ibis Hong Kong Central and Sheung Wan Hotel

ibis Hong Kong Central and Sheung Wan Hotel Reviews

ibis Hong Kong Central and Sheung Wan Hotel

No.28 Des Voeux Road West, Sheung Wan, Central and Western District, Hong Kong, ChinaView Hotel Details
ibis Hong Kong Central and Sheung Wan Hotel
ibis Hong Kong Central and Sheung Wan Hotelibis Hong Kong Central and Sheung Wan Hotelibis Hong Kong Central and Sheung Wan Hotel
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ibis Hong Kong Central and Sheung Wan Hotel Guest Reviews

4.2/5
Very Good
2476 Reviews
Verified reviews
Location4.3
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(2476)
Positive reviews(2321)
Reviews with photos/video(601)
Easy to get around(268)
Convenient location(267)
Nice sea view(243)
Close to metro(81)
Friendly front desk staff(52)
Perfect for business trips(26)
Average towels(22)
Stayed multiple times(16)
Negative reviews(155)
Guest User
Standard Queen Harbour View
Checked in Oct 2024
Couples
9 Reviews
4.0/5
Very Good
Posted on Nov 10, 2024
Requested for a high floor room and got one at 28th floor. The harbour view is blocked by another building infront, but still get a nice harbour view. Not the cleanest room I stayed at, but overall still ok.
Kayen Gen
Standard Queen City View Room
Checked in Oct 2024
Family
5 Reviews
3.7/5
Posted on Nov 7, 2024
It’s a bit far from mate station. But the service was great and
aleksa77
Standard Twin City View Room
Checked in Nov 2024
Couples
10 Reviews
5.0/5
Outstanding
Posted on Dec 22, 2024
Best comfort for a reasonable price
Susana
Standard Twin City View Room
Checked in Aug 2024
Family
28 Reviews
4.2/5
Very Good
Posted on Sep 23, 2024
Good location. clean rooms...just expect it to be small
Georgia Mae
Standard Twin City View Room
Checked in Sep 2024
Travel with friends
19 Reviews
5.0/5
Outstanding
Posted on Dec 30, 2024
Great hotel in a great location!
Guest User
Standard Queen City View Room
Checked in May 2024
Solo travelers
2 Reviews
5.0/5
Outstanding
Posted on Jun 26, 2024
The location is not only convenient but full of histories. The nearby street sells traditional Hong Kong goods such as Gingsen and dried seafood. If you spend 1 min waking down the Queens St and Queen’s Rd W, you’ll be taken to local fruit stores, tea restaurants, and convenient stores, etc. From there, you can go to subway stations, local parks, antique stores, and the famous Man Mo Temple. The nearby Hollywood Park was said to be the place where the British flag was raised in Hong Kong. The hotel room is quiet, clean, comfortable. My only complain is that the mattress was substantially harder than what I expected; if you are like me, you can get extra bedding that solves the problem in 15 mins.
Hui Ling
Standard Queen City View Room
Checked in May 2024
Couples
1 Reviews
4.7/5
Amazing
Posted on Jun 25, 2024
Sarah assisted me to smoothly check in & she was friendly, patient & helpful. We have stayed in Ibis Sheung Wan for the 5th time. Convenient location. Mins walk to Sheung Wan & Sai Yin Pun MTR & tram stop jus 2mins away from hotel. Airport bus A11 is also nearby at Macau Ferry Terminal Stop. No frills room but are neat & clean. We'll usu request for a topper for the mattress as we find a little hard. Pillows also abit too high else everything is great! Thanks Team Ibis SW 🙏👍
Ryan Alexander Zie Xyn
Standard Queen City View Room
Checked in Nov 2024
Family
2 Reviews
1.5/5
Posted on Dec 16, 2024
Horrible experience with Ibis. While I would like to note that I am an ALL platinum member, I knowingly know that I won’t earn my points as I booked through Trip. But I would still expect the quality of Accor group would still be adhere to. Horrible cleanliness and lack of room amenities is just a joke. The fact that basic necessity is not even available. How much more environment friendly must ALL be with Ibis? Or is it just because it’s the cost of hotel which doesn’t entitle to basic necessities? And since when Ibis allow in hotel smoking? Stayed there 4 nights, cigarettes smell 4 nights. Disappointed at the response And the room quality is just gone. Aircond just goes knocking - I have video proof of the aircond if someone needs it
