Hotels near palau customs HQ, Koror

The room was was fresh and clean. The most comfortable bed I've slept on in a long time with 4 very nice pillows. Great air conditioning, almost too cold for my taste. Bottles of water were replenished daily in the fridge. The balcony was spacious with a beautiful view of the ocean, and I had spectacular sunsets nightly. Definitely make a trip across the street to the Best Coffee and Donut House. I wasn't expecting to have such a fresh and a delicious treat. It's a hidden gem, with a YouTube video, too. The only thing that will make me not want to return to this hotel is my experience during checkout. I had to wait while the room was inspected by the manager. After being approved I stated I did not steal any towels, pillows, or lamps. Not even the complimentary soap or shampoo bottles. I was so extremely offended that I offered to open my suitcase for inspection. I had a bottle of water with me to take to the airport, but I purposely set it on the counter and said that I certainly didn't want to be accused of stealing.

The bed is super comfortable. Really like. And clean. Really good. It's just that the breakfast options are a bit small. The most important thing is the bed. I'm so comfortable. I want to ask the boss where I bought it. I really want to buy one.

It can only be said that it is already very good in Palau

I found this place as a hidden gem when I stayed here 12 years back. And it still feels as exotic, romantic, and rustic as it felt back then. On an island more known for waterfront results and luxury digs, this jungle beauty is a refreshing break thanks to it being nestled amidst a grove of Coconut trees and thick jungle-like greenery LOCATION: Close to Palau downtown inside a lush green setting. With easy access to the waterfront from the back of the property DINE + DRINK: The Jungle bar is a super cool place to hang out in the evening and comes with an African jungle lodge bar vibes blended with a funky dive bar. The Restaurant was closed during our stay ROOM: We stayed in Room PAPAYA COTTAGE, so this review is based on that; VIEW: sweet view of the coconut trees and greenery from a romantic balcony attached to the room; SIZE: Spacious enough for 2 adults and simple baggage; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting me to sleep; BATHROOM: Spacious enough and comes with a nice Bathtub and shower; TOILETRIES: Good quality cosmetics FACILITIES: No gym on site. But there is a sweet swimming pool in the middle of all the greenery! SERVICE: Friendly staff that took care of all our needs with a smile and made us feel pampered and well taken care of. Special Shout out to LISA who was managing the property for accommodating all our special requests, and LEONARDO who ensured we had a great time at the fabulous Jungle Bar HOW WIRED YOU WILL BE: Free Medium-speed Wi-Fi that works well all over the property. No Television in the room, pure jungle chilL!

Given the hefty price tag we paid for a stay at this place, we expected at least a 3 or 4-star treatment if not a luxury 5-star stay. But what we were treated to was the exact opposite. Our stay felt worse than what we might expect from a super-budget motel! Most of the things in the resort were shut down and not even available for us as kept hearing the reason ‘Recovering from Covid’ throughout! IF that was the reason, then a semi-functional hotel should not be charging full price and such a high rate!!! Though the place is so tiring and basic, the reason I have still rated this with 2 stars is the wonderful staff and the fantastic waterfront location. Everything else is disappointing. - There are no Food and Beverage outlets on site, and we couldn't even get dinner in such a captive place and were forced to order from outside! And so many places were not even open or delivering here! - The breakfast was a super lame affair (didnt even qualify to be labeled as ‘breakfast’) and didnt even stay open beyond 9 am, serving stale weak coffee!! - The internet connectivity was a disaster! And it was not related to the Island’s isolated location. I was able to get high-speed connections in random budget bars on the island that are so much faster than a supposedly high-quality hotel! Not something you expect from a place like this. -There is not enough staff to help and the place is more like a FAMILY RUN mom-and-pop shop! -Finally given its ********* family owners and staff the place felt more like a ********* resort with only staff from the nation who couldn't speak in English and even the equipment in the room were all in Chinese!! Super frustrating. LOCATION: Great location on the waterfront and near downtown DINE + DRINK: No Bar or Restaurant on site. It felt like a graveyard throughout our stay with all lights off and nothing open! ROOM: We stayed in Room 203, so this review is based on that; VIEW: Sweet view of the waterfront and the swimming pool; SIZE: Spacious enough for 2 adults and simple baggage; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting me to sleep; BATHROOM: Stand-in shower; TOILETRIES: Decent cosmetics, but better to bring your own! FACILITIES: No Gym on site. Lovely pool with a nice view. SERVICE: Friendly staff that took care of all our needs with a smile and made us feel pampered and well taken care of. Special Shout out to RONNIE and Meghan along with Alexie. HOW WIRED YOU WILL BE: Disaster of a WiFi!!. A Random model of TV that didnt even work and had no satellite connection! More of a prop in the room

