Allen825204
July 19, 2024
Business room, check-in after 18:00 in the evening is arranged in 201. It is a bit noisy next to the driveway entrance (you can hear the sound of cars coming in and out and people talking on the first floor). After going out for dinner and returning to the hotel room, I went to the toilet and found a small cockroach crawling in the bathroom. Later, I discovered that there were dead cockroaches on the floor of the room and outside the refrigerator. What was even more exaggerated was that there were a bunch of cockroaches on the wall when the floor-to-ceiling curtains were opened. I immediately called the front desk to inform me of the room change. The service staff was very polite and kind, and immediately helped me change the room and sent me there. A small box of toiletries and a small pack of wet wipes. Although the service staff kept apologizing, I understand, but the sanitation of the room really needs to be greatly improved!
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