Response from Property: Dear guest,Thank you for your feedback and support as our platinum member.Regarding the cleanliness, I have informed our Housekeeping team about the situation that you encountered. Our Housekeeping Manager does ongoing checks and inspections of the rooms to ensure our cleanliness standards, however I am sorry if you were let down on this occasion. Regarding the amenities, due to the government regulations on disposable plastic tableware & other plastic products and as part of Accor’s sustainability commitment, the Hotel no longer places single-use amenities, such as bottled water, toothbrushes, cotton buds, etc. in rooms from 22 April 2024 onwards. We invite you to join us in our sustainability efforts with simple actions such as traveling with reusable daily necessities and kindly recommend utilizing the kettle provided in your room or refilling your bottles at the water dispenser located on the fifth floor. I can share with you that we are continually looking for ways to balance sustainability with guest comfort. Should you need any assistance, please do not hesitate to contact our staff during your stay.I apologise for the inconvenience of the smoking smell, however all guest rooms are non-smoking with a notable non-smoking sign displayed in the room to inform any guest who smokes in the rooms or public areas will be charged HK$5,000. Please feel free to call our Duty Manager for assistance next time so that we can arrange an alternative room for you. For the air-conditioner, we have passed on your feedback to the Engineering Team for follow-up and checking. Rectifying actions will be carried out if necessary, however please accept my apology for the inconvenience caused. May we suggest you contact our staff promptly so as to provide timely assistance to you. Thank you again for taking the time to write to us. We hope the experience will not alter your confidence in our hotel and that you will allow us to welcome you again.Kind Regards,Jennifer SiuHotel Operations Manager
Anonymous User
Standard Queen Harbour View
Checked in Aug 2024
Solo travelers
6 Reviews
4.0/5
Very Good
Posted on Nov 6, 2024
great location and can last minute walk in
Anonymous User
Standard Twin Harbour View
Checked in Jul 2024
Couples
2 Reviews
4.2/5
Very Good
Posted on Aug 30, 2024
nice view and location. average facility level.
Kristina Roppert
Standard Queen City View Room
Checked in Nov 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Dec 19, 2024
Very nice hotel with the wide range of facilities. Also hostes checked in us earlier and helped with all questions.
Guest User
Standard Twin City View Room
Checked in Apr 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Jun 29, 2024
Very good, staff was extremely friendly and even upgraded us to a sea view room. Room was very spacious which was surprising considering Hong Kong. Convenient place to go to Central or Sheung Wan which is the intersection of modern and 'old' Hong Kong, beautiful experience. Had lunch before leaving and it was quite delicious and cheap considering it was in a hotel. Would recommend!
Guest User
Standard Twin City View Room
Checked in Oct 2024
Family
1 Reviews
3.5/5
Posted on Nov 16, 2024
Average and over priced. For the standard room with all taxes it was $250 usd. I would recommend paying a little more and staying in a 4 or 5 star hotel instead. This is a 3 star hotel. Felt like a private youth hostel room. Nowhere to even put a suitcase. No lobby to speak of. Bad continental breakfast. It was cleanish (not super clean , but clean enough) , staff is friendly , and location is good. You can walk there from the ferry. But I would stay in causeway bay or the Kowloon side by the harbor next time.
Anonymous User
Standard Queen City View Room
Checked in Apr 2024
Solo travelers
2 Reviews
3.5/5
Posted on May 20, 2024
Convenient to trams/MTR/buses (especially to airport). Bed is a bit hard but you can ask the staff for a mattress topper. The hotel is doing the no single-use plastic policy, which is great but one downside is that the bathroom’s trash can has no trash bag, kinda unhygienic imo.
verolebel
Standard Queen Harbour View
Checked in Oct 2024
Couples
15 Reviews
4.5/5
Great
Posted on Nov 12, 2024
We always book at Ibis whenever we come to Hong Kong because I think it's the best value for the price. The location is beyond convenient, in just a couple of minutes you are in Central or Soho. We love the local eateries, like Dragon State Kitchen Restaurant, that are close by. The room is small but comfortable and clean. Soundproofing is a little deficient and we weren't lucky because our neighbors were very noisy. So bring earplugs if you are a light sleeper! We had breakfast the first morning but it was underwhelming. Easy check in and check out.