Romulus Hotels with Hot Tub

The transfer is very convenient. It is right inside the airport, directly connected to the terminal, and the hotel has a direct boarding security check channel. The room is large and very clean. Hygiene: clean; Environment: convenient; Facilities: a bit old

NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.

This hotel, quite near the Detroit Metropolitan Airport, has in the past been well maintained. However on our recent trip, we found some small but unpleasant issues that made us feel it was not being kept up as well as it had been. The bathroom was dirty, and there was a large wad of tangled black hair in the shower. A piece of furniture in the bedroom needed repair, one of the key cards did not work to open the door, and at breakfast the scrambled eggs were served cold and the orange juice pitcher was empty( though it was eventually filled when we mentioned it to the staff). On the plus side, the room was quiet, the check-in was done smoothly and with a friendly attendant, and the bed was reasonably comfortable. We hope the hotel will do better with its maintenance and also make an effort to be environmentally responsible -- It still offers (tiny) single-use plastic bottles of shampoo and conditioner and provides no options for recycling. I sent the hotel a message about these concerns and so far have received no reply.

Good location, close to the airport, suitable for transit accommodation, convenient parking, complete facilities, as always, Courtyard style, good value for money, worth recommending, North American travel is suitable for family living

Stayed for one night when I was transferred. The hotel has an airport shuttle bus. You need to call the front desk to pick up the phone and wait at the bus pick-up dock. The room was clean and the breakfast was good. As a transit hotel, the price is OK.

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Sometimes I need a break from life and this time I chose Extended Stay America I Romulus. The hotel is old and out dated but it was clean and quiet. When I check in the young lady at the desk was nice and friendly. The next time I need a break I will be returning to ESA

Value for money, can live anywhere

Whenever we fly out of metro we stay here. Our room was clean and updated and quiet. They have free parking for I belive a week to 10 days in a gated secured area. There are many restaurants within a half mile away as well as a restaurant on premise. Hotel staff are great and they offer free shuttle to and from the airport. Also a free breakfast in the morning.