Hotel67

We stayed at the Killarney Towers for 2 nights beginning on August 28, 2024, Room 145. The first night was fine but on the second night, we had just returned from dinner at around 8:30pm when the band in the hotel bar started playing. Holy Lord the commotion that followed! Our room was shaking, the drapes were swaying, the TV was bouncing and our beds were sliding around the room from the thunderous clamor from below our room. My wife and I could not concentrate to read, watch TV or even talk to one another. I called the front desk and was told that the band would be playing until 11:30. I asked if we could move to another room but was told they were completely full and there were no other rooms available. By 9:30PM, we had tried using ear plugs and a sound machine to drown out the sounds of “Rocky Top” among other tunes coming from below our room at ear splitting volume but there was no escape from that constant din. With my wife in tears, I went down to the lobby to see if there was anything they could do. The clerk called the manager who came down to talk to me in the lobby. By the way, the music was just as thunderously loud in the hotel lobby. I asked the manager if we could change rooms or if he could help us find another hotel. He said the hotel was full and so were all of the other hotels in town. In other words, tough luck. He did offer to buy me a drink. I declined the offer but I told him that I wanted a refund for the night’s stay. He said he would try to get them to turn down the bass. I left and went back to my Dungeon of Horror, room 145 at the Killarney Towers. The music and the loud bass finally ended at 11:30pm but by then we were both so aggravated by the situation that it was difficult to get any rest at all. We have never had a more miserable experience at a hotel than at the Killarney Towers in Killarney.

Awful experience. We were told 4 o clock check in. We arrived at 4 and asked to check in and they told us our room wasn’t ready yet. In my opinion if 4 o clock is check in time, the rooms should be ready for half 3. I think it’s an utter disgrace. An hour later still waiting for the room. I will not be back

Best hotel stay so far. Apart from the brilliant entertainment we had pre booked, this hotel exceeded our expectations. The delivery of a continental breakfast to our door was a fantastic touch! A birthday card and a box of chocolates for my husband were waiting for him in the room - I hadn’t asked for this so it was a lovely surprise. I had mentioned to the girl I booked with weeks before that it was my hubby’s birthday so I guess she made a note of that and arranged it. Such a thoughtful gesture. Also, we had arranged to meet up with my parents for their 50th wedding anniversary as they were staying nearby and the restaurant staff went above and beyond to make a big fuss of them that evening, it was so lovely and very much appreciated , they brought out the cake I had hidden with them earlier and then brought out a decorated plate of sweet treats afterwards too, fantastic surprise and it made Mum and Dad’s day to be fussed over. Every single staff member was helpful, pleasant and friendly. No matter how busy they were always efficient and polite. The food was amazing and the range of choices to eat or drink either in peace or a bustling environment was amazing. Our room was modern and yet so cosy, loved the rainfall shower. We were so impressed and delighted that we booked again before we even left for our own anniversary in August. Highly recommend this stay 😊