Saigon Prince Hotel

Saigon Prince Hotel Reviews

Saigon Prince Hotel

63 Đ. Nguyễn Huệ, Bến Nghé, Ho Chi Minh City, VietnamView Hotel Details
Saigon Prince Hotel
Saigon Prince HotelSaigon Prince HotelSaigon Prince Hotel
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1 night

Saigon Prince Hotel Guest Reviews

4.1/5
Very Good
82 Reviews
Verified reviews
Location4.3
Amenities3.8
Service4.0
Cleanliness4.2
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All Reviews(82)
Positive reviews(72)
Reviews with photos/video(14)
Awesome stay(13)
Too noisy(11)
Great service(9)
Convenient location(6)
Located downtown(5)
Negative reviews(10)
Guest User
Club Room
Checked in Mar 2024
Couples
6 Reviews
3.2/5
Posted on Mar 19, 2024
Longer review to explain our experience. It is not 4 stars. Maybe 20/30 years ago it was but not now. We paid about $200 for one night, for a river view club room with afternoon and nightly candles cocktails and club room access, 3pm late checkout and 15% off airport transport. When we arrived they would not tell us how much airport transport would be for leaving the next day. Just that it was expensive and we should get a cab instead. That was a little disappointing, we should have pushed for the price but we were tired from our flight and hungry. The room we were put in was grubby and had a bad smell and NO river view. We called reception to mention we had booked the river view. They moved us down and across the hall. The new room had a nice view, had clearly being prepared for guests with brochures and pamphlets. No smell and had been recently cleaned. It felt like they were just trying to see if they could get away with giving us the bad room instead of the one we had booked. I've added pictures of the view from both rooms. After moving we went to afternoon tea which was really nice. Although our room move meant we had to wait because no one had shared the records of our room switch which was kind of awkward. Once we got to it the food was nice and filling (see food pictures) The bathrooms in that lounge were out of hand soap. We went back to the room. Had a shower but the shower/bath drains onto the floor so a large unsafe pool of water Is right under your feet as you step out of the tub. Went out for the canapès. That was disappointing. We got there at 6:20pm. Everything had gone cold except the fried rice. There were no cocktails, just bottles of whisky and rum and you could take a can of coke, sprite, or tonic water to mix yourself. Luckily we were still full from the afternoon tea. We went out nearby and came back to find the street party next to the hotel was still raging and although the people mostly went home, the music players kept going until about 1am. That was awful and I'd recommend not staying on the river side if you're staying Friday to Sundays and want to get up early. Next morning we went to breakfast, it was a very small selection. We got a bread roll that was hard as a rock. Nothing was very fresh. It was disappointing. Also can only get black coffee or machine coffee. We went out for the day and came back to pack at 2:30 for our flight and the safe had stopped working. Could not even type in the PIN. This was nervwracking as it was our last day and passports were in there. It took 4 calls to reception and 1 hour for them to send someone to fix it. Batteries had run out. These things happen but maybe there should be a schedule for changing these things or at least a swift response when someone is trying to check out and cannot open it. When the safe technician did show up he was great and very personable. Once I got our passports we checked out and they stored our bags safely in the luggage room for us until we got our cab. On the other amenities; the gym seemed good snd had indoor and outdoor terrace with more weights. The doormen in lobby are cheerful. The pool was very basic, I think it looks better in the pictures. The lobby bar is expensive. The lobby is pretty but smells like it was mopped with dirty water sometimes which is unpleasant. Overall it was a bit of a letdown. I'd give it 3 stars, it would be 2 if we had stayed in our first room. We would return to the area but try a different hotel.
6/9
Response from Property: Dear Guest,After carefully double checking, according to the confirmation from Booking, you did not request a river-view room during booking, so we did not provide this type of room. However, when you did not like the room provided and requested a river-view room, we promptly changed your room. We have thoroughly checked and confirmed that you did not book our airport shuttle service but chose to take a taxi instead, despite us offering a 15% discount.About our Club Lounge, it does not serve cocktail drinks, but only sets up some types of spirit so that guests can mix their own.About the complaint “no hand soap” at Club Lounge bathroom and Safety box, we appreciate the feedback we receive from our guests as it helps point out areas where we can improve. We are committed to always satisfying our guests and continuously striving to improve.Yours sincerely, Robert J. FallsGeneral Manager
