Kortenberg Hotels with Airport pickup service

This hotel was just somewhere to put our heads down and use as a base for exploring Brussels. We had a room with three single beds, one of which folds up. It was clean, functional and had an ensuite bathroom and separate shower room. The hotel is right beside the main station, trains go to Brussels Central every 15 minute or so and take 20 minutes, kids up to 12 travel for free on the train, and the return tickets are €7.50 at the weekend, €13 during the week. There's a car park as part of the station which is €24 for 24 hours, all we needed. Yes, there were building works going on in the reception, but we had no intention of dining or hanging round a budget hotel when we could be in the Grand Place of Brussels in 25 minutes.

I stayed here with colleagues 3 times in 8 days. The first visit I was greeted by a most friendly, understanding, humorous and friendly man who could not have made the process any better. The second visit the man hadn't a smile or any warmth in his greeting. The third time possibly due to my colleague and I trying to discuss that we didn't like having to run the gauntlet of smokers outside the only entrance and it being enclosed on 3 sides we were met with distain, sarcasm, sideways looks between colleagues and frank rudeness. There was no attempt to even try to apologise, quiet the opposite in fact being told that ”it's outside so doesn't matter!” Customer service needs attention. Rooms clean, needs comfy, breakfast adequate. Restaurant available in the next door Ibis standard hotel. Staff here very pleasant. Food below average. Position was great for our needs. Plenty of car parking. Pay at reception for parking of you require a receipt otherwise the barrier doesn't give you one and you have to go back to reception to request one to be emailed to you.

Stayed here two nights in mid-January 2023. Hotel is located in a gritty area, with much construction, but just a five minute walk to the main train station, with many transit connections. It's about a 10 - 20 minute walk to various tourist sites in the city. There are convenience stores and dining options nearby. Staff was OK but not overly friendly. Single room was small, but clean and the price was fair. There was a heating/AC unit on the wall but one button was missing and it didn't appear to be working. Temp was OK. There was a small desk and chair. Shower and sink were in the room and toilet in a small closet. The window opened into a narrow ventilation shaft so it was rather dark. Wifi, lights and TV worked fine. I didn't pay for the breakfast. It wasn't great, but it did the trick.

Because hotels around the electronic music festival have a lot of premiums, this is the most cost-effective hotel nearby. The room is new, and there are no reviews online. It is considered a blind box, and I was afraid of making mistakes. The result is much better than expected, and the price/performance ratio is excellent. I arrived at the hotel early. I couldn't get up early. They said it had to be at 3 o'clock, so I had breakfast on the first floor of the hotel. It cost 9 euros and the taste was okay. Later, I went out for a walk, and when I came back here, I checked in at around 2 o'clock. There is a 24-hour Carrefour next to it, which is very convenient. I brought two packs of instant noodles from China, but I was worried that there would be no containers. It turns out there is a lounge on the -1st floor of the hotel, including a microwave, hot water and coffee machine, which is very convenient. You can store your luggage before check-in and after check-out

The hotel was rooms were clean and the beds were comfortable. The staff was courteous and professional. Check-in and check-out was efficient and quick. The airport shuttle ran frequently and was reliable.

We got to know the hotel a few years ago and we made it a yearly tradition to come back. We enjoy every moment, from the moment we enter the hotel to the moment we leave. The breakfast is super, lots of choice and in very special surroundings... Really a true gem to stay in

Fantastic hotel, central and easy access... the only one but we could not use the wellness space because it was full booked, they could give priority to the hotel guests, for the rest, all right

This hotel can be said to be one of the few very satisfied hotels in my entire European trip. The hotel is downstairs from the train station. The traffic is very convenient. There are a few stops to the Brussels Square. There are many restaurants downstairs. Transportation and food are very convenient. And the most important thing is that the room has a balcony, the view of the window is really beautiful, and the front desk service is also very good. Although it is required to hand over the key to the front desk when you go out to play, it is actually safe. If you have the opportunity to go to Brussels again, you will go to live again.

This was the second time this year that we have decided to stay at the Sheraton Airport prior to our return trip home. While the hotel is overpriced it is so convenient for departure and it eliminates the anxiety regarding taxi or transit strikes (something that seems to be a cultural event). The hotel offers great service; friendly and efficient check in and checkout, good response to requests (extra towels), etc. While it seems to be appearing “a little tired” (light bulbs flickering, some new paint required) I have found it to be clean, comfortable and has the hottest water I have experienced anywhere in the world. Gullivers restaurant has adequate service and food although the wait time for meals in the evening can be a test of patience. Breakfast is much quicker and if you wish the breakfast buffet, it is complete and well presented. The coffee we had there both times was the best we have had anywhere during our past month in Belgium! Regarding the waiters in the evening (January 2nd) I must say the women staff and one man (I believe his name was Driss) were the ones doing the work. They constantly circulated the areas and responded to guest requests and needs, the other men just took up space. I had to mention this because it was just so obvious.

First time I've stayed in a Penta Hotel. Excellent & helpful communication with hotel prior to my stay. Like others I found checking in at the bar very strange and I found the guy at the bar doing this very curt (it was around 11 at night so maybe he had a hard day!). Decor on ground floor very modern, moody and dark - great they had a complimentary water cooler available. Rooms are very small but for one night it was fine - again modern decor and clean. My room could have done with a bit of maintenance however - curtain loose and paint(?) stain on carpet. The strangest thing about the room was how close the hairdryer was to the sink - couldn't really help splashing it when getting washed! Surely this can't be compliant with current safety regulations (see pic). All in all had a great sleep and would use Pentahotels again based on this short 1-night stay.