Casa Cook El Gouna

Casa Cook El Gouna Reviews

Casa Cook El Gouna

CMF9+93, Kite center, street, Hurghada 2, Hurghada, Red Sea Governorate, 84513, EgyptView Hotel Details
Casa Cook El Gouna
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Casa Cook El Gouna Guest Reviews

4.3/5
Very Good
79 Reviews
Verified reviews
Location4.5
Amenities4.4
Service4.0
Cleanliness4.3
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Positive reviews(62)
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Negative reviews(2)
Anonymous User
Two Bedroom Villa
Checked in Oct 2022
Solo travelers
6 Reviews
5.0/5
Outstanding
Posted on Jan 8, 2023
Great location
Response from Property: Dear Valued Guest, thank you for the great review! We are more than happy to know that you left fully satisfied by the vacation! You are most welcome for another smooth stay! Best Regards, Guest Relations.
Guest User
Junior King Suite With Sea View
Checked in Sep 2024
Other
5 Reviews
2.7/5
Posted on Oct 11, 2024
A woman at the front desk said that we had two pieces of luggage and needed to pay a luggage fee of 1,000 Egyptian pounds. I was too lazy to bother and just paid. The sea view suite we booked took us to a room type that was not in a good location. I said that this was not the room type we booked, but ** was adamant and said that this was it. Finally, we asked Ctrip customer service to change us to the originally booked room type. The scenery was beautiful, but The experience is too bad. I was bitten 22 times by Aegypti mosquitoes that night, and I haven't recovered for almost a month.
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Response from Property: Dear Valued Guest, Thank you for choosing our hotel for your vacation, and for sharing your experience with us. We are truly saddened by the situation you have faced, and would like to acknowledge that it happened only due to the language barrier and thus communication difficulty. We strongly hope you'd consider revisiting our property once again so that we can change your impression to a positive one!Best regards,Guest Relations Manager
Guest User
Junior Suite King Sea View
Checked in Apr 2024
Travel with friends
23 Reviews
2.2/5
Posted on Apr 25, 2024
I don't know if the hotel had lice or something, but each of us was terribly itchy.
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6/7
Response from Property: Dear Valued Guest,Thank you for sharing your feedback. Be absolutely sure that these were not lice - we are paying a high attention to room cleanliness and hygiene, and all linen is being washed in a central laundry, which means if there was a lice infestation, that would have been noticed by many parties involved. These bites were done by tiny mosquitoes that are inhabiting this area, that's a natural phenomena, and for this reason we are providing a printout with info in the rooms, as well as a mosquito repellent. Still, we hope that you enjoyed your vacation with us and hope to have the pleasure of welcoming you back in the future. Best regards,Guest Relations Manager
Guest User
Two Bedroom Villa Sea View
Checked in Mar 2024
Travel with friends
8 Reviews
4.2/5
Very Good
Posted on Apr 11, 2024
The hotel looks nice inside, but the service is very bad and very slow. However, the price is not high, so I don't expect good service. The juice in the hotel is especially delicious, and the fries are also delicious!
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Response from Property: Dear Valued Guest,Thank you for your review and feedback. We appreciate your compliments on our hotel's interior and delicious juice and fries. We apologize for the slow service you experienced and will work to improve in this area. We strive to provide excellent service to all our guests, regardless of the price. We hope to have the opportunity to better serve you in the future.Best regards,Guest Relations Manager
ScarlettShen
Deluxe Room
Checked in Feb 2024
Couples
1 Reviews
4.7/5
Amazing
Posted on Feb 17, 2024
🚤I really love El Gouna and Casa Cook. This is an adult hotel, which is good news for those who are afraid of babies🔕. The hotel rooms are few and scattered, and the privacy is extremely high. The brand's slogan is to meet wild luxury and interesting soul. This home is where desert 🏜️beach 🏖️ coexists. 🏨Hotel Room/P4 You can choose a glass of champagne at check-in, and Reception will drive an electric car to take you to the room. We chose a desert view room, 💰1500+RMB, but there is no big difference between sea view and desert view. They both have small courtyards, and the beach is If it is closed at night, small insects may fly into the room, so take anti-insect measures. 🍴Hotel Catering/P5-8 The hotel's restaurant is available for different periods of time, and all the straws are made of bamboo, which is very luxurious haha. Breakfast and dinner: The main restaurant next to Reception, breakfast is especially recommended. There are many options, from 🍞bread to 🥭fruit, 🥩pasrami is especially delicious❗️ Also try not to sit outside as it is easy for birds to take your food away. Lunch:Beach Club Much like the Addison, there will be a lot of people lying around the pool sunbathing at noon.
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6/11
Response from Property: Dear Scarlett Shen, Thank you for your detailed review of Casa Cook Hotel in El Gouna! We're thrilled to hear that you enjoyed the adult-focused atmosphere, privacy, and the unique blend of luxury and soul at our hotel. It's great to know that you appreciated the desert and beach coexistence, as well as the special touches like the glass of champagne at check-in and the eco-friendly bamboo straws. We will make sure to address the issue of insects at night and bird interference during outdoor dining. Your feedback is valuable to us, and we look forward to welcoming you back for another wonderful stay!Best regards,Guest Relations Manager
Guest User
Two Bedroom Villa Sea View
Checked in Feb 2024
Family
14 Reviews
4.0/5
Very Good
Posted on Mar 5, 2024
