Hotels near J & M Jewelers, Inc., Joliet

We booked this hotel for our wedding. We stayed for 2 nights, our rehearsal and our wedding night. Both nights we got in quite late so when there was an issue with the room, we decided to just deal with it rather than attempt to remedy it. Our first night, there was about a 2” cockroach on the floor of the bathroom. The sheets were musky, the pillowcases felt crunchy (I wish I was kidding) and overall, the room was less clean than you'd want. On the second day we asked the hotel to clean the room and provide new sheets/towels for us so when we returned everything would be cleaned. We came back to the room around 2am and the room was not cleaned, no clean sheets or towels to be found. At checkout I was asked how the room was, we said it was a bad experience and we will not be returning. The receptionist did not ask ”What happened?” or ”What can we do to make it right?” Instead, he said nothing, and we went on with our day. To put it in other words, this place has no business running a hotel and I would never stay here, nor recommend this hotel to anyone. Bonus: Their ****** is not worth it either, I would go elsewhere if you're planning to stop by for that purpose.

Dirty, old run down hotel. Looks like a hotel from the 70's that was refurbished (?) some time ago and never maintained. Not connected to the ****** - you have to walk across a parking lot, down a sidewalk, across the ****** parking lot and into the Hollywood ******. Then you have a long walk into the actual ******. They do not tell you that on their website. I should have walked out when I first arrived - the mats were filthy at the front door. When I was standing at the check in desk, three people were in an adjoining room looking at a computer screen, two of the three looked up and saw me and let me stand there for 3-5 minutes before one of them got up and asked if I needed something. They were dressed in blue tee shirts, jeans and tennis shoes - not professional looking at all. I should have walked out again at this point - but I didn't. The front desk did not provide me with the first floor handicap accessible room that I reserved several days earlier. I arrived at 1 PM and the front desk manager said I could check in and come back at 3 PM or so to pick up my key. When I returned, they provided me with a second floor room. When I brought it to their attention that I had reserved a first floor handicap accessible room, they were very flippant and said ”I asked you when you checked in if you wanted two queen or a king size bed and you did not tell me you needed handicap”. I asked if they could see my reservation in their computer system - yes they could but because I did not tell them to their face that I needed a handicap accessible room (even though my reservation stated it), they gave the room(s) to others. There was no attempt to make it right or apology by the front desk manager - they were very flippant and rude. We ended up in a room on the second floor. Elevator door only opened part way and in order for the door to close, you had to jump up and down. The halls were dirty - looked like they had not vacuumed in several days. When we attempted to use our keys, only one worked. Went back to the front desk and they acted as though you were bothering them to get the key programed. Air conditioning in the room was not adequate - had temperature set to 68 and it blew hot air. Water temp in shower was warm at best. ”Hot breakfast” consisted of eggs and bacon, cold cereal, toast, juice, coffee, shriveled apples and the yogurt was gone and they did not have any more. They did have Quaker Oats, however, no microwave to cook them. When I inquired, they told me to use the microwave in my room. Needless to say, we did not eat there. Don't waste your money - stay at a hotel off site - probably cheaper, cleaner and nicer people.

Overall good experience. Overnight for business. Located in decent area. Staff were very friendly and welcoming. We stayed in a ground floor room facing the parking lot - away from interstate. Room was clean and quiet. We did notice a stain on our secondary blanket after it was turned back. It was small and dark - looked like a dried blood stain. We removed the blanket and inspected the rest of the bed and it was very clean. In the early a.m. We experienced a brief but horrible sewer smell coming from our bathroom. But no other issues. In room coffee pack sucks - pretty horrible tasting. Bring your own if you can.

I stayed at the property before Christmas and I never stayed at a property where the GM has been so visable during our stay. I stayed 5 nights at the hotel and I saw him every morning talking to any guest in the breakfast area and I spoke with him all 5 days and always remembered what I told him from the previous day. The staff is a reflection of his leadership and I wish I could steal him to my company because I can see firsthand how much he cares about the property and his employees. The desk associate I checked in and out with was very friendly even during her explanation on COVID restrictions at the hotel. Even though this property is following restrictions, the staff seems to go out of their way to please their guests. A better place to stay than a full Marriott hotel where you are just a name on a screen to them.

Hotel Management decided the best time to test the Fire Alarm would be before 8am. So, it went off twice before 8am and then continuously from 8:05am to 8:25 am. After contacting the front desk to confirm that it was 'just a test' and not a real emergency, I was told that the company hired to perform the test didn't know how to turn off the alarm. So, what would be your confidence that Hotel Management would be able to protect guests during a real emergency? Never again.

Trip Advisor doesn't usually let me down, but our experience here was nowhere near a 4 star rating. Check in was easy enough, but went downhill from there. Stairwell upon heading up to the room are dirty and in need of refresh. Our first room smelled like it just walked out of a 4/20 convention. 2nd room was better, but noisy A/C, curtains had paint or caulking wiped on them. The shower faucet just spun around in circles, so no idea where hot or cold might be. No product in the shower dispensers. Hotel breakfast was poor as well, with the one thing that looked decent - the pancake machine - not working. Bananas were well past their expiration date. Granny smith apple was delicious. This sounds like one ”of those reviews” - nitpicky, etc. - but I have a high tolerance for little indiscretions and rarely give poor reviews - but this place deserves it.

Let’s start with what I liked: the room, and hotel in general, was clean, peace and quiet at night, good value for money, good choice of breakfast daily & friendly staff. Our room also had a desk, microwave, minibar, hair dryer; complimentary shampoo, conditioner and soap; housekeeping every 2 days. What I didn’t like: There are no shelves in the bathroom so I’m constantly coming out of the bathroom to get what I’ve forgotten to take with me. The only available space is the towel rack and the toilet tank lid. The towel rack is right above the toilet bowl so you HAVE to close the toilet cover whenever you flush and then when you open it you got to make sure your towel doesn’t touch the toilet cover! I hope the management looks into moving the towel rack and installing shelves since the bathroom is quite spacious without the sink and any shelves inside to take up space. Check in was a breeze even though we arrived quite late at night. We had to cut our trip to Illinois short as well but there was no fuss or penalties for that and we really appreciate it. If you’re looking at several properties in the Joliet/Plainfield area, I would recommend you to stay here!

Very pleasant surprise! Our son and daughter-in-law, previous tenants in the West Loop of Chicago, purchased a house in Plainfield, IL in the fall. We were sad to leave our West Loop Homewood Suites/Hampton Inn property just off West Randolph Street, but understood the young couple's need for a house in the suburbs with a baby on the way. The Home2 Suites was a well-managed property. Breakfast was superior to the typical Hampton Inn, but not quite Homewood Suites level. The staff was amazing, and the location was great for us; less than 5 miles to the new house. My spouse liked the fitness center as did our older son, a hardcore fitness person and his wife, a triathlon competitor. If a property can, please those 2, the fitness center is in great shape. There are many restaurants in the near vicinity. Due to the property's location on the edge of a local mall , there is not much street noise at night. Quite a change from a near West Loop location with constant ”road races”, sirens and train noises throughout the night. We will miss the West Randolph Street restaurants. We will not miss the noise, the increasing number of ”unhoused people” and security issues.

Health services are very good

Stayed here for a night. Our room was clean and comfortable as one would expect from this chain. The standout item for me was the rubber duck in the bathroom. I thought it was very odd and cute at the same time. I asked the staff about and they said they found that so many people feel joy out of it. In short the real standout is the staff here. Very friendly and they really wanted to make people's day. The rubber ducks are just the symbol for it. Would stay here again and I highly recommend it.