Hotels near New Life Church - SW Campus, Kern County

Hear is a copy of my email to the manager January 15, 2022 that has not been answered to date “With regards to our stay for one night on Friday, January 14, 2022. We have several concerns about your hotel. Upon check-in we saw on your doors that all patrons entering your establishment must wear masks in public areas. We immediately witnessed one couple who were returning to their room walk straight through the lobby to the elevator and up to and back from their third floor room maskless. Not one staff member asked or approached them to put on a mask. To continue on that I just went down at 830 to get a coffee and three young adults with one child exited the elevator with no masks in sight. It looked as if they had just checked in. This is the laxist hotel in the three we have stayed in on our trip. MASKS ARE MANDATORY IN PUBLIC PLACES your sign says. Secondly, we don’t understand why when occupancy rates are so low you put guests at the back of your property regardless of how the reservation is booked. We booked through Expedia (to redeem credit card points) but would gather if we booked through my IHG membership we would have received a better room facing the front of the property. At the very least a disclosure should be given that there will be train and loud horn blast noise during the night so guests can decide to change rooms then and there. A train went by at 1045 pm and again at 300 am. We may have heard it at the front but not to the same loudness as at the back. It was dreadful. Thirdly, at approximately 230am in the morning an obnoxious guest in a red pick-up truck started their vehicle and sat there for ten minutes blasting extremely loud music that woke us from our sleep. (This is the same vehicle that checked in around 600 pm and played the same loud music for all to hear while they unpacked and entered the building….)They then left and returned some 15 minutes later and the same thing….I called the front desk on both occasions to report but nobody picked up the call. Then at about 430 am the owners of the same vehicle kept unlocking and locking their vehicle with their fob for another annoying 10-15 minutes….This all occurred in YOUR parking lot. Where is your sense of responsibility you owe your guests? May I also suggest that your coffee station be made available 24/7 outside the breakfast area by the front desk. It wasn’t a COvID distancing friendly time. Too many people bunched around. For those who just want a coffee having to line up in the breakfast line and wait until the end to get coffee is wrong. This was the worst night’s sleep we have ever had in a hotel. We feel exhausted for our drive to Palm Springs and feel we wasted points on this uncomfortable experience. We await your reply. Room 330

Please bear in mind there is no food no breakfast no services of any kind as far as I can tell. Except for perhaps the gym and Business center maybe. If you want water they will charge you. And even though some places will claim that they have breakfast there is literally nothing. You can get a cheaper hotel with better services. Also the building was noisy it is lacking soundproofing. Also the staff is not wearing masks so if you consider masks a reasonable thing a business could do to make you feel like they're trying to keep you a little bit safer, this is not the place for you.

This review happen during CoVID (Feb 2022). My wife and I where visiting friends in Bakersfield. We spent one night. The hotel is located right off the freeway in an industrial area with other hotels located around it. The area around the hotel has a lot of fast food restaurants and some sit downs. But with that said we had a pleasant stay. The hotel was clean and the staff was friendly. The check in process was quick and easy. They have a little shop next to concierge where you can but chips, soda, and candy. The lobby was nice and the restaurant was open (Happy to see it was open). The room was nice, clean, and with plenty of room. For one night in Bakersfield it was perfect. We would stay here again.

I stayed at this hotel several times years ago when it was a different name and really liked the property. When I was back in the area I immediately looked it up and found different name/owner(?). Booked one night although I was going to be in the area several nights just to check it out first. I am passionate about great customer service and OMG walking in found world class customer service in April who was at the front desk. Friendly, welcoming, great personality and attitude and extremely helpful! I was already a fan of the hotel at that moment! Later in the evening I encountered another front desk person named Paul who was fantastic as well! Always helpful and smiling and a fun personality. If hotels could all clone these two employees they would have award winning customer service! The lobby is gorgeous and tranquil. It has been done in shades of beautiful soothing gray along with silver accent pieces. Seating areas are inviting and visually very nice. The room continues on with the same gray tones and made me just want to relax in there all day as it just sets the tone of serenity and calm. Extremely clean and well maintained and good sized (I had a king bed) The pool is a beautiful pool and super clean and sparkling and cabanas have been added since my last visit and a great touch. Grounds are well maintained and parking is easy. And as a note to my first night “test” stay, I am still here almost a week later!

Great ambience, from the design to the music, what a great atmosphere. Staff were attentive, polite and welcoming. The pillows, bedding and bed were comforting. Breakfast is great, loved the crispy potatoes with my breakfast and the bar is a great place to have a meal and a deal.

The overall environment of the hotel is good. There is a cookie at the check-in. The front desk staff is also very friendly. The hotel is very comfortable and the bed is large. The price is very high.

This the second time that I booked this hotel in my way back to home. Unfortunately this time the room didn’t have fridge although it was mentioned in the booking and one of the comforters had stain on it. The staff was great and friendly as before

This hotel is quiet! Except in the daytime when the families are enjoying the awesome pool!!! (Not a complaint btw) there are two separate buildings of rooms separated by a bridge running over mill creek. The office lady we got today was AMAZING!!!

Clean, and saw that maid seemed to be cleaning the bathroom of a nearby room thoroughly. Employees were friendly. Doors close very loudly so people nearby and down the hall might wake you up. Very low water pressure at sink faucet, hard to rinse hands. I used the bathtub faucet sometimes. Toilet was very poor design, difficult for a guy to keep his junk out of water. Had to walk through clouds of smoke to get in as they let people smoke right in front of main entrance. Hot breakfast was mediocre. 4 items each day, some differed. Scrambled eggs were very good, potatoes OK, tater tots not crisp or hot, sausage good, bacon very fatty and undercooked and not hot, waffles were empty most of the time both mornings. Uncooked options were reasonable. Decent view from room.