The hotel service can only be said to be standard service but not sentimental. The villa I booked was assigned to a room at the edge of the hotel. Not only is it far away from the beach, but the sea view is also blocked. I don't understand why the public area environment is good, but the sanitation of the room facilities needs to be improved. Moreover, the layout of the room is unreasonable. The two bedrooms in the villa are very small and combined with this style, it will appear very depressing. Among the three hotels I stayed in in Hurghada, the sand quality of this beach is the worst, gravel + silt type. The hotel staff on horseback are very attitude. Nice beach staff and attitude
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Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations. We appreciate your comments regarding the standard service and room assignment and will address them with our team for improvement. Your feedback on room sanitation and layout will be taken into consideration for future enhancements. We are sorry to hear about your disappointment with the beach sand quality. We will use your feedback to make necessary adjustments and ensure a better experience for our guests in the future. We value your input and hope to have the opportunity to welcome you back for an improved stay.Best regards,Guest Relations Manager
Guest User
Two Bedroom Villa
Checked in Apr 2024
Travel with friends
20 Reviews
3.6/5
Posted on Apr 28, 2024
The room was OK, the beach was average
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Response from Property: Dear Valued Guest,Thank you for choosing Casa Cook for your vacation and for sharing your experience! We are delighted to hear that you found the room satisfactory. We are sorry to hear that the beach did not meet your expectations. The entrance is indeed shallow and is perfect for kiting, however we offer a deep lagoon and swimming pools! We strongly hope to welcome you again on your next vacation!Best regards,Guest Relations Manager
Guest User
Junior King Suite
Checked in Oct 2024
Business travelers
7 Reviews
5.0/5
Outstanding
Posted on Nov 1, 2024
Very stylish, although the service is a bit of a let down.
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Response from Property: Dear Valued Guest, thank you for your feedback! We appreciate your kind words about our stylish ambiance and will definitely take your comments about the service into consideration to improve. We hope to welcome you back in the future for a better experience!Best regards,Guest Relations Manager
Beiwolideyinhe
Deluxe Room
Checked in Apr 2024
Travel with friends
33 Reviews
5.0/5
Outstanding
Posted on Jun 19, 2024
One of the best hotels in Egypt, but I suggest you don't come to Egypt, but go to Sanya.
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Response from Property: Dear Beiwolideyinhe,Thank you for your feedback! We're glad to hear you enjoyed your stay with us. While we appreciate your suggestion, we believe that Egypt has so much to offer and hope you'll consider visiting again in the future.Best regards,Guest Relations Manager
A⃤S⃤T⃤R⃤O⃤
Junior Suite King
Checked in Nov 2023
Couples
5 Reviews
5.0/5
Outstanding
Posted on Dec 24, 2023
Nice environment Service: good
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Response from Property: Dear Valued Guest,Thank you for sharing, we're thrilled to hear that you had an amazing experience from start to finish! We're so glad you enjoyed every aspect of your stay, from the overall ambiance to the exceptional service provided by our staff. You're always welcome to come back and have another fantastic vacation with us!Best regards, Guest Relations Manager
Guest User
Junior Suite King
Checked in Oct 2023
Couples
3 Reviews
5.0/5
Outstanding
Posted on Oct 19, 2023
very good Clean and friendly
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Response from Property: Dear Valued Guest,Thanks a million! We are very happy to know that you enjoyed from A to Z, and loved every single aspect of your stay! Always welcome for another smooth holiday!Best regards,Guest Relations.
Jimule
Premium King Terrace Sea View
Checked in Jun 2023
Couples
9 Reviews
5.0/5
Outstanding
Posted on Jun 26, 2023
Relatively small hotel. The hotel design is great! Surprised by the desert wind ~ basically Europeans stay, but the hotel does not have Chinese services. The room can directly see the Red Sea, get up early to watch a perfect sunrise! The hotel advocates the concept of environmental protection, and drinking water bottles are recycled, which is very agreeable!
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6/9
Response from Property: Dear Jimule,Thank you for choosing our hotel for your vacation, and for sharing your great experience! We are absolutely happy to hear that you admired the design, loved the location and services, and noticed our sustainability efforts! You are always welcome back for another great vacation!Best regards,Guest Relations.
adam
Junior Suite King
Checked in Oct 2023
Couples
12 Reviews
5.0/5
Outstanding
Posted on Nov 19, 2023
The room is very comfortable and the restaurant is also very good. The location is a bit remote. The hotel beach is very private but the sand quality is average.
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Response from Property: Dear Adam, thank you for sharing! We absolutely loved hosting you at our hotel, and very glad to hear you had amazing experience! All the team would be more than happy to welcome you again on your next trip!Best regards, Guest Relations Manager.
ky911720
Deluxe Room
Checked in Apr 2024
Couples
4 Reviews
3.8/5
Good
Posted on May 23, 2024
Quite ordinary, actually.
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Response from Property: Dear Valued Guest, thank you for your feedback. We appreciate your honesty and will strive to improve to meet your expectations in the future. Best regards, Guest Relations Manager
Huyuguan
Junior Suite Twin Sea View
Checked in Apr 2024
Travel with friends
13 Reviews
5.0/5
Outstanding
Posted on May 9, 2024
Great, great, great
Original TextTranslated by Google
Response from Property: Dear Huyuguan,Thank you for your fantastic feedback! We are thrilled to hear that you had a great experience with us. Your positive comments mean a lot to us. We look forward to welcoming you back for another great stay in the future!Best regards,Guest Relations Manager