I was in Germany for a meeting and stayed here last night before I fly back home today. It's an airport hotel with a shuttle (more on that below). We arrived back in Frankfurt via the train and made our way to the hotel shuttle pickup in front of Terminal 1B. The sign that lists the hotels that pick up there make not mention of the Vienna house. After a little while, I call the hotel to make sure this is where we are supposed to pick up the shuttle. After 5 calls, the desk picks up and we determine that this is where we are supposed to be. We get to the hotel and go to check in. There are three people/groups trying to check in, and it's not going well. It took us 20 minutes to check in for our reserved hotel room, which is hard to understand. I ask what time we should catch the shuttle in the morning if we want to bet at the airport at 8:30 and the desk clerk just points to a sign on the desk with the shuttle times. We get to our room, which is standing open(?). The queen bed isn't made and has two twin duvets sitting folded on the bed. Okay, I guess this is a DIY project. We go into the bathroom (and I have attached pictures), which clearly has been recently remodeled. The only towel rack is IN the shower. The rest of the towels are sitting on the sink. There's no place to hang our toiletry bag and no place to set toiletries on the sink. The shower is less than 2 feet deep, so when you are showering, there is no way to shower without literally standing in the shower curtain, water getting all over the bathroom (okay, their problem, not mine). Though lacking air conditioning, the room was clean. At this point the hotel would get 3 stars; I'm being generous. We check out and head out to catch the shuttle. The driver eventually pulls up and asks for our ticket (?!?). We explain that last night we just showed our reservation. He says no, we have to have a ticket. We run the hundred yards+ back to the hotel (no the shuttle doesn't pick up in front of the hotel) and to the desk. I tell the them that the driver is demanding a ticket, which until that point no one mentioned. I was told I have to pay for tickets on the shuttle, at which point I say that the reservation that I have says it comes with a free shuttle to the airport. The person at the desk says, no the shuttle from the airport is free, but you have to pay for the shuttle to the airport. I'm not buying this and say no one has mentioned this before, at which point she hands me two tickets to get on the shuttle and I run back and jump on the overpacked shuttle to get to the airport. I have extensively travelled both personally and professionally over the years and this is far and a away the biggest shakedown attempt I have ever experienced. I definitely did not expect it at an airport hotel in Frankfurt owned by Wyndham.
Excellent
150 Reviews