Kandy Hotels with Airport pickup service

The hotel itself and its facilities are fantastic. The rooms are nice and the food is absolutely superb. Unfortunately the service in the restaurant was really poor, which made this stay absolutely unpleasant. We were given dirty table cloths (and they didn’t want to replace it after asking for it), our table was given to someone else while we were at the buffet, we had to order drinks several times until finally served, we were given the bill to sign while still eating the main dish (not even dessert) and actually wanted to order more drinks, after being seated, we had to wait min 10 min to place orders for drinks or get silverware etc. From a 5* hotel we definitely expected something better. This is the only hotel during our trip, where we experienced bad service. which is a pity, as otherwise the hotel is really nice. We would not book it again.

The room was clean and comfortable. Sitting in the lobby and around the swimming pool is very comfortable, you can be in a daze all day long! The surrounding environment is very good. There is a lake next to the hotel and a small hill opposite. Wake up in the morning and listen to the birds singing, by the way, there are many crows here😄

When I opened the room, there was a musty smell. Since it was a view room with a curtain wall on the exterior, the windows could not be opened. The air conditioner had to be turned on at full power for half an hour before the musty smell gradually dissipated. The location is not far from the top of the mountain, far away from Kandy Lake, and the lake cannot be seen from the rooftop observation deck. The facilities are okay, the service attitude is okay, and the food tastes great. Overall not recommended.

We popped into the cafe on the ground floor here for tea after a stroll along the lake. Having stayed a few years ago we knew the hotel. We ordered tea and asked to see the menu which was given to us by the new chef. I had nasi goreng and my wife seafood noodles. The food was absolutely excellent, cooked to perfection. A real find this for the very enjoyable food and definitely recommended! Service was also warm and friendly.

I really enjoyed this hotel. It is directly across the street from the Sacred Tooth Temple. In front of it is a beautiful lake. It's great for a walk. The hotel itself is very cool because of the antique charm. I have never seen anything like it. It is a unique experience if you're looking for obe.

The reserved room bedroom has a loft that can sleep 3-4 people. The public areas and rooms are well decorated and maintained. The location is not far from the city center, but close to the road and railway. It is noisy at other times except at night. The hot water switch was hidden in the closet and was not turned on when checking in. There were no additional instructions. The front desk got off work at 10pm and could not be contacted, so I had to take a cold shower. There was a small gecko in the bathtub. Except for the soup, dinner was pretty unpalatable. The two types of fish I ordered were overcooked, dry, bitter, and maybe burnt. When I first checked in at 2 pm, I wanted to have laundry delivered to me. I was told that if I picked it up before departure the next morning, there would be an additional fee. However, I checked into another hotel of the same brand the day before and had laundry delivered at 10 pm the next morning before checking out. Washing, drying and ironing are done for free. What’s also strange is that the front desk helps you fill out the satisfaction survey feedback when leaving the store and asks you to sign it, while the previous one asked you to fill it out realistically. When you see the high score, you are also asked to provide suggestions for improvement. The difference in service awareness is evident.

Title: A Tranquil Oasis in the Heart of Sri Lanka - Amaya Hill Hotel Rating: ⭐⭐⭐⭐⭐ From the moment I set foot in the enchanting Amaya Hill Hotel in Sri Lanka, I was transported to a realm of unparalleled luxury and serenity. Nestled amidst the lush greenery of the Kandy hills, this hidden gem offers an experience that is nothing short of magical. The first thing that caught my eye was the breathtaking panoramic view of the surrounding mountains and valleys. The hotel's strategic location provides guests with an uninterrupted vista of nature's beauty, creating a sense of peace and tranquility that is hard to find elsewhere. The sight alone is worth the visit. Amaya Hill Hotel effortlessly combines modern elegance with traditional charm. The architecture is a blend of contemporary design and Sri Lankan aesthetics, creating a harmonious atmosphere that resonates throughout the property. The attention to detail is impeccable, from the intricately designed lobby to the thoughtfully decorated rooms. Speaking of rooms, the accommodations at Amaya Hill are nothing short of luxurious. Spacious, well-appointed, and equipped with all the amenities one could desire, the rooms offer a perfect sanctuary for relaxation. The comfortable beds ensure a restful night's sleep, and waking up to the breathtaking sunrise from the large windows is a treat in itself. The hotel's culinary offerings are a true delight for the senses. The restaurants showcase the best of Sri Lankan and international cuisine, prepared with precision and passion. Each dish is a culinary masterpiece, and the attentive staff adds to the overall dining experience. Don't miss the opportunity to enjoy a romantic dinner under the stars at one of the outdoor dining venues – an experience that will linger in your memory. One of the standout features of Amaya Hill Hotel is its commitment to wellness and rejuvenation. The spa facilities are world-class, offering a range of treatments that blend ancient healing practices with modern techniques. A dip in the infinity pool, surrounded by the serene landscape, is a perfect way to unwind and soak in the beauty of nature. The attentive and courteous staff at Amaya Hill Hotel deserves special mention. Their genuine warmth and eagerness to make every guest feel at home truly set this establishment apart. The level of service is exemplary, making it clear that the staff is dedicated to ensuring a memorable stay for every guest. In conclusion, Amaya Hill Hotel in Sri Lanka is a true haven for those seeking a blend of luxury, natural beauty, and genuine hospitality. Whether you're a solo traveler, a couple looking for a romantic getaway, or a family in search of a peaceful retreat, Amaya Hill Hotel is an absolute treasure waiting to be discovered. My stay was nothing short of magical, and I eagerly look forward to returning to this paradise in the hills.

Facilities: Not bad Hygiene: clean Environment: very quiet Service: Very attentive. The only bad thing is that they do not have 24-hour front desk service. If you book late at night, it is easy to find someone, and you can’t get through when you call.

The hotel is built on the hillside, and Kandy Lake is across the hill. The Temple of the Tooth Relic is within walking distance. The location is good, the buffet breakfast and dinner are rich in variety, but the disadvantage is that the WiFi signal is too poor

The hotel is actually a family hotel, not far from the city, but on the mountain. The hotel room is large and clean, with a large balcony, the bed is very comfortable, and the bathroom is very good. The only problem is that there is no dry and wet separation. The breakfast at the hotel is quite satisfactory, with fruit, bread, jam and butter. There are many choices for dinner and the taste is also good. The most noteworthy thing is the service. Both the boss and the employees are very enthusiastic and always smile.