Hotels near Guildhall, Kingston upon Thames

The windows could be cleaned from time to time. The same goes for the hallway, where pigeons nest on the ledge and the windows are dirty. The hotel has a dingy character, which the entrance area also contributes to. The bathroom should have a brush for the toilet. The towels should be checked for residue before being placed; some of them looked very dirty, with indefinable stains. If a kettle and packaged coffee powder (old) are provided, perhaps a bottle of mineral water should also be provided for the price. The breakfast was nothing, the price was excessive. I suspect the scrambled eggs were made of powder, the sausages were old (fried a long time ago), hard. Bacon too, with cold white fat residue. Everything was cold anyway. Otherwise there was no cheese or slices of sausage. On the second day it was probably the leftover sausages and bacon etc. from the day before. The only thing that was OK was the coffee machine.

The location and sanitation are very good, that is, the furniture is a bit less, and there is no place to put things. In addition, the hotel displayed an address on the webpage. At the front desk, it was said that it was not their order. It was an order for another address. It was about 100 meters across a street, pushing four suitcases.... Imagine how painful it is. Later, I stayed for two nights, and the same path was booked. This time it was right. I needed to push the big bag to the first hotel. After the negotiation, I didn’t change the hotel. I want to say, please Ctrip and the agent confirm the address, do not let the user get the false information, thank you

A house is being built next to it, and there is a bit of machine noise during the day, but it's not too noisy. Of course, it doesn't affect much because people go out during the day and it's quiet at night. Generally acceptable, very ordinary. The boss is Indian.

After living in London for 5 days, I decided to go to Kingston for a day before returning to the country. I got off at Surbiton Station and across the road was the hotel. Special praise for dining, breakfast choices are better than many four-star hotels in London. There is also a discount of happy hour from 5 to 8 in the evening. The sommelier service is very attentive and polite, and the standard of food is quite good. In short, very high cost performance.

It was not the best the room was clean the space out side the lifts was not breakfast was not included. No egg or orange juice poster was knackered. But it was ok wents stay again 

Stayed here for 5 nights (Sep 17-22). Check in was the better part: easy and friendly front desk although no acknowledgment of being a Bonvoy member (not big deal). However, I forgot to ask, and they did not give me the WiFi code; more on that later. Room was fine upon entering. But then started to notice things: dead light bulb, dust on the nightstands, top of the desk with peeled skin (wear and tear), and of course the TV. Now that is something from the 1990s: a 30 inch old TV, grainy picture, and a very limited number of channel with only BBC and a couple showing very old movies from 1980s. You can only watch SkySports at the bar but not in the room. The next day I ended up taking a shower in a puddle as the tub did not drain well. I told the front desk and the staff who happened to be the manager took very good notes and said he’d have it fixed right away. Well, after coming back in the evening, I checked the tub and sure enough still clogged so went down to the front desk and another staff member (appeared very embarrassed) spent a few minutes and then offered to change the room. So, after about 30 min fiddling with the reservation system on their computer we moved into another room. For some odd reason my 5-day visit was done under two reservations: 4 days as one and the last day as another one. On the 4th day reception called to move me into a suite due to the 2nd reservation. I talked to the Front Desk staff and offered that staying at the same room for the same rate was fine. The junior staff agreed as the room was available and started processing but then ran into a problem on their computer system. He asked his manager for help and he promptly rushed by, summarily waved his hand, completely ignored my presence, mumbled something like “it can’t be done,” and walked away. The junior staff was clearly embarrassed and apologized and said he'd ask another hotel manager to keep me in the same room. I asked for the manager’s name (Lloyd) and said that his behavior was rude, not professional, and not that of somebody in the hospitality business. Lloyd showed up after the room situation was resolved and apologized for his behavior. Frankly, nobody needs drama, disrespect, and being treated like a nobody. After all, I was a paying guest and a long time Marriott member!! New room was a copy of the old room except the drain was not clogged. Then the next day I noticed the bathroom bulb was dead. Called the Front Desk from room, but nobody would pick up. Within a span of 30 min I called several times but nobody would pick up, so I walked down to report it to the Front Desk. Problem was solved next day. And now the WiFi: could not find the WiFi code so later called the Front Desk but again nobody would pick up. Another in person trip down to the Front Desk and asked why they wouldn’t pick up. Answer: oh, we didn’t see the phone ring! During the entire stay the corridor on our floor always had a minimum of 3 room servi