The room is super beautiful, there are hills and oceans at a glance, I put the photo here . A hotel very suitable for vacation. The service staff are also very helpful, The beach was great and should be the best I had ever had a swim in all the seas. Because the scenery was great and the water was very clean, I fell in love after swimming! The only problem is that WIFI  is not very easy to use, it has been jumped out. It makes me difficult to work, haha, maybe that is why I can rest in this hotel. But it is indeed the only fly in the ointment. I was very impressed that Daniela was really great at the Wave restaurant, and once we went, he basically remembered what we wanted and was super attentive! This kind of staff is really unforgettable, to praise it a lot! Anyway, I highly recommend it to everyone!

We stayed at this hotel 5 days before our dive tour. They have a wonderful little beach and we enjoyed snorkeling there everyday. Surprisingly there were many baby fish, large clams, a wreck ,sea turtles and even a sea snake. The rooms are large and the staff is wonderful. The breakfast is very limited and we ate out for lunch and dinner. There are a couple really good restaurants nearby as well as convenient stores. I highly recommend staying here as an affordable option before your tours. Also a great place to snorkel!

Had dinner here twice a great meal of fish and chips has a very nice restaurant and bar very new and needed in Palau. Will return again Meal are a good price for a upmarket hotel. A must if you are visiting Palau go and have a meal and a drink..

Looking for a resort for your wife and family to hang out in the day while you are out diving then this is not the place. Go to Cove. Looking for a resort that has a poolside bar and big western bar /restaurant /lawn /buffet then go to Cove. HOWEVER, if you want a special secret place that is 1/3 the price of Cove and a great place to sleep while you use your hotel arranged $50 /day car rental then stay here! The hotel is local and smaller so it is a great place to sleep at night with good size breakfast and plenty of free breakfast coffee. It is similar to Cruise Control Diving Center, which Leo, Shell Hotel Manager, helped me find and actually drove me to. I wish I could have given him a big tip! CrCont Diving is Japanese tailored, English speaking, Japanese traveler and Western traveler place that is larger than Sams and Fish&Fins, yet not as well know outside the Japanese tourists. It is less than half the price as the others and all the dive places use the same 500 hp boats and go to German Channel, the Big Hole and Blue Corner etc. (The three biggest sites). How did I find out about it? Leo from Shell Hotel personally took me there! Getting back to Shell, it was great. I lived the clean Balinese interior. There was no mold, no bugs on the floor and modern toilet, shower and sink that are even better than my upscale home in the USA. I have not written a review of a destination hotel before. I did this because I owed travelers this inside only special gem of a place that charges so much less and isn’t on the Google searches. I wish they would put this on Google Maps or the Apple Maps that comes with the iPhone. That way more people would know about it. Yes, they rented me a car for $50 per day including insurance. They took me to Cruise Control Diving. I hadn’t heard of them before either. I did put some pictures of Shell on this review. Again, Shell is not the place you will want to hang out at all day. It is a more local hotel that is a great place to lay your head at night. It is priced lower because it is not a resort. If you want to go to Palau and need a super clean and helpful staff, oh yes, did I say 1/3 the price of a resort :) , then this is the place to stay where you won’t feel ripped off. It is like a B&B but your own and not in someone’s house. In it’s category I highly recommend it 10/10. The staff will give you all the inside knowledge of Palau and take you to locals priced places. Thank you Leo!

We enjoyed our stay here with my friends. The staff's are very friendly and helpful. I highly recommended this hotel because the hotel rooms are very clean, nice and spacious. They have also a quick service and has a great location, lovely bistro across the road so don't ya miss out this hotel.