Sheraton Samui Resort

Sheraton Samui Resort Reviews

Sheraton Samui Resort

86 หมู่ที่ 3 อําเภ, Ko, ThailandView Hotel Details
Sheraton Samui Resort
Sheraton Samui ResortSheraton Samui ResortSheraton Samui Resort
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编组 10
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1 night

Sheraton Samui Resort Guest Reviews

4.4/5
Very Good
83 Reviews
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.6
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All Reviews(83)
Positive reviews(76)
Reviews with photos/video(37)
Awesome stay(38)
Friendly host(26)
Loved the beach(21)
Delicious breakfast(17)
Convenient location(9)
Offers pick-up/drop-offs(7)
Great swimming pool(5)
Negative reviews(7)
Guest User
Superior King Room
Checked in Thg1, 2024
Family
6 Reviews
5.0/5
Outstanding
Posted on 1 Thg2, 2024
This is a very big resort hotel with large beautiful gardens. Hotel provides club cars to shuttle the guests between different places inside the hotel. All stuff always smile to greet the guests, and provide very nice service. The hotel has large amounts of different beautiful shapes of beach chairs nicely arranged at various places around the beach and pool areas for guests to have enough fun. All restaurants have ocean views, and carefully designed to have relaxing atmospheres, those are really enjoyable. The breakfast is also very nice with very good selections. The waves at this beach here are strong which make a very loud sound. The sounds truly make me so relax, as well as an unforgettable experience. Our deluxe terrace guest room is by the beach on the first floor, and near the pool bar and a restaurant. We can overlook the ocean, and enjoy the wave sound just from our terrace. On the other hand, the room has airtight windows to keep the room absolutely quiet. Thank Sheraton for making our Samui vacation such a wonderful and memorable one.
zhou
Superior Twin Room
Checked in Thg6, 2024
Family
3 Reviews
4.2/5
Very Good
Posted on 26 Thg6, 2024
Room is basic like a 3 star hotel. I booked a superior sea view room but there's no sea view at all and my balcony is viewable by people on stairs. My son got a room that had sea view. My son's room is better but my room is disappointing. Breakfast is good with both Asian and western foods. Staff were friendly and greet us when they came across us. Beach is close to rooms and very good with white fine sands. Overall it's at a nice location with nice staff,but the room is not as good as the other two resorts I stayed during this trip.
Brittany
Superior King Room
Checked in Thg11, 2023
Couples
1 Reviews
4.0/5
Very Good
Posted on 15 Thg11, 2023
Good service, although on the last day during breakfast i’ve found metal scratch wool inside my noodle soup. But the management quickly provided us with complimentary. On top of that, the service is good with buggy pickup because the resort is pretty big.
Response from Property: Dear guest, Greetings from Sheraton Samui Resort. Thank you very much for reviewing your stay and experience at Sheraton Samui Resort. We glad to learn that you had good experience and enjoyed with products, Food & Beverage quality and staff service. Please rest assured that we continue to improve and enhance customer experiences and satisfaction. We look forward to welcoming you back here again soon. Best regards, Sheraton Samui Resort team
Anass
Deluxe King Room
Checked in Thg3, 2024
Friends
1 Reviews
3.7/5
Posted on 9 Thg4, 2024
Location is nice, right by the beach, the restaurant by the beach is top notch. Staff are somewhat inattentive to details, so the experience is hindered by lack of cleanliness and average service.
kaitey
Superior King Room
Checked in Thg1, 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on 7 Thg4, 2024
Loved this resort! Had everything I needed to thouroughly enjoy my stay. Staff was warm & welcoming. Highly recommend!
Moctezuma
Deluxe King Room
Checked in Thg7, 2023
Family
45 Reviews
4.2/5
Very Good
Posted on 1 Thg8, 2023
We had a very good time at the Sheraton Samui, the beach is wonderful and the food at the hotel is very good. The hotel gardens are beautiful. The rooms are nice and clean, the air conditioning is old and a little bit noisy. The service in all areas was very good, however not so good in the pool and blue monkey restaurant, in some cases they did not clean up used glasses and dishes on the bar and it was very difficult to get the attention of someone to order food at the pool area.
Response from Property: Dear Moctezuma,Greetings from Sheraton Samui Resort.Thank you very much for reviewing your stay and experience at Sheraton Samui Resort.We glad to learn that you had good experience and enjoyed with products, Food & Beverage quality and staff service.Please rest assured that we continue to improve and enhance customer experiences and satisfaction.We look forward to welcoming you back here again soon.Best regards,Sheraton Samui Resort team
mwarford10
Superior King Room
Checked in Thg12, 2023
Family
1 Reviews
4.7/5
Amazing
Posted on 29 Thg12, 2023
A very nice spot for a holiday. The staff were very kind and helpful. A very nice stay.
Response from Property: Dear guest, Greetings from Sheraton Samui Resort. Thank you very much for reviewing your stay and experience at Sheraton Samui Resort. We glad to learn that you had good experience and enjoyed with products and services. Please rest assured that we continue to improve and enhance customer experiences and satisfaction. We look forward to welcoming you back here again soon. Best regards, Sheraton Samui Resort team