In general, the hotel is a very comfortable place. The staffs are so nice and very helpful. The restaurant for the breakfast are also really good. And it is located in a very convenient location, you can very easy to take bus to Richmond or ealing board way to go to central london or the airport. My mum visit me in London. I booked a 2 bed’s room, but basically the room is only for her to stay. She lived there for 10 nights. The hotel guaranteed that they will do housekeeping every 7 days. For the last night I choose to stay with her. However, I accidentally found the bed is full of hairs. Some hairs are short, and some are long. Which should not belongs to my mum. It means the housekeepers have not change the bed sheet and those hairs are not belongs to my mum, because she stay in only 1 bed. But that bed with hairs is the other one. Clean and tidy for a bed is the basic requirement for an accommodation. That’s really disgusting and unacceptable for an apartment hotel. All in all, I would recommend other travelers to stay but the hotel should train staff to do the room cleaning well.

Just leaving Holiday Inn Sutton and have had a truly wonderful stay. This hotel was used as a base for exploring London and surrounding areas and can't recommend highly enough. Ok we're not talking 5 star luxury, but if you're looking for that common sense should tell you to book elsewhere. However if you're looking for CLEAN (so important) and comfort with EXCELLENT staff then this will be for you! Staff are honestly some of the best I've encountered (even in 5 star hotels) and I don't say that lightly. Restaurant, front desk, housekeeping, health club all an absolute credit to the hotel and brand. Thank you. Nothing was to much trouble and you made our stay really great. It's the morning and evening acknowledements and friendly vibe and all the little touches that really do go a long way. We'll be back and would highly recommend this hotel and if there's a way to reward staff on duty 27th-29th August 2022 please do :)

Although I reviewed this hotel back in June, I thought I would give an update on our last, and definitely final, visit to this hotel. In July we stayed at the Sheraton for one night and parked our car at the hotel for 3 weeks. After midnight, when we had gone to bed, we heard a high powered car being revved and raced around the car park. Yes, someone was using the car park as a race track, using the cars parked there as the edges of the track! Someone else was taking pictures on their mobile phone. We contacted reception, who sent out a security guard and another member of staff. They, however, obviously knew the people racing the car and had a good laugh and joke with them before returning to the hotel, leaving the racers still revving their car and taking photos. I took photos too (attached). My wife was incensed by this total lack of interest from the hotel, and stormed down to reception. One of the people who had gone out to the car was there, plus the duty manager looking rather sheepish. They apologised with a grin on their faces and seemed to think that it was totally acceptable to them that this was going on as the people racing the car were members of staff!!! An incredible attitude. And it was obvious from their reaction that this was not a first time occurrence. Realising that we weren't going to get anywhere with the totally useless members of staff, and as by now the racers had left, we decided to raise the problems with a senior member of staff the following day. A couple of the managers we spoke to on the following day were disgusted at what had happened the previous night. Unfortunately they had already handed in their resignation as they weren't happy with the way the hotel is being run. So decide if you're happy to leave your car at a hotel that condones its staff using the car park as a race track and what damage they could do to your car. Remember, any damage to your car is not the responsibility of the hotel, even if it's their own staff who have caused the damage! Please read the other reviews regarding cars being damaged at this Hotel. I posted a review on the Marriott website and received a very defensive response from the front desk duty manager. She apologised for the fact that staff were racing cars in the car park but didn't seem to really take it seriously. This experience, combined with the non-working air conditioning in the bedrooms, the tvs in the bedrooms that often don't work, the gaffer-taped tatty old carpeting in the hallways, the scruffy pool area that is hardly ever swept clean, the downgraded quality of the Club Lounge and the withdrawal of the Club concierge service seems to be indicative of a company seeking to justify changing the branding of this hotel to one of Marriotts budget brands. However, they're still charging 4 star prices for a hotel that now struggles to give one star service. Shame on you Marriott for ruining a formerly very good quality hotel. Lastly, I expect to receive a very bland re