Extended Stay America Suites - Jacksonville - Baymeadows Reviews

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This hotel was horrible. Room was disgusting and had not been cleaned. Staff refused to change the room so we left and booked a different hotel. This hotel refused refunding my money despite the fact that we did not stay there. Staff did not know what they were doing and stated “I only know how to make keys.”

Booked this property because I knew that I would be arriving in the middle of the night and needed a room for a few hours. Claimed to have a 24/7 front desk, but was charged $15 for a late arrival. Called ahead to confirm late arrival and when I arrived at 2am, was told they couldn’t give me a room. Stole my money and told me tough sh*t when I complained that I had no where to go. Booked at another hotel for full price since I had no options.

It was really disgusting. We were only planning on being there for a couple hours as we had an early morning flight, so we toughed it out but not a place for people traveling.

$100 deposit for incidentals in which they have on hold but when you check out they run the charge and tell you the will redund it witjin 5 business days. They should not run the hold as a charge ans redund it, thats essentially stealing your money and deciding when to give it back. The rooms are old, dirty, the floor had water leaked from the sink. The floors were sticky, the toilet did not flush, hair in the sink, all the cabinets have ware and obvious water damage as they are peeling, the sprinkler for the fire alarm was covered with a plastic bag... need i go on? It was horrible and i want my $100 incidental back not stolen from me!

seteria wingard was awesome very kind and sweet.met my needs 100% made sure me and my family had a good stay i enjoy my time at this hotel once again ms. seteria had the best customer service!!! she would be the reason i choose this hotel again

The hallway and stairwells were littered and dirty. The dogs were loud and incessant and water was not remotely hot (might not even melt butter). The toilet was clogged and required multiple plunger maneuvers with every flush. This is not a hotel for travelers with any experience or qualms. It seemed to work well for locals who may have been homeless, and we laud that!. We will not stay in an Extended Stay again as the quality of the properties has almost hit the bottom compared to years back when the brand was a ready choice for us when on trips requring a kitchen or a few days stay.

I had ******* book me 3 rooms. I get there and they only had 2 room booked for me. But then the clerk said oh I don’t think they are clean!!! He said do you want to walk with me and we will see if they are cleaned. Went up and Bothe where dirty so he says I have no rooms for you. So after 2 hrs calling ******* one girl put me on hold then hung up on me. So eventually we had to go to another place to get a room. Will never use ******* again. They told me 3 rooms were booked only had two rooms booked. Very very bad experience from both parties. Never again with ******* or comfort suits. Terrible service on both ends !!!!!!

They cancel my reservation because they oversold the hotel capacity. They left us without a reservation despite having made it in advance and with a reservation code

Sofa bed was extremely dirty with no sheets. The sink in the bathroom was leaking underneath. We got moved to a different room and the sofa bed was also very dirty and the staff was never at the front desk. We had to call them through a phone in the vestibule and sometimes wouldn’t even answer after like 5 tries. It was overall a bad experience and would not recommend this stay to anyone.

The room was dirty and had roaches i spent $30 on cleanin products to clean the room and the staff was nowhere to be found when i went to the front desk.

This place was filthy and still had evidence of the last person that stayed in the room. The only reason we didn’t leave is bc we had two toddlers that was over the road trip.

The location, it’s close to the beach, shopping, food stores. The staff was friendly.

The night we checked in there was no one at the desk. The buzzer did not work. Another guest had to let me in. Checkin was fine. The room smelled like smoke and there were some bugs. The next day none of our keys worked. And again no one was at the desk to let us in. I had to dial 0 on the phone and someone finally answered but never showed up. Another guest let me in. The next evenin when we arrived it smelled like someone was smoking in our room it was so bad. Also we asked for a late check out and she said we could check out at noon the next day. At 11 am in check out day a very mean lady knocked on the door and insisted that we leave even though we were told we could stay until noon. I was very disappointed in this location and I’m not particularly picky. From walking around the room our feet were black with dirt. I do not recommend this location.