Andrei Eliseev
Superior King Room
Checked in Thg2, 2024
Solo travelers
16 Reviews
4.2/5
Very Good
Posted on 24 Thg2, 2024
Great pool and beach. Nice rooms. But lobby people is helpless.
Guest User
Superior King Room
Checked in Thg4, 2023
Couples
24 Reviews
4.5/5
Great
Posted on 21 Thg4, 2023
We had great experience at Sheraton, our room was clean nd we had great view. Breakfast was good but nothing to be impressed. People are very friendly and they were always there to support with any request. Price is worth it for what we payed.
Response from Property: Dear valued customer,Thank you very much for reviewing your stay and experience at Sheraton Samui Resort.We glad to learn that you had good experience and enjoyed with products, Food & Beverage quality and staff service.Please rest assured that we continue to improve and enhance customer experiences and satisfaction.We look forward to welcoming you back here again soon.Best regards,Sheraton Samui Resort team
ALLEIHSEIR
Deluxe Twin Room
Checked in Thg4, 2023
Friends
14 Reviews
5.0/5
Outstanding
Posted on 9 Thg5, 2023
Sheraton Samui hotel is nice. The staff are friendly and helpful. The location and environment are good and relaxing.
Response from Property: Dear Shiella Marie Cabiedes,Greetings from Sheraton Samui Resort.Thank you very much for reviewing your stay and experience at Sheraton Samui Resort.We glad to learn that you had good experience and enjoyed with products, Food & Beverage quality and staff service.Please rest assured that we continue to improve and enhance customer experiences and satisfaction.We look forward to welcoming you back here again soon.Best regards,Sheraton Samui Resort team
Ioana Paula
Superior Twin Room
Checked in Thg8, 2023
Couples
6 Reviews
4.0/5
Very Good
Posted on 13 Thg10, 2023
The hotel is quite old, yet the price per night is as high as any other newer ones nearby. I think they charge so much because of the name. Wouldn’t stay there again. Much better options nearby for newer amenities and better quality.
Response from Property: Dear Ioana,Greeting from Sheraton Samui Resort! Thank you for taking the time to share your feedback about your recent stay at our hotel. We truly value our guests' opinions and appreciate your valuable review. We apologize for any inconvenience you encountered during your stay, especially regarding hotel facilities. Your comments have been shared with our team, and we are taking immediate steps to rectify the issues you've raised. We are committed to continuously improving our services and facilities, and your feedback helps us identify areas where we can enhance the guest experience. Once again, thank you for sharing your feedback, as it allows us to grow and better serve our guests. We genuinely hope to have the opportunity to make amends and provide you with the outstanding experience you deserve. Warm regards, Sheraton Samui Resort Team
Mostafa Iran
Deluxe King Room
Checked in Thg12, 2023
Couples
14 Reviews
4.7/5
Amazing
Posted on 20 Thg12, 2023
It's very good hotel nice landscape and very good breakfast
Response from Property: Dear guest, Greetings from Sheraton Samui Resort. Thank you very much for reviewing your stay and experience at Sheraton Samui Resort. We glad to learn that you had good experience and enjoyed with products, Food & Beverage quality and staff service. Please rest assured that we continue to improve and enhance customer experiences and satisfaction. We look forward to welcoming you back here again soon. Best regards, Sheraton Samui Resort team
Guest User
Deluxe King Room
Checked in Thg3, 2023
Couples
8 Reviews
5.0/5
Outstanding
Posted on 18 Thg3, 2023
Very nice hotel
Response from Property: Dear Guest, Greetings from Sheraton Samui Resort. Thank you very much for reviewing your stay and experience at Sheraton Samui Resort. We glad to learn that you had good experience and enjoyed with products, Food & Beverage quality and staff service. Please rest assured that we continue to improve and enhance customer experiences and satisfaction. We look forward to welcoming you back here again soon. Best regards, Sheraton Samui Resort team
Chatcha1
Junior One Bedroom Suite
Checked in Thg4, 2023
Business travelers
1 Reviews
4.7/5
Amazing
Posted on 18 Thg4, 2023
A short one night trip to Samui , and one night stayed . Hotel though old but well kept and updated . Room is clean and with good in room amenities .
Response from Property: Dear Guest, Greetings from Sheraton Samui Resort. Thank you very much for reviewing your stay and experience at Sheraton Samui Resort. We glad to learn that you had good experience and enjoyed with products, Food & Beverage quality and staff service. Please rest assured that we continue to improve and enhance customer experiences and satisfaction. We look forward to welcoming you back here again soon. Best regards, Sheraton Samui Resort team
JaneDave
Deluxe King Room
Checked in Thg6, 2023
Family
5 Reviews
5.0/5
Outstanding
Posted on 2 Thg7, 2023
Great place ! We enjoyed the pool and bar a lot. Also spa was great!
Response from Property: Dear JaneDave,Greetings from Sheraton Samui Resort.Thank you very much for reviewing your stay and experience at Sheraton Samui Resort.We glad to learn that you had good experience and enjoyed with products, pool, bar, spa and staff service.Please rest assured that we continue to improve and enhance customer experiences and satisfaction.We look forward to welcoming you back here again soon.Best regards,Sheraton Samui Resort team