Guest User
October 5, 2024
The overall response of the service staff was slow. When I made an appointment for airport pick-up service, I told him that my friend and I would share two rooms with 6 people together. He said that the room types we reserved were different and we needed to reserve a car separately. He was speechless and then sent him a message to make separate reservations. , then my friend’s driver contacted me very early and made an appointment where to wait for pick up. No driver contacted me here. I asked the hotel and told me that a driver would contact me. As a result, no one contacted me even after I took out my luggage for a long time. I contacted the hotel again and said that the driver was stuck on the road, and the traffic was blocked at 12 o'clock in the middle of the night. Who are you kidding? The hotel is not even ten minutes away from the airport. Originally, it was because the hotel was close to the airport and the flight was late. I wanted to rest early, but it ended up... In the end, it took more time, it was raining, and I had children with me, so I ended up going back in a car with a friend. When I arrived at the hotel, I was asked to give two sets of toiletries for children. The first time I was given two sets of toothbrushes, I told her that there were slippers, and then I was given another set of slippers. I said that there were two children, and then I was given another set of slippers. Alas, the overall feeling is that the service staff are not attentive. The facilities are relatively new, the sanitation is good, and the price-performance ratio is good. It is also an option for a temporary oversleep.
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