Hotels near Park Royal, Kampala

Having had alight meal, we were ready to go, requested for the bill, after the bill was brought, we requested to confirm which type of payment to make. We were advised that we could pay by credit card, cash or mobile money. We requested to make payment using mobile money and they accepted. The payment number was confirmed and the name of the recipient. It was then that we initiated payment to the said number and payment was made in direct transfer and the waiter was witness to this. Despite having completed the payment with a payment confirmation, we were denied exit with reasons that payment hadn't been received. Gates were forcefully locked by untrained junior staff an act which got us terrified. We spoke to Chinese management who pretended not to know about the Ugandan mobile money payment systems. They started being abusive inclusive of their junior staff. But the payment was clearly showing cash had been transferred to a *MIN FANG*. This happened on 7th March 2020, Saturday evening at around 11:30pm. We believe this was a trick to try get us to make additional payment. It's not until we mentioned that we would put this incident on trip advisor that they opened the gates. It was a terrible experience after a good meal. Be aware of such tricks.

Yesterday 9th I visited my favourite restaurant again with my friend n we wea attended to by Victoria who suggested we should try ur buffet this time and guess what I love every bite,thanks to d management and staffs as well coz whenever I crave for great service I look no further than four points

There were many other hotels we could have chosen to stay in Kampala but having had such a great experience 4 months ago, we decided to return to the Protea Hotel by Marriott in Kampala. Joan and Charlotte were very good at checking us in quickly. Thank you so much as we were very tired having travelled nearly 20 hours by plane! Maurice, Noah and Rehema were excellent with their customer service by ensuring my mother and I had everything needed for a nice evening. Our room did not have a mini fridge so Maurice suggested he will go and check for a spare one. Maurice brought us one, given the fact that the hotel was almost full. Noah, thank you for all your help in making the tasks I needed completing easier and quick. Maurice, Noah and Rehema thank you for your great hospitality. You were all so kind. Jasper, Sampson and Issac looked after us when we were having diner in our room and made sure we had what we needed by being so quick with their service. They had to run to the kitchen back and forth and were very efficient although they were all very busy that night. In the morning, the breakfast buffet was great with a big variety of food choices. The chef on the night duty made some Poha upon our request, thank you for doing that for us. The Poha was delicious and so were the Indian pakoras. Chef Godfrey made beautiful omelettes as we wanted and went beyond his time to fulfil my mother's need with the chillies. Derrick made us teas the way we liked and the teas were perfect. Cissy and Aisha thank you for your kindness and service. Sharon it was lovely to see you and wish you all the best. The buffet was a mixture of continental and cooked breakfast with a couple of ”chef's speciality of the day” which were delicious! Well worth the money. Samuel, thank you for your speedy checkout and your advice. Thank you all again for your kindness and making another stay wonderful. We will miss you all but promise to return again in the near future. Each one of you have contributed to another great stay and made it even more special, you were all very friendly, courteous and very accommodating. The quality of each of you was very impressive. With regards to the hotel, it was great to see some improvements to the room. The bed was very comfortable it felt like sleeping on a cloud :) The room was very clean, spacious and the new decor was superb. However the shower gel needs to be changed back to the old style one as the new gel is so runny like water and not soapy at all! Also, the WiFi was a bit slow this time and got cut a few times. Still giving 5 out of 5 stars as each member of the staff were amazing and professional with their duties. Can not wait to see the refurbished version of the hotel in months to come :)

The staff were helpful from the moment I booked, answering many questions and making changes to my booking easily. My airport transfer was arranged by the hotel for my 2am arrival and was a safe ride to the hotel. The suite was really spacious with a great shower, a small kitchenette, iron and iron board all supplied. The restaurant on the top floor has a roof top terrace with a magnificent view over the city and was a highlight of each morning and evening. Breakfast was substantial and varied each day.

The price is expensive. For such a big hotel, I asked the front desk to borrow an Apple mobile phone charging cable and said no. The front desk will keep urging me to check out at 2 pm. The hotel's breakfast is also very average. The overall environmental service is comparable to that of Kenya next door. It's a big difference, not as expected, price and service are not equal

The hotel facilities and hardware are great! The breakfast is also very rich! Cons: The balcony of the room is open, it feels unsafe to sleep at night! The most important thing is that the downstairs bar & activities are too loud at night, it's like sleeping on the stereo. Will not live again next time! The music is extremely loud in the evening till the midnight. Cannot sleep. I will never stay in this hotel.

It was a great stay Thanks infinity

From the security to the front desk staff and other staff at large. They were super helpful. I would say like a hive mind all up to one task and that’s to assist and make one feel at home. I don’t remember all names but the housekeeping team was super clean. Grace at the restaurant was just amazing.Definitely coming back !!!!