Guest User
Double Room
Checked in May 2024
Couples
19 Reviews
5.0/5
Outstanding
Posted on Jun 23, 2024
Extremely satisfied, nothing to say! The lady at the front desk had a good service attitude. This was our first stay when we were traveling from Kuqa to Kashgar. She gave us breakfast. After returning from Kashgar, we stayed here again and were given breakfast and fruit! The service lady is gentle and polite! Hygiene: Hygiene is good, and the main linen is also very comfortable!
Original TextTranslated by Google
Response from Property: Hello dear guests! We are very pleased to hear that your experience at our hotel exceeded your expectations. We are committed to providing every guest with a warm and comfortable accommodation environment, attentive and thoughtful service and a feeling of being at home. It is a great honor and encouragement for us that our efforts have been recognized by you. We will do our best to do better and look forward to your return! Store manager: Zhang Xiang
Guest User
Double Room
Checked in Apr 2024
Travel with friends
4 Reviews
5.0/5
Outstanding
Posted on May 5, 2024
The hotel is great! The hygiene is very clean, and the breakfast is delicious😋Especially the ladies at the front desk, they are super beautiful and gentle, and the experience is perfect💯! ! The service is also very good. They will call in advance to ask about the arrival time, and then guide them to find a parking space. They will also introduce the surrounding tourist places! Really great hotel!
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel and sharing your stay experience! We are delighted that you have had positive comments about our cleanliness, breakfast and service. Your compliment means a lot to us, and we will continue to work hard to maintain the hotel's hygienic environment and service quality to ensure that every guest can enjoy a comfortable and pleasant stay. We will convey your compliments to the front desk lady, which will be her encouragement and recognition. If you have any other needs or special requirements, please feel free to contact us and we will serve you wholeheartedly. Looking forward to your visit again! Store manager: Zhang Xiang
Xuetelanzhi
Double Room
Checked in Feb 2023
Business travelers
17 Reviews
1.0/5
Posted on Mar 19, 2023
I went out for a day during the day. When I came back at night, no one cleaned the room. I asked the front desk and was told that maybe there were too many people checking in and I was missed. No apology or compensation was given. Please continue to stay for one more day. I will check out tomorrow. I guess I will be in the future. Be careful
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Response from Property: Dear guest: We are very sorry for the unpleasant check-in experience. Regarding your feedback, Xingxiaocheng has strengthened staff training and looks forward to your supervision.
wendy5125
Business Queen Room
Checked in Jul 2023
Family
6 Reviews
1.2/5
Posted on Aug 10, 2023
The proactive service awareness is very poor. The hotel was there for fire maintenance, and the electric drill was used intermittently from 9 a.m. to 5 p.m. The key is that the inspection door is right at the door of our room. The original purpose of renewing the reservation for one day was to sleep and rest in the hotel. After listening to the noise of renovations for a day, I complained and then they thought of changing my room. But after the day, it was no longer necessary.
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Response from Property: Dear guests, I am very sorry that this stay has brought you a bad experience. Our hotel has notified every guest of the fire inspection in advance. We are really sorry that our omissions in our work have affected your rest. , we have made corresponding improvements, and we hope that your guests will give us a chance to make corrections. Next time you pass by Kuqa, you can witness the progress of all employees in our store. I wish you a happy life!
Guest User
Double Room
Checked in May 2023
Other
3 Reviews
1.0/5
Posted on Jun 14, 2023
The check-in experience was extremely poor. The hotel had a power outage due to circuit maintenance. We did not notify guests in time when we checked in at 2 o'clock in the morning. The emergency lights above the beds in all hotel rooms came on. Everyone was awakened and opened the door to find the hotel manager hoping to turn off the lights. However, there was only one security guard in the hotel and he couldn't. I know how to turn off the front desk to avoid the problem. I went to call but the person disappeared. All the guests woke up and didn't know what to do. It took dozens of minutes to turn off the emergency lights. It was a night of more than 30 degrees and there was no air conditioning. The layout of the room was stuffy and I couldn't sleep. After sleeping for two hours, I was woken up by the heat and didn’t get a call until almost five o’clock. I was already very tired and had to drive all day the next day. When I checked out the next day, I reported the problem to the front desk. The hotel did not say anything, saying that they also received the call temporarily. The notice clearly showed that they knew before we checked in. Why didn't they call and tell the guests to book other hotels? They had to trick people into coming in and suffer. People are already very tired after driving on the Duku Highway for a day and encountered this kind of hotel. I hope you don't read the good reviews. I have stayed in so many hotels and this one left the worst impression on me. The room layout is not good and the ventilation is poor. The mattress is also uncomfortable. My back still hurts now. I might as well sleep in the car.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you very much for choosing our hotel. When the hotel received the power outage notification from the power grid and municipal government, it immediately made a public announcement and warmly reminded every customer of the inconvenience caused before checking in. Also according to the customer Check in only after voluntary confirmation. After receiving the notice, the power outage from 02:00 to 04:00 was due to municipal power grid maintenance. The hotel also informed customers according to the notice; the hotel was also the victim of the uncontrollable situation. Regarding the issue of emergency lighting, since a power outage will cause inconvenience to customers, emergency power lighting will also be automatically turned on during a sudden power outage. The hotel considers customer lighting and check-in safety issues, but ignores the issue of sleeping, which is our negligence. . However, as soon as we received the feedback, our front desk immediately contacted the person in charge of the relevant project; after confirmation, the emergency lighting on all floors was immediately turned off. The front desk wants an explanation for your feedback. We responded as soon as possible after you contacted Ctrip that night. When you checked in, the hotel also informed you that you knew and approved it; but if you ask for it, the hotel will give you a full refund. , to be honest, if the hotel handles such uncontrollable factors without informing you or confirming to you when checking in, that is the hotel's full responsibility; but the fact is that when checking in, you acknowledge and accept the uncontrollable factors of power outage. . The hotel has a plan for existing shortcomings, but it also provides every customer with the service and work they should do. If it is indeed as bad as you said, then the customers who stayed in dozens of other rooms in the hotel did not come to the front desk to ask for a full refund. We very much understand the situation during your stay, and the staff's service and immediate response to the emergency response are all with a clear conscience. Thank you very much for your trip to the hotel. We will also provide relevant training and training based on the occurrence of this problem. Cases are used to synchronize the learning of each employee in order to handle similar and related emergencies. I wish you a pleasant journey!