Find Province of Palermo Hostels

When we arrived we were greeted at the secure gate by Claudio. He immediately welcomed us in and showed us our way around the breakfast area for the next morning. We were then shown to our rooms. Before departing us he made sure that we were happy with everything. It appeared that our rooms had been newly renovated. I wish I took photos, as the ones here on TA are not current (Hotels .com has current pics) They rooms were quite lovely. Additionally they were clean, comfortable and well appointed. The self serve breakfast the next morning included many offerings: croissants, fruit, cheese, yogurt, toast, coffee, juice and more. It was more than sufficient for us. For the rate and proximity to the airport, this was a good option :)

We arrived at 12:30pm for check in. The front door was locked and there were no instructions on how to access the lobby. We rang the bell and knocked for about 10 minutes. No one came. We waited on the narrow street with our luggage until another guest walked out and opened the door for us. We walked into the empty lobby and looked at an empty welcome desk. We finally found a business card on the desk. We called the numbers. The first was disconnected. The 2nd was answered by a gentleman who shared he'd be over shortly. 15 minutes later, he arrived and asked us to pay before entering our rooms (They charged an extra 10 euro above what our initial reservation was for 'fees.') We booked two rooms for adults and kids. The room in the main bulding was spectacular. Exactly like the website pictures and what we expected. The other room was actually an adjacent facility and was nothing like the pictures. The AC downstairs did not work making the rooms unusable. We called and told it'd be fixed. It was not. The beds in the master were a twin and a child's princess bed (see pic). There was debris, ants, broken glass, random nails, broken shower spigot, trash in the appliances. The shower had very little water pressure. The front door had to be wrestled open There was a bag of used shoes in the master bedroom. The kids room had no AC. When we asked about other options, we were told this was all they had. We had sent messages via website and called ahead of time to arrange a shuttle. When we arrived, we were told that they'd have to take us in two trips or get another car. They also requested to be paid 80 euros in cash separate from the hotel bill. During our stay, we did not see anyone working the lobby. We had to call multiple numbers to find someone to help. These and various other negative elements made us feel unwelcomed. Moreover, we felt deceived as the pictures on the website only showed the beautiful rooms, not the room we were given (see attached pictures.)

I spent over 4 hours researching Palermo hotels for what would be our last hotel on our two week European honeymoon. I am so glad I found Hotel Palco. I did note in my booking that we are honeymooning and we got the massive Romeo & Juliet suite. They created a cute display for us which was appreciated. The room was huge, clean, and so comfortable. There are two big balconies that open up onto the theater square. Air conditioning worked great too. It faced directly the Teatro Massimo, and despite the area being pretty rowdy until 2 am, I barely heard anything (with ear plugs). The balcony doors are duplicated and very thick (see picture), and the walls definitely have sound proofing. The tub and shower were perhaps the biggest I had ever seen (see picture) in a European hotel. The tub has jets and lights up too. The staff were very fantastic. I must note that on the morning traveling by train to Palermo I (think) I sprained my foot! Whatever it was, it was bad and I could barely walk. So when I showed up to Palco i needed some way to find crutches or a boot. Stefania was very diligent in helping me find medical care, but we couldnt find anything near by, and just when we were about to call an ambulance to go to a hospital just to get crutches ( Palermo...) they found an ortho supply shop right around the corner and I got crutches and a boot and my trip was saved! Shout out to Giacomo for being so friendly as well and giving me the ice packs at night time! Lastly, breakfast was small (its like a 4 or 5 room hotel), but just perfect for us. Very good quality of the selections. This hotel is an absolute steal in value and I highly recommend it.