Aston Pluit Hotel & Residence Reviews

Response from Property: Thank you for your detailed review. We are delighted to hear that you found the room super spacious and that the breakfast met your expectations. It's great to know you enjoyed the variety of Indonesian food during Eid Fitr. We're also pleased that you appreciated our pool, gym, and other facilities.We look forward to welcoming you back for your next family or friends' staycation. If you have any further suggestions or feedback, please feel free to let us know. We are always committed to improving our services to provide an even better experience for our guests.Thank you again for your feedback.

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for your unpleasant experience during breakfast and the noise disturbance at midnight.Regarding breakfast, we will review your comments with our culinary team to ensure improvements in both quality and variety to better meet our guests' expectations.For the noise issue, we regret the inconvenience caused by external factors. We are exploring additional measures, such as soundproofing or alternative room placements, to minimize the impact of traffic noise on our guests' comfort.Your feedback is invaluable to us as we continuously strive to enhance our services. Should you choose to stay with us again, we would love the opportunity to provide you with a more pleasant experience.Warm regards,Muhammad KholidFront Office Manager

Response from Property: Thank you for your review. We are delighted to hear that you find our place a good place to stay. Providing a comfortable and pleasant living experience for our residents is our top priority.If you have any further suggestions or feedback, please feel free to let us know. We are always committed to improving our service quality to ensure a better experience for you and all our residents.Thank you again for your feedback.

Response from Property: Thank you for highlighting the convenience of our hotel's location. We're pleased to hear that you found it easy to access Muara Karang and the surrounding area, and that you appreciated being close to food courts. We strive to provide a convenient and comfortable stay for our guests. If you have any other feedback or need assistance with anything else, please let us know.

Response from Property: Thank you for your feedback. We're pleased to hear that you found the room clean, and that the service was good. We're also glad you enjoyed the nice food quality and variety.Maintaining cleanliness, providing excellent service, and offering a variety of high-quality food options are among our top priorities.If you have any further suggestions or feedback, please feel free to let us know. We are committed to continually improving our services to ensure that every guest has a pleasant and satisfying stay.Thanks again for your review.

Response from Property: Thank you for your review! We are pleased to hear that you enjoyed our breakfast and found the room satisfactory. We're glad our location near the shopping mall and accessibility via Grab added to your convenience. We look forward to welcoming you back soon.

Response from Property: Thank you for your feedback. We are pleased to hear that you were satisfied with our service, but we apologize for the issues you experienced with your room, especially given that you booked a suite. We take your comments seriously and will address these concerns promptly to improve our guest experience. We hope to have the opportunity to serve you better in the future.SincerelyMuhammad KholidFront Office Manager