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When i arrived with my friend, we were greeted warmly at the entrance and were explained everything at the front desk. After the check in, the Lady showed and explained to us the common rooms as well as the bath. Rooms were very good. The cafe area is also very good. Well i can go on forever like that. Long story short i very much recommend this Hotel, especially for couples. Just the price makes it not possible to come here more frequently^^. They have a shuttle service as well, even so the station is just 5 minute walk from the ryokan. But i guess for elderly people or people with heavy luggage that might be a help. The breakfast was great, with the ladys in Kimono explaining a bit and the view was superb. Most restaurants close in the evening, so we could see a lot of people storming the convenient stores^^. As for most of the Hotels: The staff is what makes the difference. And here i give them a special thanks. Very kind, friendly and helpful. I hope they will be there again when i come next time. improvement tipps: No lockers in one of the Onsen. Also the Phone had no description, so not even a japanese person know what number to dial -.- . Also for me personally i would like that the opening times for the cafe area is longer. It is so comfortable there^^.

We had a wonderful 1 night stay a few months ago before tourism opened back up. Highly recommend this place for people who are into more private, chill time. Loved the concept of this ryokan because instead of shared baths there were numerous choices of private baths throughout the property! Each needed to be booked in advance for a 45 minute session. They had an online reservation system but I think it was only in Japanese (my husband's native language) so I can't comment on that. Our room was fantastic; modern and huge, but still had charm. I think we were in Suite 13 which had its own private bath which you could open up the huge windows to a nice tranquil view of greenery. I liked that the entry had a super long hallway which helped with any noise (so quiet!). Personal touches such as selecting a complimentary gift (small drawstring bag) and fruit tray was noticed and appreciated. They were also very helpful to find us a restaurant to eat dinner at on a Sunday night (since we opted to not have the course dinner) - it was a delightful local meal ran by a married couple! I wish I remembered the name but it was izakaya home cooking style and so delicious. The breakfast on property was AWESOME. I opted to get the Western Style and my husband the Japanese. Such presentation and variety and a perfect start to our day. We would definitely be back to visit this place. They made us feel very welcome and relaxed! Arigatou gozaimasu *bow*

It’s my second time to visit this hot spring resort. I had good time again.It’s great service as my first time experience. I had the 精進料理 for dinner. The waitress told me the name of the vegetable ,how did the chief cook it and what’s the benefit of my healthy.I really enjoy my birthday vegan dinner. There are two rooms and one yard next to my private bath room. I can see the bird in the yard and enjoy my bath in the room. Great staff , Nice room and definitely will come back again.這次是第二次造訪，因為第一次體驗很好所以選擇生日時候來這裡度假放鬆。餐點是精進料理，女服務生對於蔬菜的解說很詳細，我感受到日本人的文化及專業的服務。很享受的生日晚宴。房間裡包含有日式房跟洋式房及一間私人庭院泡澡浴缸及庭院。早晨拉開紙門可以看到庭院的鳥兒叫，陽光透過樹葉灑落在榻榻米上，喝杯茶走到庭院感受有馬山林的空氣，有淡淡的竹子味道，還可以在自己的浴缸看到綠意的庭院，享受早晨的寧靜。當然早餐也是很棒的享受，健康飲食讓身體沒有負擔，整個人可以沈澱的心靈跟身體的resort.感覺很好還會再來。

その名のとおり、神戸港の一角で、温泉が楽しめます。一階に外来入浴可能な温泉、10階には宿泊客専用の温泉があります。一階の温泉はツツジの紅と新緑の若葉に囲まれており、庭池の緋鯉、いや鮒かな？、にでもなった気分でのんびり休めます。10回の温泉からは海、空が見渡せ、雄大な気分になれます。部屋は温泉旅館とホテルの融合スタイルなのか、半分畳部屋様です。畳部分は使いませんでした。外には広いバルコニーがあり、海が見降ろせます。食事はビュッフェスタイルで、慌ただしい感じ。リゾートホテルなのか、温泉旅館なのか、不思議な感じです。

部屋に露天風呂付き、朝夕部屋食でこの宿を選びました。 この条件としては他のホテルに比べとても安くてお得感がありました。 部屋での食事は工夫されていておいしく、また係りの方も丁寧で良いです。 フロントにはありましたが、部屋にアルコールスプレーが置かれていないのは残念でした。 部屋の露天風呂は大きな開き戸を全開すると天井はありますが露天風呂になります。半露天かな。ラドン温泉水は常時注ぎ込まれており、バスタブは深く広く夫婦と子供2人の4人くらいなら一度に入れるくらいの大きさでとても開放感があります。 部屋にはその浴槽1つのみで、身体の洗い場スペースもあります。 その開放された窓からの景色はすばらしく、川向こうの山の爽やかな緑一面なのでとてもリラックスできます。鴻朧館のHPのトップにある景色そのままでした。 さらに高価格の宿と比較すると設備で高級感は少し劣りますが、有馬の他の宿は街中にあるのでこの景色は臨めないでしょう。 大浴場は行っていませんがコロナ前には小さい缶ビールも無料提供されていました。現在は中止中でした。川沿いに金泉のお風呂もあります。 駅からはシャトルバスがあり、川沿いを少し上ると意外と混んでいるマス釣り場や滝があります。

This onsen hotel is well located within 5 mins walk from the bus and train stations. The only challenge we encountered was pulling the luggage up the slope leading to the hotel. The hotel has a modern feel but with traditional settings and services. The room we had was ample for us. While the breakfast was a standard buffet style meal, the kaiseki dinner was fantastic. We had different food and selection for the two dinners we had there. The onsen was great with different pools with different minerals both indoors and outdoors. I only tried the onsen which is opened to the public and I am thoroughly happy with them. There are also saunas in the same area. There is a smaller onsen only for hotel guests but are open only for selected hours. We took a day trip to Kobe city and although there are a couple of changes of trains we have to make, it was rather effortless. Thoroughly enjoyed this hotel, its room, food and location.

