Guest User
June 20, 2022
When we arrived at your hotel on June 15, 2022, we paid for both single rooms in full for 2 days directly at the reception. One day after we left, I received information that another payment had been debited from my credit card by your hotel. I immediately complained about this by email. The invoice that was then created on June 17, 2022 doubled the room prices. An agreement has not yet been possible. I then tried to get the invoice from June 15, 2022 retrospectively to prove that we had paid in full. But unfortunately the reception was unable to do this. I have never had a problem with payments for hotels on our travels across Europe and everything has worked smoothly in Sweden so far. But the fact that money was debited from me afterwards, without asking and without my authorization, is inexcusable.
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