Casa Victoria Suites

We arrive at the hotel and since the room is not ready, we change and shower in the changing rooms by the pool. They are very dirty and neglected, just like the common areas. When they give us the room we see: - hair on the sheets and pillowcases - shower with remains of gel and shampoo and water from the previous guests, not cleaned - humidity on the walls - it has not been swept as there is dirt all over the room room - dirty dishes - holes in the walls where you can see the cables - paint stains - black and red stains on the sheets and pillows - white stains on the sofa and armchairs - toilet flush button disengaged - power went out in the bathroom - ants in the bed - sink not cleaned, remains of drops When we complained at the reception (around 7:00 p.m.) the girl tells us that there is no one to clean and there is no other room to move into, the only thing I can do is to ask for a new set of sheets and change the sheets myself. A 4* should have bar service, lifeguard, 24-hour reception and a maid on duty. It has nothing. Don't be fooled. We were talking to another guest and he was in the same situation as us. Also if you do not have a vehicle, it is impossible. Far and bad road on the way up to the hotel.

4 night stay, great location on the west coast. A spacious terrace with a lovely view! For the rest, unfortunately no maintenance in the rooms, a strong smell of humidity impossible to get past. Dirty towels and damp dark rooms that we forcibly sealed off. Non-existent welcome, an almost ghost hotel during this stay. Too bad because great potential

We stayed 4 nights in one of the suites in block A (theoretically the most beautiful room in the structure). From the booking photos it seemed that the accommodation was very nice and welcoming but unfortunately this was not the case. The POSITIVE aspects are certainly the view and proximity to the most beautiful beaches on the island. Unfortunately for the rest we can only list NEGATIVE aspects: -cleaning done every two days, inconceivable for a structure that sees itself as 4 stars -kitchen with practically no crockery, we only found a couple of dirty saucepans and a few plates -bathroom with broken, unsafe shower glass, mold on the walls and sewage smell - the fixtures do not close properly and the safe is detached from the wardrobe - the outdoor spaces are completely abandoned and in the evening the street lighting is almost absent. Unfortunately the first evening after having parked the car we were chased by two stray dogs that wandered around the structure, after which all the returns of the following evenings were rather risky -terrace with semi-destroyed furniture and umbrellas with dirty and stained cushions -breakfast bad payment, bar counter invaded by personal belongings of the staff Too bad, the structure would have great potential given the strategic position and the view but the BAD management makes it a dilapidated and unsafe structure

A shame of a place. We arrived on Friday night, December 3 and it had no heating, very cold. On Saturday when we returned at night we realized that the heating was not working. Horrible cold night, being at the top of the mountain, without blinds and very old sliding windows, it was like being on the street. On Sunday I went to the reception and they agreed to send the maintenance man. When we arrived at night, the heating was still not working and instead of looking for a solution, changing our room or even calling us, they left us a heater for 50 square meters. We are outraged, the 4 stars or the word Suites makes me laugh, it seems that anything goes, that as long as you pay and they know you're not coming back, it doesn't matter to them. I hope Booking does something and is not complicit in this scam. The rooms smell bad, the bathrooms old, impossible to sleep with the noise of the wind in the windows. What a waste of money!!!!!