Aparthotel Oberża

Conveniently located in Krakow’s Jewish Quarter, this clean and cozy hotel offers a varied breakfast, gluten-free options, and exceptional customer service. Spacious rooms provide a comfortable stay.

A beautiful, fairly small hotel withun walking distance from many attractions. The rooms are cozy with a lot of nice details, and the English-speaking staff is very friendly and professional. A huge plus for arranging gluten-free options for breakfast on prior request.

The first night we stayed here, we were in room 2. All seemed OK on initial inspections. The staff seemed pleasant. We went to make ourselves a drink and freshen up. We'd been up since 3am for an early flight. There's a kettle (that's corded, so you have to unplug it every time to fill it up, so take water to it, and a coffee machine. Neither of the appliances worked. We pulled the big table theyre on, out the way to find they weren't plugged in. Not a big deal, right? Well, the electric socket was hanging out of the wall. We plugged the units in, very carefully and made a coffee. Coffee made, went to put some milk in it, no milk. We left the tea and coffee as we both have milk. The air conditioning in the room was set to 24°c and we searched everywhere for a day to adjust it. We ended up going to reception and asking. They keep the remotes to the air con. You cannot adjust it yourself from the room! We borrowed a remote and turned the air con down. We left the room for our day out thinking all was well. On returning later that day, we realised the air conditioning was off. We questioned it with reception the next day (reception is left unattended from 6pm onwards so if you have any issues, all there is is an emergency phone number) and was told the air conditioning has been turned off in all rooms now because the heating was on. To advertise the room as "Air conditioning AND heating".....it seems its air conditioning (the you can't control) OR heating. The room must have been 20°c + all night. We thought we'd have a cold shower, to try and bring our temperature down before bed. My wife had her shower, walked across the bedroom floor bare foot and got a small shard of glass stuck in her foot! I went for a shower, turned the shower up full pressure, and apparently this activates a neat feature that forces the shower head out of its holder and smashes you straight in the head. The smell from the bathroom in room 2 was also, terrible. Not quite sure what it was. The toilet was cracked in room 2, but didn't affect use. The shower trap was cracked and loose, not fun if you step on it! We couldn't open the windows because the room faces onto a very busy street. Lots of bars, lots of people, lots of traffic. We were woken up at 11pm, 12am, and 12:30am by noises, car alarms from outside and the heat. Guests coming back late, also seemed to come in and congregate in the hallways to talk. I think if reception were manned, they could remind staff that to be a bit more respectful for others staying. Needless to say, the next morning, we asked to move rooms. Next day we were asked to check out room 9. This is on the second floor. Little bit higher away from the street. The bathroom didn't smell, but that was set to change. The room seemed a big improvement. It was already a lot cooler (although the air con didn't work). Knowing that it probably wasn't going to work, we left the windows open all day while we were out to keep the room cool. On return