Name: Nightcap at Keysborough Hotel
Address: Corrigan Rd &, Cheltenham Rd, Keysborough, Victoria, 3173, Australia, Corrigan Rd &, Cheltenham Rd, Overseas, Australia
Rating: 4

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Maybe some provide napkins, also clean up the spider webs. WiFi connection and speed is poor. Staffs are nice and polite. Decent for the price

Very clean, room was spacious and it has great aircon and bathroom facilities

The hotel is clean, comfortable, and provides good service. I will come to use the service next time and will invite friends to use the service here as well.

Place is ok , service average . I guess the price you pay is what you get . For a night stay it’s average .

社區附近的酒店，離開社區購物中心步行10分鐘，周圍風景很好，走走一會兒就到了，酒店相連的還有酒吧和吃牛排的。標準的motel設施，整理房間很快很整潔，沐浴露什麼的都有，牙刷一次性拖鞋自備，冰箱裏有牛奶很貼心。有免費停車位。

The hotel is near the community, 10 minutes walk from the community shopping center, the surrounding scenery is very good, and you can reach it after a short walk. There are also bars and steak restaurants connected to the hotel. Standard motel facilities, the room is cleaned quickly and tidy, shower gel and so on are provided, toothbrushes and disposable slippers are provided by yourself, and there is milk in the refrigerator, which is very considerate. There is free parking space.

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The room wasn't too bad, the beds were comfortable. The service was absolutely terrible!!! On arrival we went to reception and the guy that served us was rude and arrogant, No customer service skills at all!!! We went to our room and had to leave and go to an appointment, we returned and went to the bistro for dinner, to be told they were fully booked and we could eat in the sports bar. Looking around there were atleast 10 empty tables, we made our way into the sports bar and I walked straight back out, there was no way I was sitting in there with my family to eat a meal. I walked back into the bistro and asked if I could wait for a table, I was told with attitude from the staff that they would come and find us when a table become free, as we waited there was NOWAY this bistro was fully booked! There were empty tables everywhere. We waited half an hour and I walked in and sat at an empty table, a waitress came over and I said my son is hungry and we will be ordering dinner. We eventually had a meal with poor service!!! I will NEVER set foot back in this hotel again. The staff need some lessons in friendly customer service!!!!! 

Rooms were nice and modern. Everything was relatively clean and good value for money. However, I was a little disappointed because I had booked 2 rooms and when I booked they asked if I wanted the two rooms together. Which I did, but when we arrived one was upstairs and one was down and they claimed they were fully booked so couldn’t move either of us. But we checked in early in the day so definitely weren’t the last ones there, so I think this was just an oversight or laziness. Also the tap in the shower kept breaking off and half the lights in the room didn’t work.

The hotel is clean, comfortable, good service. I will come to use the service next time and will invite friends to use the service here as well.

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Discover 43 Nightcap at Keysborough Hotel reviews, rated 4 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Nightcap at Keysborough Hotel Reviews: 43 Verified Reviews Latest 2024 | Trip.com

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