Pros: service, amenities, Western and Japanese style rooms, food, location Cons: there is no elevator in this old Japanese building, so prepare to walk up stairs; the wifi reception in our room was not reliable We had an absolutely amazingly relaxing stay during our 3-day-2-night trip, enjoying the peace Tocen Goshobo had to offer, as well as their exceptional customer service. I searched high and low to finally find this ryokan with very specific amenities. Since my elderly parents had issues with getting up from the floor had we stayed in a traditional ryokan only, while I wanted to enjoy the full traditional ryokan experience, the Deluxe Suite with Private Hot Spring and Sauna was the perfect compromise for both our wants and needs. The Deluxe Suite has both two full sized western beds that were perfect for my parents, and the tatami sitting room that could be closed off for me to sleep in with my super comfy futon bedding. By no means is the room and experience itself a compromise, as my father kept calling it the ‘Presidential suite’ since it was on the top floor, and we had abundant space with our own onsen attached to the room! The room can fit 6 total guests, and has a secret playroom, a seating nook/area with perfect natural light, a dining room with regular table and chairs (in other ryokans, my tall Caucasian husband commented on how much he missed having actual chairs with space for your legs to stretch when seated), an office, a powder room, two bidet toilets rooms, a space to prepare tea with its own sink in the tatami room, and let’s not forget the massage chair. The room was clean, tastefully appointed, had everything we needed and plenty of space to either gather, or spend some ‘me time’. We opted for breakfast and dinner at the inn, which we looked forward to each day. The breakfast was pleasant and filling, while the kaiseki dinners were amazing. Kobe beef was featured as well as plenty of seafood both nights. We had a great time with our host, Yoshinori Tatebe-san, who tolerated my many questions of ‘what is this?’ or ‘how do we eat this?!’; his professionalism absolutely made our meals a tremendous delight! The location of the ryokan/onsen is ideal, walking distance to everything and right next to a bus stop. It’s in the heart of the Arima area, which has many temples, restaurants, and shops to explore. One cannot deny the outstanding customer service Tocen Goshobo’s team offers. Shout out to Hatsumi and Matsu at the front desk, making sure we were well taken care of, offering absolutely above and beyond service! When Hatsumi was helping me get settled on my first day arrival, I had asked her about the beautiful tokonoma (alcove) that was in the wa****su (tatami room). Unfortunately, I had asked so many questions she couldn’t quite answer me fully! A few days later, she showed me a note where she apparently took the time to think over my question and write it out in English so I would understand the importance of the a

最高の旅館です。接客してくださるかた皆様、つねに笑顔で対応、丁寧、気が利く、優しい…全てにおいて満足でした。ロビーの方の対応も、ビュッフェ会場での対応も最高です。２連泊したのですが、１泊目とメニューも変えてくださりとてもありがたかったです。竹蒸しのお肉も、２日目の鉄板焼も、ビュッフェの１品１品も手作りでどれも美味しかったです。天ぷらは目の前で揚げてくれてて出来立てが食べれます。 鮭やワカメの混ぜご飯美味しかったです。朝食も全て美味しいです。和洋のビュッフェでした。朝から満腹になりました。そして、客層も皆様静かでザワザワしていなくてとても居心地が良かったです。温泉も金泉気持ち良かったです。３種類あって飽きないです。旅館が広いので清掃大変そうですが行き届いてます。姉妹館をつなぐ橋から見る川も素敵です。部屋のトイレ新しく綺麗です。何よりやっぱりスタッフの方の対応が本当に素敵で、宿泊できて良かったです。ありがとうございました！

This time, I used Arima Gyoen in the GOTO campaign from Luxa's site. I arrived a little earlier than the start of the room guide, so I only finished check-in procedure, and I was able to brag the hot spring town because I could keep my luggage. The local common ticket returned to time with the room guide and received a local common ticket. An old established inn that is not usually able to stay so cheaply. In addition, there was a local common ticket and I was very looking forward to it. The dishes were much better than I imagined in the room meal. However, the person who prepared the room meal is making a big sound when putting the vessel on the top without a smile. I was very worried about that. Also, if you tell me that you don't get a local common ticket to double or not to contact you from the next morning, you can tell me the common ticket number and it is very uncomfortable because it is suspected I did. The hot spring and meal content were very good, but I think it is some people, but I thought the response of the employee was disappointing.

Location: It is indeed at the top of Arima Onsen, but we took a taxi, which was very convenient. There were almost signboards along the way. It was not very long to walk, but there were many steep slopes. It was no problem to go down, but it took a little energy to go up. There is a sign on the bridge at the entrance of the hotel, but there is no sign at the entrance, just like ordinary houses, it really feels like going home. Transportation: You can take a bus to Arima Onsen in Sannomiya, and you have to buy bus tickets in advance when you go back. Note that the ticket should be scanned on the bus and handed to the driver when you get off. Environment: Very beautiful, and the privacy is also very good. Service: They are all very friendly. The food is Japanese-style and worth trying. Looking at the small dishes, I can't eat it. There are too many. It is really Japanese and simple. Kimono is prepared in the room, and it tastes better when you change. Hot Spring: You can take a hot spring in the hotel. When we went there, it was the turn of the golden hot spring, which was also very good. You must abide by the local hot spring tradition.