Aaron Martin Luke Ng
Premier
Checked in Apr 2024
Solo travelers
5 Reviews
4.5/5
Great
Posted on May 12, 2024
Good Location to many hotspots. Noise level from surrounding clubs can be loud. That’s the only downside
Response from Property: Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!Sincerely,Robert Falls | General Manager.
clar.tan
Deluxe Twin Room
Checked in Oct 2023
Family
11 Reviews
4.7/5
Amazing
Posted on Oct 20, 2023
The place is very convenient but not convenient at night when y need a car back ti hotel. They closed the road for pedestrians to walk so you have to walk a long way and nowadays its always raining not good for children
AlexTanCK
Club Room
Checked in Dec 2023
Family
5 Reviews
5.0/5
Outstanding
Posted on Dec 27, 2023
Nearby many restaurants goof for family travel
Bernard Loh Wei Soon
Executive Twin Or Double
Checked in Feb 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Feb 28, 2024
Good hotel
Response from Property: Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best.Sincerely,Robert Falls | General Manager
Guest User
Executive Twin Or Double
Checked in Feb 2024
Solo travelers
29 Reviews
3.7/5
Posted on Mar 25, 2024
there are many nearby hotels which are cheaper and much better the hotel is offering 2 rooms, city view or river view and guess what the cheaper room is much better than the expensive room that's why I recommend the river view room as it is cheaper and better view. The location is great just directly on Flower Street one of the most famous and most crowded streets in Ho Chi Minh I don't recommend this hotel at all
Response from Property: Dear Guest,Thank you for your feedback on your stay with us. We value your comments and will work on the issues you mentioned. Best Regards,Robert FallsGeneral Manager
Guest User
Premier
Checked in Jun 2024
Solo travelers
6 Reviews
4.7/5
Amazing
Posted on Jun 24, 2024
Very good point and hotel,good price quality,staff very good
Smith
Premier
Checked in Jan 2024
Solo travelers
8 Reviews
5.0/5
Outstanding
Posted on Jan 18, 2024
I’ve visited HCMC many times over the years trying several of the hotels. I (we) stayed in the Saigon Prince Hotel a few years ago and it was the obvious choice for this visit. The location, staff and rooms are everything I look for in a “comfortable” stay. Most of the “touristy” places to visit are within walking distance or it’s easy to get a car/motorbike taxi to anywhere. Another comment - the buffet breakfast is the best I’ve found in HCNC.
Guest User
Premier
Checked in Dec 2023
Business travelers
22 Reviews
3.7/5
Posted on Dec 15, 2023
Good location at the main boulevard. Room is sufficiently spacious. However, avoid the highest floor. The equipment on the rooftop runs and creates annoying buzzing noise.
Cheng Lee Woei
Deluxe Double Room
Checked in Apr 2023
Business travelers
8 Reviews
5.0/5
Outstanding
Posted on Apr 25, 2023
Very nice location and nice place. Thank you so much trip.com Very easy to use and fast booking:)
jasonkhoo
Premier
Checked in May 2024
Business travelers
6 Reviews
4.2/5
Very Good
Posted on May 24, 2024
Comfortable but just a bit small style
Guest User
Premier
Checked in Jun 2024
Friends
1 Reviews
4.2/5
Very Good
Posted on Jun 6, 2024
Generally Satisfactory
Casalis
Deluxe Double Room
Checked in May 2023
Business travelers
148 Reviews
5.0/5
Outstanding
Posted on May 23, 2023
Nice hotel centrally located, easy access walking to all the attractions. Totally recommended
Guest User
Premier
Checked in Feb 2024
Solo travelers
4 Reviews
4.0/5
Very Good
Posted on Feb 17, 2024
the gym’s facilities is very good
Response from Property: Dear Guest,Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future.Best Regards,Robert FallsGeneral Manager
Dejian
Deluxe Twin Room
Checked in Apr 2023
Couples
12 Reviews
3.0/5
Posted on May 15, 2023
for a fully booked/paid room, at check-in, the hotel asks to pay an additional deposit (500K dong) first with your credit card (not asking for cash deposit) and promise to refund it back when checking out. my advice: don’t use your credit card for this deposit…at checking out, they can provide you a receipt for refund proof of the deposit, but you will never see this refund in your credit card statement…your loss.