Hotel Rio

Nice and clean the staff are very friendly Very good for the price Thank you

I've made a reservation on ***********. The room's payment conditions were very clear "no prepayment required.. Payment on arrival".. And this was very well mentioned in my voucher. Few fays before the stay, I've called the hotel to restate a late check-in and they told me that it was ok. Bad Surprise: on arrival, we were told that the hotel was full.. We couldn't understand how comes that our room isn't available for us.. On *********** website I was still seeing "confirmed" on my voucher.. We've been trying to understand what was the problem but it was difficult to communicate with the staff since they don't speak/understand English well enough.. moreover they were far from being friendly.. Anyways, we've finally been told that they didn't take account of our reservation because we haven't paid in advance!!?? 😮.. Really ?? Then what does "no prepayment required" on our voucher means ?? What does "payment on arrival" means??!!🤔 I've then immediately called the emergency phone number of ***********.. They confirmed that it's not my fault t all and that it's the hotel which hasn't respected the conditions.. The hotel canceled my reservation without even sending a message or making a notification.. The staff of *********** was really helping and professional.. They have suggested me alternatives nearby.. And finally we've changed to a much better hotel (Best Garden).. But since the new hotel was available only from 1pm, we had to spend the night at this Rio hotel in a "room" in the basement!!! A minuscule dirty room, with no windows, no air conditioning, and with a horrible moisture smell 🤢.. .. But we haven't any other choice, you can imagine the situation of a couple (already exhausted with a long day travel) and left on the street with their luggage at 2am.. 😕.. We refused to spend the night in the basement.. After arguing and having them understand that it was THEIR fault not ours, the "UNfriendly" staff cleaned up an upstairs room for us (haven't they told us that the hotel was overbooked at the beginning?! So we don't know where has this room shown up from..🤔 Magic maybe..😏.. ).. Anyways, we spent the rest of the night there.. The room wasn't clean and so is the hotel in general.... We couldn't sleep because of noise and feeling uncomfortable with cleanliness.. So in the morning, as soon as we've finished our elementary and not tasty breakfast, we've paid them the tariff for the night spent event hough the hotel doesn't deserve one single penny. I'm a regular traveller.. I've been in several hotels in many different countries (among them Turkey too), but this is the first time that something like that happenes to me.. Such a bad experience.. This so-called "hotel" Rio is not professional at all, it doesn't comply with its own conditions mentioned on the voucher, it doesn't respect client, its staff is unfriendly with people.. It's a big scam that doesn't even deserve one single star.. So my advice for travellers, run away, don't make